I had my suitcase for over 5 years until an issue arose, which the wheels were worn and one broke, while traveling, which caused the other wheels to also start to break and disintegrate as they are... See more
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Review summary
Created with AI, based on recent reviews
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I was so amazed at how quick and efficient the process was. I didn’t have my receipt from 2017 but the system was able to find it with just my email. I received resolution on the matter within 24 hour... See more
I have a few Away pieces, and any issue I’ve had has been resolved with promptness. I have a Medium Aluminum suitcase that had a compression side anchor point break or come apart. Hard to tell since i... See more
Away lived up to their warranty. We submitted a claim because the zipper lock broke when zipping the suitcase; we included a picture of the item. Away immediately acknowledged the problem and sent u... See more
Company details
Written by the company
Thoughtful standards for modern travel.
Contact info
503 Broadway 3rd Floor, 10012, New York, United States
- 888-428-2118
- help@awaytravel.com
- www.awaytravel.com
4.6
Excellent
2K reviews
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Warranty issues resolved
I was amazed at the speed in which my inquiries were answered. Once a decision was made, everything was processed expeditiously.
I have never received better service from a warranty service.
The customer service was outstanding!
July 30, 2026
The warranty process was easy to…
The warranty process was easy to navigate. I use the suitcase every day and the quality and ruggedness of the suitcase is evident. I've used other manufacturers and they don't come close to your quality. Great products.
July 23, 2026
I appreciated how simple it was to file…
I appreciated how simple it was to file a claim and how quickly response and resolution time was.
I was initially hesitant on spending so much money on my luggage and bought a full set. Having the warranty after spending so much money and the great customer service made it well with it.
July 29, 2026
Awesome Customer Service!
Awesome Customer Service!! Responded and took care of me within 24hrs. Thats why I love away travel.
July 29, 2026
AWAY warranty is amazing!
We made it so easy to replace the broken part. The claim process for the warranty and shipping all took less than a week, and the installation took me about 10 minutes. Now my bag is back to as good as the day I bought it! I love my AWAY luggage!
July 7, 2026
Warranty on my 7 yr old suitcase
My suitcase is 7 years old. Took a picture of the bad wheel, filed a claim, and they quickly sent a replacement. Thank you.
July 29, 2026
We love away
We love away! We own 10 pieces and the customer service is excellent if anything goes wrong.
July 29, 2026
Immediate Customer Service Response
While I was disappointed that the zipper on my hard shell suitcase was broken. The Away Travel team sent an immediate replacement and I received it in two days. I will happily recommend the product and company every time.
July 17, 2026
Amazing customer service.
July 29, 2026
The zipper broke on my suitcase (few…
The zipper broke on my suitcase (few years old) and the warranty team was quick to respond and solve the issue!
July 24, 2026
Warranty replacement
My luggage that was 3-4 yrs old was damaged during a recent flight. Away replaced it with no hassle. Amazing customer service.
July 28, 2026
customer service was amazing
customer service was amazing. quickly responded and took care of my warranty issue. thank again!
July 23, 2026
Excellent customer service
Excellent customer service. They sent me a replacement right away.
July 29, 2026
I was so amazed at how quick and…
I was so amazed at how quick and efficient the process was. I didn’t have my receipt from 2017 but the system was able to find it with just my email. I received resolution on the matter within 24 hours and a replacement suitcase within the week. Amazing customer service!!
July 29, 2026
Incredibly smooth warranty process
Incredibly smooth warranty process. So impressed and happy.
July 29, 2026
Amazing how you stand behind your…
Amazing how you stand behind your product and when it fails you replace, I will buy no other suitcase brand for the rest of my life!
July 29, 2026
I visited the shop in West Hollywood
I visited the shop in West Hollywood, where they helped me replace the jammed TSA lock. Could not have been nicer!
July 29, 2026
The salesperson was very helpful with…
The salesperson was very helpful with getting me a replacement suitcase. The whole process was quick and easy!
July 28, 2026
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