Away Reviews 

I had an excellent experience with Away’s customer service. While visiting my daughter in Dallas, I brought my carry-on to the store because the wheels weren’t working properly and the telescopic handle kept getting stuck.

At first, they told me they could probably fix it quickly, but they didn’t have one of the replacement parts in stock. Since I was flying the next day, they immediately offered to replace my suitcase with a brand-new one instead.

I couldn’t be happier with the after-sales service. The team was friendly, efficient, and made the whole process completely stress-free. This level of customer support is exactly why I’ll continue to recommend Away.

It’s extremely satisfying to deal with brands that have full respect to the quality of the product and service. This is was the easiest way to claim a bag damage and to get a replacement. Many thanks

Great customer service and warranty application, from initial contact to timely shipment of replacement luggage!

I had purchased my 2nd Away suitcase a couple of years ago (love them) but recently snapped the frame of the compression sleeve. I went to the website to see if I could buy a new one and when I wasn't able to find one online, I reached out to customer service. It didn't even occur to me that I'd be under warranty - next thing I knew, they were sending me a new one! Great surprise, and great customer service - thank you!

The issue I needed help with was handled quickly and efficiently. The person who helped me was kind and professional.

Jov responsive to my questions and sent me the replacement parts I needed.

Prompt amazing service for a replacement case

My small carry on suitcase has served me well but the zipper stitching was pulling out so I took it to your Highland Village store for repair and was pleasantly surprised to learn that it would be replaced, free of charge. I’ll never buy another brand of luggage. Great quality, the BEST wheels, and amazing Customer Service!

They were very responsive and helpful with my suitcase and feedback on whether or not I should submit a warranty claim.

It was a very easy warranty process for an older bag. It was the easiest warranty process for any purchase I've ever made. I told my wife I was going to buy another bag because of how easy it was, but then I saw they just changed their warranty policy. I'm still giving 5 stars for the old bag being replaced under the previous policy, but unfortunately, I'm not buying another bag.

You all made it so super easy to submit a warranty claim! Thank you for being super easy to work with! Your bags are definitely worth the price and this experience supports that even more

It was so easy to return and receive a new bag when mine had a tear in it. Staff was so helpful and friendly. Thank you

Had a broken zipper on my 5 year old suitcase. Went in hoping they’d be able to repair for me. Instead they immediately replaced it. Outstanding customer service.

Thank you for sending me the new luggage to replace the broken one. Really appreciate it!

Customer service was excellent between my chat and getting the resolution on the issue and getting a replacement bag which was not even four days. Got the confirmation on replacement in less than 20 minutes. Keep up the good work

I was sent the wrong bag color after a miscommunication and i reached out again and they said they would make it right and send the right color and now they haven’t responded in more than 48 hours :(

Cannot say enough good things! The handle broke off during travel and they replaced it with a new suitcase. Excellent product and warranty. That is what I call 5 star customer service!