Away Reviews 

Amazing support, my away luggage has been my ride or die when traveling and got a flat and a tear in a seam. No problem. Team took care of everything effortlessly!

Thank you Away!

I filed an initial claim and the wrong trolley was sent to me. As a result I had to connect again with your service. At this point, the error was rectified and be second person who handled my service was thorough and didn't miss the details. Overall disappointed with the Away brand. This is the second time I've used the suitcase only for the trolley to break. For this cost, feel like the product should be sturdier.

My zipper broke on my bag. They had a new one sent to me so fast!

Great!! Thank you!

I received an away carry on for my birthday after wanting it for ages. It got damaged in a flight after I was asked to check it and came back with a horrible dent. I contacted away and without hesitation they sent me a replacement suitcase. I was truly impressed by their incredible customer services and responsiveness.

I was so impressed by Away for replacing my luggage that the zipper broke.

I reached out to Away customer service and she was very nice and helpful.

I went to Away website link and submitted my information with a photo of the luggage broke zipper.

Away sent me a new luggage within 2 weeks.
It is not all luggages from other brand will replace it at no cost.

I am definitely a fan of Away luggages. So far, l have purchased 8 Away luggages for my family.

Away luggages is a reliable company.

Thanks Away luggage. ❤️❤️❤️

Claim was processed quickly and the replacement parts were sent. The instructions were clear and easy to use. It works just like new!

I had a claim on a carryon that was purchased by my children as a gift in 2018. We were unable find the original order. Away customer service did a stellar job of trying to find the original order, but with no luck, and made an exception to replace our carry on. The process was quick and painless. Away really does care about its customers and reputation. We’ll certainly continue to buy Away!

Needed a part replacement. No hassles, part came in a couple of days. Great experience. Quick response. Glad I own an Away suitcase

Although it took a few emails back and forth, they were ultimately able to assist in submitting the claim. After the claim was submitted, it was approved a day later and a replacement lock was shortly delivered to me.

Amazing customer service with Away, as always!

Away lived up to their warranty. We submitted a claim because the zipper lock broke when zipping the suitcase; we included a picture of the item. Away immediately acknowledged the problem and sent us a replacement. This all occurred within a week or two. I was surprised at how quickly and smoothly they took care of it. Thank you, Away!

I’ve had my Away suitcase for years now, and am a loyal customer. Their customer service is always on top of their game, their warranty makes the price worth it and they are so quick to turnaround for solutions. I can’t imagine owning any other suitcase with how amazing they are at repairing your current ones!

You lived up to your guarantee with no hassle or negotiation. Thank you!

My bag has been on many trips. On my last one, the zipper became unstitched in the top right corner. I was surprised that AWAY sent me a brand new bag within a week. I highly recommend them for the customer service and because the bag is stylish and cute. I also love my matching tote.

Incredible customer service model.

I have been a dedicated Away traveler for the past 10 years with the *same* Bigger Carry-on suitcase. It has held up exceptionally well across numerous cobble stone streets in Europe, many flights tossed around, & more recently, my super commute into NYC from VT each week (via Amtrak & many many subway stairs). I’ve looked at possible other suitcases given the age, but for me, it’s the simple straight forward and lightweight design of the bag that has functioned so incredibly well over the years and has me keep coming back. Due to a recent shell issue, I recently was able to get a replacement under the original life time warranty; and the *new* Bigger Carry-On is EVEN BETTER with the added inside storage and larger laundry bag- plus the new built in side handle has been a life saver for all my heavy lifting in overhead storage! 🙌

The trolley handle on my carryon purchased in 2019 wouldn’t close. AWAY replaced the handle quickly under warranty and included easy installation instructions that made swapping out the broken handle with the replacement a 5 minute job. My original trolley had an outside compartment to hold the power pack sold with the carryon. The replacement did not. Although I didn’t use the compartment when I fly due to the new flight regulations regarding power packs, I still use it for land travel. That is the only reason this is a 4* rather than a 5* review.

Excellent customer service! Thank you very much.