AX Reviews 

Great Service
Staff, delivery and car

Made everything quick and simple with no extra stress thank you

This made a claim I was dreading very simple. AX took care of everything and kept me updated all along the way. It was all done in a very timely manner with minimum effort required by us. My only constructive criticism would be that I had to enter the same information three times and tell someone over the telephone - it should just flow through from my insurance company to AX, rather than repeated uploading of photographs, answering the same questions etc. Other than that, a breath of fresh air when it comes to organisations doing what they say they will!

First class service
Kept me informed every step of the process

Good quality service

Very quick and very helpful keeping updated with everything

Staff and services very good. And also call service very appreciated.

Can’t recommend them enough, excellent customer support and great professionalism shown throughout the claim process

Lovely car , ran well and so new . All in great condition. Was good to have it as would have been very stuck without it !

Supported me through my accident got my car repaired and even give me hire car so could continue to go to work. Service was amazing staff really helpful understanding and the delivery service was quick. Amazing company

Everything from start to finish great service and great staff. Delivery service was very quick .

Excellent service fast and efficient.

Fantastic communication. Quick and easy when courtesy car arrived and ease for returning car.

Overall quite poor. Although they initially did well getting the claim underway, once the car was booked in for repair things went downhill. They never sent out the car rental agreement until I chased it after a replacement rental car arrived. The car wasn’t what was on the agreement - I had a coupe but was promised an equivalent SUV/Estate. They didn’t respond to some messages and two weeks after I got my car back I’m getting calls about the rental car that the renter thinks I still have.

Corresponding was relatively easy, the on line did not always work because not done early the link expired, getting photos to you was ok but video dash cam was to big to send??

A fuss free and on time delivery of a replacement car. Everything was explained and demonstrated perfectly. A big thank you to Marcus and Tim for a great customer service experience.

The whole process was made easy and straight forward with friendly staff.

Overall a great experience. Some emails were out of sync but quickly sorted via the WhatsApp option to communicate.

Great service from beginning to end. I found the advisors very friendly and willing to help where needed. The car was delivered in a timely manner with an easy handover, and collection was just as simple. Thank you.

Efficient and courteous service throughout. Could have been informed more on progress