Ive been trying to verify and have been having issues everytime. At this point its ridiculous. And I don't see the point in having no email to contact support with especially since offerings are being... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Super frustrating not being able to use your own hard earned money. Cant link it to Wise, Paypal or Afterpay / basically use your own money... The app keeps giving errors and not sending SMS codes. Wo... See more
Company replied
Edwina is a great account manager at B4B, she has been looking after our company for years, and still helps us now, even though she has moved departments! Customer services have become a lot bet... See more
Company replied
An excellent company to deal with. It is very rare for us to have any problems with the card system, but when we do, they are dealt with extremely efficiently and in a satisfactory manner. James... See more
Company replied
Company details
Written by the company
B4B Payments provides forward-thinking payment processing solutions, which enable any size organisation to manage expenses, simplify payroll, reimbursements, and offer employee rewards and incentives. With over 1,000 customers and growing, B4B Payments, voted the Best Prepaid Product of the Year in 2019, operates throughout Europe and North America. As a leader in Fintech and prepaid payment solutions for over 12 years, employing a global team, B4B Payments continues to offer innovative, flexible, and time-saving solutions that streamline and eliminate antiquated finance and accounting processes. B4B Payments Europe is a member of the Federation of Small Businesses, PIF (Prepaid International Forum), Innovate Finance, and the Mayor of London’s International Business Program. Formerly known as Payment Card Solutions, B4B Payments also manages and operates the re-loadable scrapyard payout solution, www.bread4scrap.com.
Contact info
Millbank Tower, SW1P 4PQ, London, United Kingdom
- customer.services@b4bpayments.com
- www.b4bpayments.com
2.7
Poor
380 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The card expired without letting me now…
The card expired without letting me now but staff solved the issue after some time eventually
June 24, 2024
Unprompted review
Reply from B4BPayments
Hi Rytis,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Very efficient service
Very efficient service. Great for the fast-paced environment of our work place.
June 27, 2024
Unprompted review
Reply from B4BPayments
Hi Heather,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Lola is always professional and helpful…
Lola is always professional and helpful when offering B4B support and resolving queries.
June 26, 2024
Unprompted review
Reply from B4BPayments
Hi Sim,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Good for alll
June 25, 2024
Unprompted review
Reply from B4BPayments
Hi Jami,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Pre-Payment Cards - fantastic Service, great way to manage refunds and incredibly easy & simple!
Everyone at B4B has been fantatsic from the time we requested information to implementation. Due to Council procedures and sign offs, it took nearly a year to get up and running, our contact Martin was incredibly patient, checking in at regular intervals but with no pressure, the service was brilliant. Since using the system and pre-payment cards we are already having success stories. Having learners being able to turn up for Exams when they simply could not have before. The ability to reimburse and load the cards instantly really does have a huge impact for our learners. It has also saved a lot of time as we simply log on, select the card and load; there is no full process to go through, no approvals and no delay in payments. As an Adult College supporting learners to improve their everyday skills, this also enable learners to use a card payment system when they may not have the facilities to do so otherwise due to their circumstances. All round it has been, for us, revolutionary and has had such a positive impact!
June 25, 2024
Unprompted review
Reply from B4BPayments
Hi Matthew,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Quick and responsive customer support
Quick and responsive customer support - helps speed up problem solving
June 18, 2024
Unprompted review
Reply from B4BPayments
Hi JV,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Much better than other pre paid card…
Much better than other pre paid card systems we have used in the past.
Customer service is excellent
June 11, 2024
Unprompted review
Reply from B4BPayments
Hi Jamie,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Lola is always so helpful every time I…
Lola is always so helpful every time I call with an issue. She is always happy to help and goes the extra mile to resolve the issue.
June 11, 2024
Unprompted review
Reply from B4BPayments
Hi Stacey,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
EXCELLENT PRODUCT AND SERVICE
B4B cards has been a great solution for our operations. The cardholder portal and mobile app make expense reporting easy for our cardholder and our account manager, Anais, is always there to provide great support and customer service.
June 5, 2024
Unprompted review
Reply from B4BPayments
Hi Yurish,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
No mucking about - efficient and to the point
Sadly I locked myself out of B4B system. When I called, I got through very quickly to Lola’s friendly voice who, put me at ease. There was no messing about, the problem was resolved immediately, and Lola stayed on the phone until I was logged back into B4B.
A lot of other companies I have had the misfortune to deal with could use B4B’s example of what customer service should look like!! Thank you Lola!
June 4, 2024
Unprompted review
Reply from B4BPayments
Hi Shaz,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Updated review
Updated review, they have resolved the issue, transpires the supplying company gave them the wrong name, everything working as it should
June 4, 2024
Unprompted review
Reply from B4BPayments
Hello Rob,
Thank you so much for being patient with us, and we are delighted that the problem has been solved.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Professional communication
Professional communication, fast solution to the problem, follow up
May 14, 2024
Unprompted review
Reply from B4BPayments
Hi Eronida,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Quick response and problem solved…
Quick response and problem solved satisfactory.
May 28, 2024
Unprompted review
Reply from B4BPayments
Hi Daisy,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Great service!
Edwina has been a great account manager and is always on hand to help and offer advice as well as open to taking feedback on the services b4b provide. The customer services team are always speedy with their replies and go the extra mile to make sure issues are resolved quickly!
May 21, 2024
Unprompted review
Reply from B4BPayments
Hi Natalie,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Helpful and problem solved
The company went out of their way to contact me and then arrange a suitable time to solve the problem. Lola called when expected and even though it was a clueless problem, Lola managed to help solve it. I now have no issues.
May 20, 2024
Unprompted review
Reply from B4BPayments
Hi Louise,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
The customer service team are always…
The customer service team are always amazing and so helpful!
May 16, 2024
Unprompted review
Reply from B4BPayments
Hi Chloe,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Great customer service from Edwina!
Edwina is a great account manager at B4B, she has been looking after our company for years, and still helps us now, even though she has moved departments!
Customer services have become a lot better over the last couple of years too.
You can now register for an online account for your card, call and get straight through to customer service, change your pin number at the cashpoint, they now also have an app and you can add your Bread4Scrap card to your wallet!
May 15, 2024
Unprompted review
Reply from B4BPayments
Hi Lucy,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Poor
Very poor-have been unable to spend my sum of money and the contact telephone number does not work nor does the email address!
May 1, 2024
Unprompted review
Reply from B4BPayments
Hello Suz,
I’m very sorry to hear you’ve been having issues with your card and problems contacting our Customer Care team.
We’ve sent you a request for further information regarding the issues you experienced when
trying to call us, as we take these issues very seriously.
We’ve recently extended our customer support to 24 hours a day, 365 days of the year, so we
can support customers around the clock.
Just to confirm.
The Customer Care team can be contacted in two ways: by phone—if you’re calling from the UK, the number is 0203 475 5351 (option 2). Alternatively, you can use our Online live chat, which can be found on our website, www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen and is available in 9 languages, it
can sometimes take a couple of seconds for the chat icon to pop up.
In the interest of account security, we are unable to service customer accounts by email
Kind regards,
B4B Payments Team
Is this for real or a scam?
was excited at first but then can”t access the card because the app can”t send sms to the contact number. They don”t say how to check and correct the contact number. i doubt this company is real ! i also notice that i opted for a USD$25 dollar initial top up but my card was charged for $44.71 !
April 18, 2024
Unprompted review
Reply from B4BPayments
Hello Hipni,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Our customer care team are now available 24 hours a day, 365 days a year. You can either give us a call, or you’ll find the number on the back of the card.
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
ID Check doesn't work properly
ID Check doesn't work properly. I am asked to call a phone number in the UK for further assistance, what may cause costs I can't check before.
BTW: I live in Germany, EU - GB ist outside EU
April 3, 2024
Unprompted review
Reply from B4BPayments
Hello Martin,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Anyway, ID verification does NOT depend on us; it is in accordance with the AML EU/UK regulation.
Our customer care team are now available 24 hours a day, 365 days a year.
You can either call us or find the number on the back of the card.
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com. The chat icon is on the bottom right of the screen.
Kind regards,
B4B Payments Team
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