Ive been trying to verify and have been having issues everytime. At this point its ridiculous. And I don't see the point in having no email to contact support with especially since offerings are being... See more
Company replied
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See what reviewers are saying
Super frustrating not being able to use your own hard earned money. Cant link it to Wise, Paypal or Afterpay / basically use your own money... The app keeps giving errors and not sending SMS codes. Wo... See more
Company replied
Edwina is a great account manager at B4B, she has been looking after our company for years, and still helps us now, even though she has moved departments! Customer services have become a lot bet... See more
Company replied
An excellent company to deal with. It is very rare for us to have any problems with the card system, but when we do, they are dealt with extremely efficiently and in a satisfactory manner. James... See more
Company replied
Company details
Written by the company
B4B Payments provides forward-thinking payment processing solutions, which enable any size organisation to manage expenses, simplify payroll, reimbursements, and offer employee rewards and incentives. With over 1,000 customers and growing, B4B Payments, voted the Best Prepaid Product of the Year in 2019, operates throughout Europe and North America. As a leader in Fintech and prepaid payment solutions for over 12 years, employing a global team, B4B Payments continues to offer innovative, flexible, and time-saving solutions that streamline and eliminate antiquated finance and accounting processes. B4B Payments Europe is a member of the Federation of Small Businesses, PIF (Prepaid International Forum), Innovate Finance, and the Mayor of London’s International Business Program. Formerly known as Payment Card Solutions, B4B Payments also manages and operates the re-loadable scrapyard payout solution, www.bread4scrap.com.
Contact info
Millbank Tower, SW1P 4PQ, London, United Kingdom
- customer.services@b4bpayments.com
- www.b4bpayments.com
2.7
Poor
380 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Please solve it quickly I am having a very difficult time
Hello, I am Yoo Hwiso and I live in Korea.
I have been having trouble authenticating my card with my ID since last year.
I live in Korea so I can't call your company.
I am who it says on my ID.
For a year I couldn't find my money
Please send me a way to get my money back here.
Why can't I verify my identity?
March 26, 2024
Unprompted review
Reply from B4BPayments
Hello Yoo Hwiso,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Anyway, ID verification does NOT depend on us; it is in accordance with the AML EU/UK regulation.
The only advice we can give you here is to use a passport.
Our customer care team are now available 24 hours a day, 365 days a year.
You can either call us or find the number on the back of the card.
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com. The chat icon is on the bottom right of the screen.
Kind regards,
B4B Payments Team
Got this as a freebie
Got this as a freebie, what a nightmare to set up before using. despite spending ages on the site still unable to change my pin, as it says you can in the letter that comes with the very detailed instructions.
March 23, 2024
Unprompted review
Reply from B4BPayments
Hello Chris,
I’m sorry to hear you’ve been having issues with your card, and we’d like to resolve this for you.
Our customer care team are now available 24 hours a day, 365 days a year. You can either give us a call, or you’ll find the number on the back of the card.
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com. The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
Reply from B4BPayments
Hi Caroline,
Thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words.
Kind Regards,
B4B Payments Team
The new app is great!
March 22, 2024
Unprompted review
Reply from B4BPayments
Hi Harry,
Thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
The customer service is second to none…
The customer service is second to none especially Steve. Handled all my queries promptly and with exceptional professionalism.
It's a great product and would highly recommend!
March 21, 2024
Unprompted review
Reply from B4BPayments
Hi Brian,
Thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words.
Kind `regards,
B4B Payments Team
This is 4th time,always the same…
This is 4th time,always the same result, I'm fed up with this system of ID Verification, I don't need it
March 13, 2024
Unprompted review
Reply from B4BPayments
Hi Babar
I'm sorry to learn of the experience you've had with us.
Anyway, ID verification does not depend on us; it is in accordance with the AML EU/UK regulation.
For further assistance, please get in touch with our customer care team at +442034755351 or chat live online, seven days a week, between 8 a.m. and 8 p.m. (UK time). Just visit www.b4bpayments.com.
The chat portal is available in nine languages and is located towards the bottom of the screen on the right.
We look forward to chatting with you there.
Kind regards,
B4B Payments Team
This card does not work ! …
I had to at least give them one star to write review.
This card does not work I will tell you now do not do it !!
I got a $50 “virtual card” and used $20 and now I can’t use the $30 and apparently after numerous calls to B4B they can’t fix problem as well.
Terrible customer service.
PS. It’s a virtual card with no number on the back !!
July 21, 2023
Unprompted review
Reply from B4BPayments
Hi Anna,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at the number on the back of your card so an advisor can gladly assist?
We look forward to hearing from you.
Regards,
B4B Payments Team
After 10 chats
After 10 chats, 2 call to the support and several months of patience still cannot obtain my card. Nobody seems to be able to solve my problem. Still cannot Access to my money.!!!?? The worst experience i ever had.
February 1, 2024
Unprompted review
Reply from B4BPayments
Hi Nicolas,
I'm sorry to learn of the experience you've had with us.
An advisor will get in touch with you soon.
Kind Regards,
B4B Payments Team
My time expier
January 26, 2024
Unprompted review
Reply from B4BPayments
Hi Misbahu,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +32460204387, where an advisor can gladly assist?
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com.
Our working hours are 8.00 am – 8.00 pm – Monday to Sunday. We look forward to hearing from you.
Regards,
B4B Payments Team
Pretty crappy experience
Pretty crappy experience where I was unable to register card number supplied. Finally it seemed to work at random given credentials I was inputting hadn't changed. Never ended up using but went to log back in a month later and unable to log in again despite using same details and even resetting password to see if it made a difference but it hasn't and now can't access funds. Talked to other colleagues who received this at the same time as me and other also had this experience. Wouldn't recommend.
January 25, 2024
Unprompted review
Reply from B4BPayments
Hi Shane,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, where an advisor can gladly assist?
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00 am – 8.00 pm – Monday to Sunday. We look forward to hearing from you.
Regards,
B4B Payments Team
James is very helpful
James is very helpful, he is always able to assist within a timely manner. He is confident in his role and able to resolve any issues we have.
Thank you for all your support
January 24, 2024
Unprompted review
Reply from B4BPayments
Hi Lexi,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words.
Kind Regards,
B4B Payments Team
James Howett.
James Howett.
been brilliant for us in regards to solving things and helping with the system, very pleased with the system and James's customer service
January 23, 2024
Unprompted review
Reply from B4BPayments
Hi Charlie,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words.
Kind Regards,
B4B Payments Team
Reply from B4BPayments
Dear Paul,
Thanks so much for taking the time to leave your feedback! We are so pleased you received great support from our team.
All the best,
B4B Payments Team
Do waste your time.I have a twenty…
Do not waste your time.I have a twenty dollar Visa card but the problem is when you try to register it it keeps saying wrong password and I have reset it five times through there link and no matter what you do it keeps saying invalid password.If you don’t want to pay do not waste my time.I think apple needs to know what your doing.You can’t just send a damn card you just put people through bull
December 19, 2023
Unprompted review
Reply from B4BPayments
Hello Doug,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351 or the number on the back of your card, where an advisor can gladly assist?
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com
Our working hours are 8.00 am – 8.00 pm – Monday to Sunday.
We look forward to hearing from you.
Regards,
B4B Payments Team
I think your company is a total…
I think your company is a total disgrace and are rip off merchants. I don’t use my online account I just went by the expiry date on my card which says 12/23 I tried to use my card today and was told it had expired. I called customer service and was told it expired 09/12/23 I think it should have the full expiry date instead of the 12/23 and was told they will keep my money, disgraceful
December 16, 2023
Unprompted review
Reply from B4BPayments
Hi Danny,
I'm sorry to learn of the experience you've had with us.
When you were issued with the card, the funds on the card were valid for a period of 365 days (1 year); this is calculated from the date the card was issued to you.
The expiry date is clearly indicated on the cardholder portal top right under ‘expiry date’, and in the summary box, the link to this is located towards the bottom of the page once you’ve logged in.
If you access the card via the App then, the expiry date is located towards the top right of the main page, next to ‘account number’, once you’ve logged in.
However, would you mind giving us a call at +44 203 475 5351, where an advisor can gladly assist?
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com.
Our working hours are 8.00 am – 8.00 pm – Monday to Sunday. We look forward to hearing from you.
Regards,
B4B Payments Team
,
rubbish
rubbish
can't login ..app just goes back to start each time
not worth bothering with...
the card system was much better..
Tried customer service number..gave all my details ..then the line went dead...
Very disappointing
December 11, 2023
Unprompted review
Reply from B4BPayments
Hi Jacqueline,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, where an advisor can gladly assist?
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com
Our working hours are 8.00 am – 8.00 pm – Monday to Sunday.
We look forward to hearing from you.
Regards,
B4B Payments Team
im having difficulty registering my…
im having difficulty registering my card . the platform is not excepting my passwords .
December 6, 2023
Unprompted review
Reply from B4BPayments
Hi Denis,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com.
Our working hours are 8.00 am – 8.00 pm – Monday to Sunday.
We look forward to hearing from you.
Regards,
B4B Payments Team
I have had an active card for 8 MONTHS
I have had an active card for 8 MONTHS. I have been using it for online payments for that period of time. NOW i am asked to verify my ID in my account for m,aking an onliune payment but tere is no option to verify the transaction. THEN i get an email inviting me to open a card THAT I ALREADY HAVE and to privuide all the ID verifications AGAIN that I did for the card I ALREADY HAVE!!!!!! I speak to a customer service agent who is oblivious to resolving the problem as all he says is,,,,well I am just reading from the screen!!!!!! OPEN YOUR EYES AND USE YOUR BRAIN FOR ONCE....
December 6, 2023
Unprompted review
Reply from B4BPayments
Hi Richard,
I'm sorry to learn of the experience you've had with us.
The ID verification does not depend on us, but it is in accordance with the AML EU regulation, and your previous one didn't go through.
Anyway, our Team should update you shortly.
For further assistance, please get in touch with our customer care team at +442034755351 or chat live online, seven days a week, between 8 a.m. and 8 p.m. (UK time).
Just visit www.b4bpayments.com. The chat portal is available in eight languages and is located towards the bottom of the screen on the right.
We look forward to chatting with you there.
Kind regards,
B4B Payments Team
Great Service
Very satisfied with the service I received from James Howett at B4BPayments, very professional and great communication!
November 6, 2023
Unprompted review
Reply from B4BPayments
Hi Julian,
Thanks for leaving us such an excellent review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words.
Regards,
B4B Payments
Doesnt work
November 6, 2023
Unprompted review
Reply from B4BPayments
Hi Lucid,
I'm sorry to learn of the experience you've had with us.
We want to learn more about your situation and resolve things for you.
Would you mind calling us at +44 203 475 5351, where an advisor can gladly assist?
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com
Our working hours are 8.00 am – 8.00 pm – Monday to Sunday.
We look forward to hearing from you.
Regards,
B4B Payments Team
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