Ive been trying to verify and have been having issues everytime. At this point its ridiculous. And I don't see the point in having no email to contact support with especially since offerings are being... See more
Company replied
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See what reviewers are saying
Super frustrating not being able to use your own hard earned money. Cant link it to Wise, Paypal or Afterpay / basically use your own money... The app keeps giving errors and not sending SMS codes. Wo... See more
Company replied
Edwina is a great account manager at B4B, she has been looking after our company for years, and still helps us now, even though she has moved departments! Customer services have become a lot bet... See more
Company replied
An excellent company to deal with. It is very rare for us to have any problems with the card system, but when we do, they are dealt with extremely efficiently and in a satisfactory manner. James... See more
Company replied
Company details
Written by the company
B4B Payments provides forward-thinking payment processing solutions, which enable any size organisation to manage expenses, simplify payroll, reimbursements, and offer employee rewards and incentives. With over 1,000 customers and growing, B4B Payments, voted the Best Prepaid Product of the Year in 2019, operates throughout Europe and North America. As a leader in Fintech and prepaid payment solutions for over 12 years, employing a global team, B4B Payments continues to offer innovative, flexible, and time-saving solutions that streamline and eliminate antiquated finance and accounting processes. B4B Payments Europe is a member of the Federation of Small Businesses, PIF (Prepaid International Forum), Innovate Finance, and the Mayor of London’s International Business Program. Formerly known as Payment Card Solutions, B4B Payments also manages and operates the re-loadable scrapyard payout solution, www.bread4scrap.com.
Contact info
Millbank Tower, SW1P 4PQ, London, United Kingdom
- customer.services@b4bpayments.com
- www.b4bpayments.com
2.7
Poor
380 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Difficult card to use
This payment card is very difficult to use and the customer service is dreadful. In the end they stole all the money on the card.
Money all stolen.
November 2, 2023
Unprompted review
Reply from B4BPayments
Hi Olly,
I'm sorry to learn of the experience you've had with us.
Probably, your funds expired with the card, but don't worry.
Would you mind calling us at +44 203 475 5351, where an advisor can gladly assist?
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com
Our working hours are 8.00 am – 8.00 pm – Monday to Sunday.
We look forward to hearing from you.
Regards,
B4B Payments Team
At first
At first, I found it a little strange, but I soon got the grasp of it.
November 1, 2023
Unprompted review
Reply from B4BPayments
Hi Guillermo,
Thanks for leaving your positive review.
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words.
Kind Regards,
B4B Payments Team
I never receive the code on the phone
I hardly ever receive the code on the phone. Then calling the customer service most of the times gets resolved until it happens again and I need to call them again. Waste of time, energy and money because these calls are not free. Really frustrating.
October 5, 2023
Unprompted review
Reply from B4BPayments
Hi Δαναη,
I'm sorry to learn of the experience you've had with us.
Please send a message for free to our live chat by clicking on https://www.b4bpayments.com, the chat portal can be found towards the bottom of the screen on the right and is available in eight different languages.
Our working hours are 8.00am – 8.00pm – Monday to Sunday.
We look forward to chatting with you there.
Regards,
B4B Payments Team
Awful user experience
Awful user experience. I didn't managed to complete the procedure, because there was an error in the matching procedure between my ID card and my face.
September 24, 2023
Unprompted review
Reply from B4BPayments
Salve Giovanni,
non ci risultano carte o profili a nome di Giovanni Scivoletto.
La invitiamo comunque a contattare il nostro Servizio Clienti al numero +390108480232, oppure tramite live chat visitando il nostro sito www.b4bpayments.com.
Siamo disponibili dal lunedì alla domenica, dalle 8:00 alle 20:00.
Cordiali saluti,
B4B Payments Team
Never receive code sent to phone
Never receive code sent to phone, called customer service & they said they made sure the phone number associated with the account was correct & still don't receive codes. Why can't we request to receive codes via email as alternative? Most other companies offer that. I have no way to access this account even though I have a log in ID, password & PIN number. That is really bad customer service!
September 24, 2023
Unprompted review
Reply from B4BPayments
Dear Chris,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com
Our working hours are 8.00am – 8.00pm – Monday to Sunday.
We look forward to hearing from you.
Regards,
B4B Payments Team
When I registered there is no option…
When I registered there is no option for mobile number so when I register is only email indication then i log in it say they send the PIN to MOBILE NUMBER.
September 10, 2023
Unprompted review
Reply from B4BPayments
Hi Elsiejem,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com
Our working hours are 8.00am – 8.00pm – Monday to Sunday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Login issue resolved
Perfect Payment Solution.
Could anyone please help me?
September 10, 2023
Unprompted review
Reply from B4BPayments
Hi Rohit,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a message to our live chat by clicking on https://www.b4bpayments.com
Our working hours are 8.00am – 8.00pm – Monday to Sunday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Awful customer service
Awful customer service. Locked out of account through no fault of my own, they take ages to reply and then blame me and yet I am still unable to access my account
September 4, 2023
Unprompted review
Reply from B4BPayments
Dear Barry,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00am – 8.00pm – Monday to Sunday. We look forward to hearing from you.
Regards,
B4B Payments Team
My card said it expired 08/23 which is…
My card said it expired 08/23 which is normally the end of the month, now I see it expired on the 10/08/2023 and there was still $15 left on it. I have tried to contact you but I get err404. So now I lose the money without warning. I'm in South Africa and can't call international numbers.
August 10, 2023
Unprompted review
Reply from B4BPayments
Hi Janine,
I'm sorry to learn of the experience you've had with us.
The expiry date is indicated on the cardholder portal top right under ‘expiry date’ and in the summary box, the link to this is located towards the bottom of the page, once you’ve logged in.
If you access the card via the App then the expiry date is located towards the top right of the main page, next to ‘account number’, once you’ve logged in.
Furthermore in some cases, the Business Partner may have requested that a shorter expiry date be applied to the Card than is shown on the physical Card. If this is the case, then this will be displayed in the Online Portal.
For further assistance on this, would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00am – 8.00pm – Monday to Sunday. We look forward to hearing from you.
Regards,
B4B Payments Team
Super frustrating
Super frustrating not being able to use your own hard earned money. Cant link it to Wise, Paypal or Afterpay / basically use your own money... The app keeps giving errors and not sending SMS codes. Would be better to send codes via email instead. When trying to link to various platforms it asks for approval via app and instantly fails.
August 21, 2023
Unprompted review
Reply from B4BPayments
Dear Customer,
I'm sorry to learn of the experience you've had with us.
The card can be easily used with PayPal, Wise, etc.
The code may not arrive if the mobile number is incorrect, there are some mobile provider or country restrictions or likely you are entering incorrect login details.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00am – 8.00pm – Monday to Sunday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Îs not working properly..
Îs not working properly... I tried 2 days în a row to connect to my account to have acces to my money, and they have problems...
August 20, 2023
Unprompted review
Reply from B4BPayments
Dear Alexandru,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00am – 8.00pm – Monday to Sunday.
We look forward to hearing from you.
Regards,
B4B Payments Team
I am trying to register and it keeps saying it is complete but i didnt complete it…
I am trying to register and it keeps telling me I have registered and I will get an email in 10 min, however I didn't identify any ID and also didn't revieve any email.
What do I do ?
August 18, 2023
Unprompted review
Reply from B4BPayments
Dear Paul,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00am – 8.00pm – Monday to Sunday.
We look forward to hearing from you.
Regards,
B4B Payments Team
My complaint was still not resolved
My complaint was still not resolved. I am not getting any verification sms while using this stupid card . Do something
July 22, 2023
Unprompted review
Reply from B4BPayments
Dear Nibu,
I'm sorry to learn of the experience you've had with us.
Anyway we escalated to our IT Department and unfortunately there are some restrictions in your country regarding the 2FA texts.
We submitted a registration request a while ago and we are still waiting for it to be completed.
in the meantime, please feel free to contact our customer care team at the number +442034755351.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00am – 8.00pm (UK time) Monday to Sunday.
Regards,
B4B Payments Team
B4B is an amazing payment solution!
August 4, 2023
Unprompted review
Reply from B4BPayments
Hi Oliver,
thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Regards,
B4B Payments Team
Not happy to be a Customer, sorry
Don’t know If my review reached you. But my Card expired and I didn’t get a new one.
With that an amount of app. €111,00 vanished.
Thank you for that Service.
Could somebody clarify what went wrong??
Also this was due to the FitBit refund.......... :-(
April 13, 2023
Unprompted review
Reply from B4BPayments
Hi Glain,
I'm sorry to learn of your experience
When you were issue with the card from Fitbit, the funds on the card were valid for a period of 365 days (1 year), this is calculated from the date the card was issued to you.
Anyway please contact FitBit, they should be able to issue a new vcard with the remaining balance.
If instead you wish to contact our cs Team, please call at +44 203 475 5351 or +3197010253696, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00am – 8.00pm – Monday to Sunday. We look forward to hearing from you.
Regards,
B4B Payments Team
Please help
I am trying to activate my b4b card provided by company but i could not activate. Could i please have your help. I am resided in the southEast Asia region.
Thank you
July 26, 2023
Unprompted review
Reply from B4BPayments
Hi Carmen,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00am – 8.00pm – Monday to Sunday. We look forward to hearing from you.
Regards,
B4B Payments Team
Just used my B4B account
Just used my B4B account, found it easy to set up, and my card was ready to use within 5 minutes of logging into the app. I did have to have the code sent twice, but apart from that, it is really simple to get started.
July 25, 2023
Unprompted review
Reply from B4BPayments
Hi Amanda,
thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind Regards,
Operation Team
B4B payment card problem
I received my card today and had trouble setting up on the app and had to call customer services to set the card up but still not working though the app only on line, then got the card activated and there is no money on the card, I contacted customer services again but they couldn't help me so I'm a bit disappointed with this service.
July 8, 2023
Unprompted review
Reply from B4BPayments
Dear Customer,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00am – 8.00pm – Monday to Sunday.
We look forward to hearing from you.
Regards,
B4B Payments Team
It is not possible to get access to…
It is not possible to get access to this virtual money after getting the refund from Fitbit.
Is it all a big scam?
July 8, 2023
Unprompted review
Reply from B4BPayments
Hi Heike,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
The chat portal can be found towards the bottom of the screen on the right and is available in eight different languages.
Our working hours are 8.00am – 8.00pm – Monday to Sunday. We look forward to hearing from you.
Regards,
B4B Payments Team
Dreadful online and phone access
Dreadful online and phone access. Nightmare to register as no place to leave an email address or mobile number and even though card is active as stated on dashboard, it could not be used!
Nb What I would say though is that when I could get on to chat both Leon and Robert were really helpful. All issues resolved. The site however, is still dreadful to get registered on. This should be looked at.
July 6, 2023
Unprompted review
Reply from B4BPayments
Hi Stephen,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00am – 8.00pm – Monday to Sunday.
We look forward to hearing from you.
Regards,
B4B Payments Team
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