Broadband for the Rural NorthReviews 

473
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 445 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting its reliability, speed, and overall quality, often noting it as a significant improvement over previous providers. Many people appreciate the responsive and helpful customer service, with staff and volunteers being described as professional, friendly, and efficient in resolving issues quickly. Reviewers also find the pricing to be competitive and offer good value for money, especially given the high quality and consistent performance of the service. However, some customers mentioned that while the service is excellent, the pricing has become somewhat more expensive compared to other providers, though they acknowledge the unique rural service provided. A few other people also felt that there were some initial difficulties during the account setup process.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its reliability, speed, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, professionalism, and efficiency. Many... See more

Price

People report positive experiences with price, often finding it reasonable and competitive for the quality of... See more

Value for money

Clients share positive opinions on value for money, with many reviewers highlighting great internet speed at... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A brilliant idea to get the local community involved in installing our own high-speed broadband. The after-sales and technical helpline are good, and most issues are fixed in an acceptable timescale.... See more

Rated 5 out of 5 stars

First time in three decades that I've been able to speak to a human to resolve any difficulties. B4RN isn't the cheapest ISP but I get a lot of peace of mind knowing there are experts on the other end... See more

Rated 5 out of 5 stars

Reliability and speed of signal are unparalleled. Very, very few power outages and those only occur for necessary maintenance and take place when most people don’t need the service. The price for the... See more

Rated 5 out of 5 stars

When installed the visits were scheduled and the staff and volunteers arrived on time. They were polite and explained everything. Since that time the performance has been outstanding. One glitch an... See more


Company details

  1. Internet Service Provider
  2. Internet Provider

Written by the company

Delivering gigabit full-fibre broadband to the hardest to reach, working alongside rural communities.


Contact info

4.8

Excellent

TrustScore 5 out of 5

473 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(473)

451 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We live in a very secluded spot

We live in a very secluded spot. I took part in the volunteer digging to allow the fibre cables to be laid. I am blown away by the result. Megafast broadband and at a very reasonable price. Very highly recommended.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Unbeatable reliability

I am a retired scientist, still active in research, working from home. Health problems stop me from travelling abroad but I still regularly attend conferences to give talks via Zoom or similar systems. Having a high-speed internet connection that can be relied upon to work perfectly at exactly the right time when maybe a hundred people are sitting in a conference hall somewhere in the USA waiting to hear my presentation is critical for me. And B4RN has consistently provided that level of service for more than 10 years now.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

A smooth transfer

The project to transfer from my old provider to B4RN was straightforward. Great care was taken to ensure that my medical alarm would continue to work.

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly, fast and efficient.

We have used BARN for several years now. It is great! Friendly fast and efficient We would totally recommend it to anyone. The people who install are lovely, local people. We get fibre to the premises and brilliant speeds. Any problems, a real human being who knows the village calls round and sorts it out.

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

Fast, reliable and well priced

Fast, reliable and well priced. I have been on B4RN since it became available in my village and have never come close to moving to another provider with speeds provided by fibre to home. Excellent

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

B4RN fastest broadband and great customer services

B4RN have made broadband within the Dales fast and straightforward. The support team communicate well, have fixed a number of issues I've had and really made me feel connected as a customer. I'd recommend them to others without highspeed broadband. They've made a rural community feel connected.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Satisifed Customer since 2015

I have been with B4RN since it was installed in our village in 2015. The service by the team has been first rate and I consider it great value for money. Other, larger, service providers promise lots but B4RN consistently delivers.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

A great service

A great service, fast speeds and quick responses if there is ever a problem which has only happened once when my husband dug up the cable!

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

I have reliable fast BB at home…

I have reliable fast BB at home enabling me to run a business. I regularly joinonline meetings and my internet connection never lets me down, wheas it often does fro other attendees, even when connecting from their offices! I have almost no phone signal here with any of the main companies, so B4RN broadband also improves my phone connectivity via Wifi WhatsApp calls.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Efficient and Reliable

When installed the visits were scheduled and the staff and volunteers arrived on time. They were polite and explained everything.
Since that time the performance has been outstanding. One glitch and assistance from the helpline talked me through and resolved the issue. A follow up email with written advice for any future occurrences was received. Other residents have confirmed that any break in service has been resolved within less than 1 hour. Price is very competitive.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied Customer

I have been with the company since Lawkland completed our comunity installation in April 2017. the system as been virtually trouble free. Maintenance operations are always flagged well in advance. The main down time is usually caused by local farmers and contractors damaging the network.

June 16, 2026
Unprompted review

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