Broadband for the Rural NorthReviews 

474
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 445 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting its reliability, speed, and overall quality, often noting it as a significant improvement over previous providers. Many people appreciate the responsive and helpful customer service, with staff and volunteers being described as professional, friendly, and efficient in resolving issues quickly. Reviewers also find the pricing to be competitive and offer good value for money, especially given the high quality and consistent performance of the service. However, some customers mentioned that while the service is excellent, the pricing has become somewhat more expensive compared to other providers, though they acknowledge the unique rural service provided. A few other people also felt that there were some initial difficulties during the account setup process.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its reliability, speed, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, professionalism, and efficiency. Many... See more

Price

People report positive experiences with price, often finding it reasonable and competitive for the quality of... See more

Value for money

Clients share positive opinions on value for money, with many reviewers highlighting great internet speed at... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A brilliant idea to get the local community involved in installing our own high-speed broadband. The after-sales and technical helpline are good, and most issues are fixed in an acceptable timescale.... See more

Rated 5 out of 5 stars

First time in three decades that I've been able to speak to a human to resolve any difficulties. B4RN isn't the cheapest ISP but I get a lot of peace of mind knowing there are experts on the other end... See more

Rated 5 out of 5 stars

Reliability and speed of signal are unparalleled. Very, very few power outages and those only occur for necessary maintenance and take place when most people don’t need the service. The price for the... See more

Rated 5 out of 5 stars

When installed the visits were scheduled and the staff and volunteers arrived on time. They were polite and explained everything. Since that time the performance has been outstanding. One glitch an... See more


Company details

  1. Internet Service Provider
  2. Internet Provider

Written by the company

Delivering gigabit full-fibre broadband to the hardest to reach, working alongside rural communities.


Contact info

4.8

Excellent

TrustScore 5 out of 5

474 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(474)

451 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant B4RN

Living in a very rural area the B4RN connection is vital to our everyday life.
When problems have arisen( e.g.someone digging up our cable) the response was resolved very quickly without fuss.
This internet service is brilliant, I would recommend it to anyone who is offered it.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Very stable and fast system

Very stable and fast system. Fast response to accidental damage. Fast response to service requests from new customers. Very good business model involving local volunteers and shareholders.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Good rural fibre network

Persevered to create a fibre to property network in my rural area, thus increasing my download speeds by a factor of 10 and upload by much more. Good technical help too when needed. Reasonable value for the service offered.

June 16, 2026
Unprompted review
Rated 4 out of 5 stars

Good communication

Good communication about disruptions to service, which have been few. However, the strength of the signal leaves a lot to be desired. It can be nonexistent at times in some parts of the house.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

B4RN The best fibre solution for rural Cumbria

Living in a remote rural community my options for high speed internet were limited. BT speeds were 5Mbps or less and the service was unreliable. I tried StarLink with multiple 4G routers as backups. While this provided me with a stable and reasonable fast link to the outside world I was paying around £200 per month. B4RN has been a god send for the business, the installation was quick and straight forward, I opted for two fibre lines entering the property at opposite ends of the building. Machines that are connected to the B4RN router with an RJ45 cable have download speeds between 900 and 950Mbps and upload speeds of between 650 and 700Mbps. Devices connecting to the router via wifi receive download speeds between 850 and 900Mbps and upload speeds between 800 and 850Mbps. During the years using B4RN I can only remember one instance of unscheduled downtime when someone put a JCB bucket through the fibre, but this was fixed within a couple of hours. In terms of cost B4RN has proven to be very cost effective with each of my fibre connections costing just £30 each per month, so cutting my previous monthly bill by more than 50% for a much better service. I would definitely recommend B4RN.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

So far excellent

So far excellent. When the line fell it was back on again before we knew it and notification sent.
It works, don't fix it!!!

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

4Mb to 1Gb in a very rural location!

What a relief it was to go from 4Mb to a 1Gb connection, no more waiting for things to load!
The whole experience with B4RN was good from start to finish and the two occasions I did have to call them I was pleasantly surprised to talk to a knowledgeable person who sorted my problems very efficiently.
I think the most impressive part was the "can do" approach to all difficulties, which I believe is the key to their success.

June 16, 2025
Unprompted review
Rated 4 out of 5 stars

B4RN did a brilliant job in guiding me…

B4RN did a brilliant job in guiding me how to disconnect my existing Sky broadband connection and taking over our land line whilst retaining our existing telephone number and email address. Overall cost saving was more than £60 per month!

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

I would highly recommend B4RN what a…

I would highly recommend B4RN what a great team. I felt supported throughout the whole process, dealing with professional humans … not AI, who were so knowledgable and thoughtful. The bonus is that the broadband speed is amazing. Thank you for everything x

June 8, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look