Broadband for the Rural NorthReviews 

474
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 445 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting its reliability, speed, and overall quality, often noting it as a significant improvement over previous providers. Many people appreciate the responsive and helpful customer service, with staff and volunteers being described as professional, friendly, and efficient in resolving issues quickly. Reviewers also find the pricing to be competitive and offer good value for money, especially given the high quality and consistent performance of the service. However, some customers mentioned that while the service is excellent, the pricing has become somewhat more expensive compared to other providers, though they acknowledge the unique rural service provided. A few other people also felt that there were some initial difficulties during the account setup process.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its reliability, speed, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, professionalism, and efficiency. Many... See more

Price

People report positive experiences with price, often finding it reasonable and competitive for the quality of... See more

Value for money

Clients share positive opinions on value for money, with many reviewers highlighting great internet speed at... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A brilliant idea to get the local community involved in installing our own high-speed broadband. The after-sales and technical helpline are good, and most issues are fixed in an acceptable timescale.... See more

Rated 5 out of 5 stars

First time in three decades that I've been able to speak to a human to resolve any difficulties. B4RN isn't the cheapest ISP but I get a lot of peace of mind knowing there are experts on the other end... See more

Rated 5 out of 5 stars

Reliability and speed of signal are unparalleled. Very, very few power outages and those only occur for necessary maintenance and take place when most people don’t need the service. The price for the... See more

Rated 5 out of 5 stars

When installed the visits were scheduled and the staff and volunteers arrived on time. They were polite and explained everything. Since that time the performance has been outstanding. One glitch an... See more


Company details

  1. Internet Service Provider
  2. Internet Provider

Written by the company

Delivering gigabit full-fibre broadband to the hardest to reach, working alongside rural communities.


Contact info

4.8

Excellent

TrustScore 5 out of 5

474 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(474)

451 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent broadband

Excellent broadband speed that has made such a difference to being able my coaching UK wide and From West Coast American Continent to India.

Any faults are looked at promptly with repairs up and running in the sort of time that Open Reach could never achieve in their wildest hopes.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

BARN provide an excellent service to local communities. Connection was straightforward, the staff are really helpful if you have any queries and the communication from BARN is always timely and relevant.
We have had no problems at all and would highly recommend.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service that's it

Customer service that's it , excellent support !this is my first experience of Barn and I am not disappointed it puts other companies in the shade when it comes the positiveness of all interactions with the customer.
Keep up the good work

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, lightning fast, affordable, reliable, community driven internet connection. Keep it up!

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service and Helpline

Excellent Service and Helpline. Ian in particular was knowledgeable, informative and took time to explain the problem, along with creating a solution. B4RN fibre network on a rural community is so vital. To put things in perspective I have more speed and bandwidth in to my rural home that the multi million pound company I work for!!

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Cannot recommend enough! Brilliant.

We have been lucky enough to have had B4RN for 12 years now. I can honestly say it’s the best internet provider I have ever had. It’s so quick and amazing value for money. We had one issue over the years with a piece of equipment and it was immediately dealt with by friendly and helpful staff. I can’t praise enough!
I love that it’s a community project. That we all came together to dig for it and everyone helped. The bigger picture of ensuring rural communities have connection and information-
Just brilliant.

There’s no question about recommending B4RN. You will never regret it.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

High speed at very reasonable cost

High speed delivered at very reasonable cost; very responsive to questions and problems (eg when local farmer accidentally dug through cable !) I love the community nature of it.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Super fast and super reliable…

Super fast and super reliable broadband. I've been with B4RN for several years having helped to dig in the fibre ducting for our village. The day we moved from our 2Mbps BT connection, to a 1Gbps connection with B4RN was a revelation. The B4RN team are very helpful too.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Everything has been exactly as…

Everything has been exactly as advertised and promised. The speeds have never faltered from the top rate @ the router. My internal wifi has, as a result of the higher speeds previously experienced from other suppliers, has been much better, faster and more reliable through my internal booster system. We receive updates on any planned outages which are adheared to in terms of time etc. Price has only risen slightly since our installation. The service and assistance from the office and the local support group has been beyond first class. I would most certainky recommend B4RN to anyone who is looking at the potential switch from other providers. All in all, highly recommended.

June 16, 2026
Unprompted review

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