Broadband for the Rural NorthReviews 

474
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 445 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting its reliability, speed, and overall quality, often noting it as a significant improvement over previous providers. Many people appreciate the responsive and helpful customer service, with staff and volunteers being described as professional, friendly, and efficient in resolving issues quickly. Reviewers also find the pricing to be competitive and offer good value for money, especially given the high quality and consistent performance of the service. However, some customers mentioned that while the service is excellent, the pricing has become somewhat more expensive compared to other providers, though they acknowledge the unique rural service provided. A few other people also felt that there were some initial difficulties during the account setup process.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its reliability, speed, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, professionalism, and efficiency. Many... See more

Price

People report positive experiences with price, often finding it reasonable and competitive for the quality of... See more

Value for money

Clients share positive opinions on value for money, with many reviewers highlighting great internet speed at... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A brilliant idea to get the local community involved in installing our own high-speed broadband. The after-sales and technical helpline are good, and most issues are fixed in an acceptable timescale.... See more

Rated 5 out of 5 stars

First time in three decades that I've been able to speak to a human to resolve any difficulties. B4RN isn't the cheapest ISP but I get a lot of peace of mind knowing there are experts on the other end... See more

Rated 5 out of 5 stars

Reliability and speed of signal are unparalleled. Very, very few power outages and those only occur for necessary maintenance and take place when most people don’t need the service. The price for the... See more

Rated 5 out of 5 stars

When installed the visits were scheduled and the staff and volunteers arrived on time. They were polite and explained everything. Since that time the performance has been outstanding. One glitch an... See more


Company details

  1. Internet Service Provider
  2. Internet Provider

Written by the company

Delivering gigabit full-fibre broadband to the hardest to reach, working alongside rural communities.


Contact info

4.8

Excellent

TrustScore 5 out of 5

474 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(474)

454 reviews in the last 12 months

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Rated 5 out of 5 stars

B4RN the service for rural communities

B4RN has brought ultra-fast broadband to rural areas ignored by the large broadband providers.I have experienced no unscheduled loss of service in the 7+yrs that the service has been available. Locally when a farmer has inadvertantly damaged the cable B4RN engineers have sorted the problem out within hours rather than the days and weeks that the large providers take. B4RN is vital for rural communities.

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service from an ISP

Brilliant service from an ISP that has directly responded to specific requests from me to adapt its service to meet my needs with personal technical support, all for free. The synchronous upload/download @1Gbps for the price is in my knowledge unmatched.B4RN does however need to remind customers in its service area of the unique form of its package if it is not to lose out to competing offers just on price; not all fibre is equal.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

B4RN Is The Gold Standard In Superfast Broadband

From the very start with working within the neighbourhood to get vouchers through to the first switch on, B4RN has been supportive, encouraging and professional. Through the build, Team B4RN worked swiftly and tidily, causing very little disruption even when roads and footpaths had to be utilised for the fibre feed, unlike Fibrus which is chaos personified. Since the switch on, the service has run faultlessly. The one hiccough was when a neighbour, whose land our fibre ran via a way leave, put a spade through the fibre planting a tree. B4RN was out within 24 hours to replace and connect. Stunning service. B4RN is the gold standard in full, fast fibre installation.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant B4RN

Brilliant B4RN

Excellent experience with this company. Very responsive and helpful on the phone. They came to fit my broadband very promptly and did a speedy and thorough job. The wifi has been strong and consistent and the monthly price very reasonable. Highly recommended.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

It has been OUTSTANDING

It has been very reliable, good value and honest in it's dealings. There, in my opinion, a better ISP then B4RN in the UK. Fast, storm-proof and power-cut-proof This is the future of rural community internet.

June 15, 2026
Unprompted review
Rated 1 out of 5 stars

Sorry you want feedback on something…

Sorry you want feedback on something that you have not replied to me about?!!
Answer my question and I then might give you a higher feedback rating.

June 15, 2026
Unprompted review
Broadband for the Rural North logo

Reply from Broadband for the Rural North

Hi Steven,

Thank you for your feedback. We’re already looking into this and our team will be in touch directly to get it resolved as quickly as possible.

Thank you again for taking the time to let us know.

Best wishes,

Team B4RN

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