I like both the online shop and the off-line store. The online store has regular discount's and helpful when you know exactly what is need. Off- line store at Königstrasse is also top! The staff ar... See more
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See what reviewers are saying
You seem to have this odd (new) system of only sending an order upon payment, even if I opted for receiving a bill later. I ended up waiting several weeks for my order. If you insist on this approach,... See more
Company replied
Everything went well with order and delivery. condition of the product (bike) is of high quality, actually better than I expected and my son loved it. It arrived in weekend and for 2 days we stayed on... See more
We were able to test the articles at the physical shop. But decided to order it online as there is no stock at that time. Had a smooth transaction with the order, the delivery came earlier than expect... See more
Company details
About baby-walz
Written by the company
Ein Kind verändert eure Welt. Es macht sie reicher, ernsthafter, schöner, spannender. Gut, wenn man sich jetzt auf jemanden verlassen kann! Das baby-walz-Team begleitet Eltern seit 60 Jahren. Teilt das Glück von Mama, Papa Geschwistern, Großeltern … und Freunden.
Wohnen, Spielen, Pflege, Mode für werdende Mamas und kleine Entdecker: Mit mehr als 30.000 Artikel sorgt baby-walz dafür, dass das Leben mit Kindern noch mehr Freude macht.
Mit Katalog, Webshop und mehr als 20 Fachgeschäften in Deutschland, Österreich und der Schweiz ist baby-walz führender Multi-Channel-Anbieter für junge Familien.
• Vertrauensgarantie
• Persönliche, kompetente Beratung
• Geprüfte baby-walz-Qualität
• Führende Marken
• Familienfreundliche Preise
• Angebote und Schnäppchen
Wohnen, Spielen, Pflege, Mode für werdende Mamas und kleine Entdecker: Mit mehr als 30.000 Artikel sorgt baby-walz dafür, dass das Leben mit Kindern noch mehr Freude macht.
Mit Katalog, Webshop und mehr als 20 Fachgeschäften in Deutschland, Österreich und der Schweiz ist baby-walz führender Multi-Channel-Anbieter für junge Familien.
• Vertrauensgarantie
• Persönliche, kompetente Beratung
• Geprüfte baby-walz-Qualität
• Führende Marken
• Familienfreundliche Preise
• Angebote und Schnäppchen
Contact info
Steinstraße 28, 88339, Bad Waldsee, Germany
- 07524/703307
- address@baby-walz.de
- www.baby-walz.de
4.4
Excellent
21K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Delivery problem not solved
my parcel was lost and I still havent received it after I gave birth.
November 29, 2022
Reply from baby-walz
Liebe Frau Keller, es tut uns sehr leid, dass Sie Ihre gewünschten Produkte noch nicht erhalten haben. Laut der Sendungsverfolgung mit Ablieferbeleg wurde das Paket ordnungsgemäß zugestellt. Um eine Nachforschung, nach dem Verbleib des Paketes, veranlassen zu können, haben wir Ihnen ein Dokument zugeschickt, welches Sie uns ausgefüllt und unterschrieben zurück schicken sollten. Nachdem uns das Dokument vorlag, haben wir uns umgehend mit dem Versandunternehmen in Verbindung gesetzt. Eine Nachforschung läuft, wir müssen nun das Ergebnis abwarten und sobald uns hier eine Rückmeldung vorliegt, werden wir Sie sofort darüber informieren. Bitte haben Sie noch ein wenig Geduld. Ihre Ingrid vom baby-walz Team
Super qualited
October 21, 2022
Good quality, fast delivery
The delivery came earlier than expected. The winterfußsack from werner christ is so soft, for sure our baby will be comfy inside there during this cold season. on the expensive side but quality wise, I think we get our money's worth
September 24, 2022
Super Service .
September 14, 2022
The return process is very complicated.
September 1, 2022
Prompt delivery
September 1, 2022
a really bad company with disgusting lies
a really bad company! they do NOT care what happens to your article if it is not delivered, they just take your money and do NOT give it back if the article is not delivered to you,
Also, they have the lack of decency to answer my review with they cant get in touch with me and i literally call them twice a day everyday for a whole week!!
August 11, 2022
Unprompted review
Reply from baby-walz
Lieber Kunde, vielen Dank, dass Sie sich die Zeit für eine Bewertung genommen haben. Es tut uns sehr leid, dass es bei Ihrer Bestellung zu Problemen gekommen ist und wir möchten uns dafür in aller Form entschuldigen. Bitte glauben Sie uns: Ihre Zufriedenheit mit unseren Produkten und unserem Service liegt uns sehr am Herzen! Leider blieben unsere bisherigen Bemühungen uns mit Ihnen in Verbindung zu setzen erfolglos. Wir hoffen, dass Sie sich unter Angabe Ihres vollständigen Namens, Ihrer Kundennummer und Ihres Trustpilot Benutzernamens per E-Mail an die trustpilot@baby-walz.de melden, damit wir das aufgetretene Problem schnell und einfach in Ihrem Interesse lösen können. Vielen Dank, Ihre Stefanie vom baby-walz Team
Great store for kids
Shipping was very quick, even personalized items came within couple of days, which is a big +. Store has great selection for good price, payback points available.
August 3, 2022
Be careful with their discount ads and make sure that it applies to all items
I ordered a 2 in 1 stroller using a 15% discount advertised on their website. They canceled my order with a reason that the item is not available anymore. However, they were still offering each of the 2 pieces in the bundle separately. After 10 days they made the 2 in 1 bundle again available on their website.
If you see some discount ad on their website, do not trust it, especially if you are ordering something expensive.
May 22, 2022
Unprompted review
Reply from baby-walz
Dear customer, thank you for taking the time to give us a rating. We are very sorry that there were problems with your order and we would like to apologize for this in all ways. Please believe us: Your satisfaction with our products and our service is very important to us!
Instead of the pram you wanted, you have unfortunately received a sold out message, the pram you wanted was temporarily out of stock. We can understand your disappointment and annoyance, especially as you were able to redeem a discount code worth 15% off with this order.
You are right, the parts of the pram were offered individually in our web shop, however the pram bundle you ordered was unfortunately temporarily out of stock, for this reason we had to send you the sold out message.
Please believe us, this has nothing to do with our discount campaign, we really did not have the item in stock anymore due to too much demand. We would have been happy to supply you. Yours, Ingrid from the baby-walz team
Bad customer service
Ordered an item that was supposed to be delivered in 2-3 days. Seven days later, I get an email saying there was a problem with my order and they will send the new item for which I have to pay per Rechnung instead of the card. Not the best news, but I thought at least I'll get my item that I needed for the baby. However, the next day I get an email that the item is no longer available and my order is being cancelled. Customer service is not replying to my emails and they don't seem to care.
May 15, 2022
Unprompted review
Reply from baby-walz
Dear customer, thank you for taking the time to give us feedback. We are very sorry that there were problems with your order and we would like to apologize for this in all ways. Please believe us: Your satisfaction with our products and our service is very important to us!
We have checked your request and found that we unfortunately had to re-enter your order of 09.05.2022 "Diaper bag" for you due to an internal processing.
You were certainly looking forward to the delivery. Unfortunately, your selected item was sold out too quickly due to the unexpectedly high demand. Despite early reordering from our supplier, we were unfortunately unable to obtain any more goods. Please believe us, we waited until the last moment and hoped that this repeat order would still reach us. In the end, we had to send you the sell-out notice on 10.05.2022. We would have been happy to supply you. Yours, Ingrid from the baby-walz team
Worst customer service — item not delivered
Worst customer service! Don't buy here if you need something soon.
I bought a bed for my 4-month old baby almost 3 weeks ago, and the bed is not here yet. I contacted babywalz twice and I only received one email from them saying that they would look into the issue. Of course, they did nothing. Now my baby is gone past the weight limit for his current bed, which creates a safety concern.. very bad experience, for sure I won't be buying again on babywalz!
=== UPDATE ===
After my review, the customer service was able to address my issue and in a couple of days I finally received the bed for my baby. So after all the service was good, although I didn't like that babywalz insisted that the delivery issue was not their problem (it was certainly not mine as I am the final customer and did not pay DHL but babywalz!)
April 15, 2022
Unprompted review
Reply from baby-walz
Liebe Kundin, vielen Dank, dass Sie sich die Zeit für eine Bewertung genommen haben. Es tut uns sehr leid, dass es bei Ihrer Bestellung zu Problemen gekommen ist und wir möchten uns dafür in aller Form entschuldigen. Bitte glauben Sie uns: Ihre Zufriedenheit mit unseren Produkten und unserem Service liegt uns sehr am Herzen! Aus Ihrem Kommentar können wir entnehmen, dass Sie die Lieferzeit als zu lange empfunden haben. Dafür möchten wir uns bei Ihnen entschuldigen. Sicherlich haben Sie schon voller Ungeduld auf Ihre Bestellung gewartet. Gerne möchten wir Ihnen den Sachverhalt kurz erläutern.
Ihre Bestellung ging am 27.03.2022 bei uns ein und wurde umgehend bearbeitet. Ihr gewünschtes Kinderbettchen wird Ihnen direkt von unserem Hersteller Pinolino zugeschickt, wir haben die Mitteilung für die Auslieferung umgehend an unseren Hersteller übermittelt. Leider haben wir keinen Einfluss mehr auf die weitere Bearbeitung und die Laufzeit. Sie können versichert sein, dass wir stets alles daran setzen, unsere Kunden so schnell und zuverlässig wie möglich, zu beliefern. Von seitens baby-walz wurde alles in die Wege geleitet, damit Sie Ihren gewünschten Artikel rechtzeitig zum genannten Liefertermin erhalten. Dass die Lieferung leider noch nicht zugestellt wurde, ist nicht die Schuld von baby-walz, hier ist wohl bei unserem Zustelldienstleister etwas schief gelaufen. Dies können Sie auch anhand der Sendungsverfolgung erkennen. Selbstverständlich haben wir uns um Ihr Anliegen gekümmert und wir haben uns mit dem Hersteller in Verbindung gesetzt. Gerne können wir Ihnen mitteilen, dass die Lieferung, laut der Sendungsverfolgung, heute am 20.04.2022 statt finden soll. Wir hoffen von ganzem Herzen, dass Sie Ihr Kinderbettchen heute in Empfang nehmen können.
Für die längere Lieferzeit möchten wir uns nochmals bei Ihnen entschuldigen. Rückgängig können wir das Ganze leider nicht mehr machen, bitte glauben Sie uns, dies würden wir gerne tun. Wir hoffen, dass Sie unsere Entschuldigung annehmen und baby-walz auch weiterhin Ihr Vertrauen schenken. Ihre Ingrid vom baby-walz Team
Not recommended to buy anything
Not recommended to buy anything in the Berlin-Charlottenburg store. My experience has been horrible with an expensive Cybex baby stroller that unfortunately I bought there and I had to claim several times. Bad handling of the items by the staff, causing additional damage, and not wanting to claim the trademark. I will never shop there again.
April 14, 2022
Unprompted review
Reply from baby-walz
Dear client, thank you for taking the time to give us a rating. We are very sorry that there were problems with your order and we would like to apologize for this in all ways. Please believe us: Your satisfaction with our products and our service is very important to us! Unfortunately, our previous efforts to get in touch with you were unsuccessful. We hope that you will send an email to trustpilot@baby-walz.de, stating your full name, your customer number and your Trustpilot username, so that we can solve the problem quickly and easily in your interest. Thank you, Ingrid from the baby-walz team
Super fast and easy delivery
April 1, 2022
I love this service
I love this service. They were without problems and super fast delivery
Amazing.
March 2, 2022
it should have been a bit faster
February 2, 2022
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