BabyMonitorsDirect Reviews 

911
TrustScore 3.5 out of 5

3.3

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Rated 5 out of 5 stars

This was bought for my granddaughter, who has Gerd, it can often stop her breathing, especially at night. This mattress has done its job on many occasions since getting it, which the whole family are... See more

Rated 3 out of 5 stars

Found this at a great price having never heard of this company before. Product is great, folds down neatly and is fairly unobtrusive in the corner of the room. Signal appears to be pretty good, even t... See more

Rated 1 out of 5 stars

Unfortunately, I have to change my previous rating. Bought a baby monitor two months ago and it appears to be faulty (not holding charge). Emailed customer services twice but no response. Edit... See more

Rated 5 out of 5 stars

Wonderful , baby chair arrived two days later. Packaging in perfect condition, feeding chair adorable, it fits my little grandson perfectly. Delighted with my purchase first class service. Thanks... See more

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3.3

Average

TrustScore 3.5 out of 5

911 reviews

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3.3

All reviews

(911)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product

Ordered the Lightsout blind and it has really helped my 4 month old sleep past 5am sunrise! Easy to put up and fitted very well up at the window. Will take it away with us when we can travel.

May 17, 2020
Unprompted review
BabyMonitorsDirect logo

Reply from BabyMonitorsDirect

Thank you Faye for your kind feedback, and we are pleased you liked your Lightsout blinds! If you need anything else please let us know.

BabyMonitorsDirect

Rated 3 out of 5 stars

They’re trying their best...

I ordered an item which said it was due in stock and then they emailed me to say there weren’t going to be any now- then asked if I wanted an alternative which I asked what the alternative was and no reply. I decided to cancel and order elsewhere which I received very quickly! I asked to cancel the order and for a refund of which they replied was sorted and would be in my account 3-5 working days and it is now over 8 working days and still no refund and no reply. Update: if you phone rather than email- seems issues are dealt with promptly. Refund wasn’t issued before by mistake but now due within 24hours. Very helpful person I spoke to.

May 16, 2020
Unprompted review
BabyMonitorsDirect logo

Reply from BabyMonitorsDirect

Hello Miller and thank you for your feedback. We sincerely apologies for the delay in getting your refund back to you, we are certainly working as fast as we can at the moment so please do accept our apologies.

I am pleased that your issue is now resolved and we will investigate the delay to ensure it does not happen again. If you need anything else then please do not hesitate to contact us.

Many Thanks
BabyMonitorsDirect

Rated 5 out of 5 stars

Brought this for my Daughter it was a…

Brought this for my Daughter it was a massive sigh of relief for a new first time Mother, highly recommended

May 15, 2020
Unprompted review
BabyMonitorsDirect logo

Reply from BabyMonitorsDirect

Thank you so much for your kind words Sadie, we are pleased to hear you had a great experience shopping with us and we hope to see you again soon!

BabyMonitorsDirect

Rated 5 out of 5 stars

absolutely fantastic service next day…

absolutely fantastic service next day delivery

May 15, 2020
Unprompted review
BabyMonitorsDirect logo

Reply from BabyMonitorsDirect

Hi Samantha,

Thank you so much for your 5 Star Review and we are very pleased to hear we could get your order to you the next day!

Hope to see you again soon
BabyMonitorsDirect

Rated 1 out of 5 stars

Zero service for Internationals

International buyers beware. It has been 4 weeks since I paid for, and placed an order for a baby monitor and I'm feeling completely left out in the cold. Granted, I'm an international customer so time frames for shipping are difficult to predict, particularly with the current COVID-19 situation. However, its concerning that I have not received any status update of any kind regarding the order. I have sent at least 5 emails to 'customer support' requesting an update with no response or acknowledgement of receipt of any them. Disturbingly I don't even know if it has been dispatched or not.

May 11, 2020
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, easy ordering and goods arrived quickly considering the current COVID-19 situation.

May 10, 2020
Unprompted review
Rated 4 out of 5 stars

Good Baby Bath Seat

Looks like a good safe seat to use in bath and like it has a heat indicator.
Haven’t used it yet as it’s for grandchildren when visiting and staying( when lockdown over ) So 4 stars given for that reason. Ordering and delivery were easy and quick.

May 10, 2020
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Ordered a baby mattress last minute and was worried the baby would arrive before the mattress (!) but we received it the very next day - incredibly impressed!! Would definitely recommend and purchase from this company again, thank you.

May 7, 2020
Unprompted review
Rated 5 out of 5 stars

Good service

Good service. Monitor arrived quickly in decent packaging and works well already.

May 7, 2020
Unprompted review
Rated 5 out of 5 stars

Great quality and service

Managed to get the next 2 me replacement mattress on sale and the quality is much nicer than the one it came with. Also bought some fitted sheets to go with it. Came within literally a couple of days despite everything going on at the moment, was very impressed with everything all in all and would definitely order from there again

May 7, 2020
Unprompted review
Rated 1 out of 5 stars

Very poor customer service

I have had a very bad experience with them,I made my order on 25th march and up to now I have got no response from them regarding the delays yet it's a month and some weeks of waiting. All I have to do now is to wait and hope for something positive but I can't recomend them at all to anyone late alone purchasing from them.

May 6, 2020
Unprompted review
Rated 5 out of 5 stars

Really pleased

Helpful seller . Good communication. Smooth transaction. Quick delivery. My daughter is delighted with it as a gift for our grandson’s nursery who we ve been unable to visit during lockdown.

May 3, 2020
Unprompted review

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