Back alley army store Reviews 

292
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

Don’t give them your money. I returned an item as they sent me the wrong colour. I hadn’t used the item as I could see it was the wrong colour through the clear packaging. Asked for refund but wa... See more

Rated 5 out of 5 stars

Back Alley Army Store has the best prices around! I always find amazing deals on high-quality products. The shipping times are fair, and my orders arrive in perfect condition every time. Their custome... See more

Rated 5 out of 5 stars

Michael, who I messaged bent over backwards to arrange a replacement of a heater product clearly faulty at manufacture point. I fully recommend this outfit and would highly recommend buying... See more

Rated 1 out of 5 stars

Ordered 3 items over 6 weeks ago, one item not delivered (told was out of stock). Contacted store by email, was told refund had been sent but never was. Currently £80 out of pocket, no further replies... See more

Company details

  1. Outdoor Clothing and Equipment Shop

Written by the company

When you speak of the military, tactical, and outdoor niche, few can claim the depth of knowledge, passion, and commitment that we at Back Alley Army Store embody. We specialise in quality outdoor & combat clothing, tactical footwear, camping & bushcraft accessories, along with professional Airsoft gear. Our inception wasn't just the launch of another online retail store—it was the culmination of decades of military enthusiasm and dedication by a team of veteran aficionados. Our journey in online retail, paired with our profound respect for the armed forces, has moulded us into a benchmark in the industry.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

292 reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.6

All reviews

(292)

3 reviews in the last 12 months

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Rated 1 out of 5 stars

Buyer beware company!!!!!

Just received my order, size was meant to be Medium 38" chest, they sent a T-shirt that would fit a 44" chest. Spent £20 and their response was to offer a £5 discount on my next order???? Don't think I will waste any more money on a company that refuse to accept they made a mistake, no wonder they won't offer a size guide!!!!! Buyer beware job.
Seen your answer, yes I always review bad service and leave 1 star reviews if warranted- yours was. You only offered refund after I complained so bad customer service deserves bad reviews an it is not the only bad review of your company on Trustpilot. And you didn't credit me with £5, you offered a £5 discount if I ordered more merchandise. Not a chance!!!

August 8, 2024
Unprompted review
Back alley army store logo

Reply from Back alley army store

Hi Andrew,

We are always looking to rectify situations hence our offer to fully refund your order by way of credit note and allow you to keep the item. Your total shop spend was £4.95 on the T shirt and we credited you £5. With regards to sizing, we can only send what is in the label, you ordered a Medium so we sent this.

No need for the 1* feedback considering we have offered a full return and refund or indeed a credit note which you accepted only to renege on your word. Note to any readers, by the look of your profile every single review you have left is 1*.

Thanks BAAS team

Rated 5 out of 5 stars

James and Andy at the Back Alley Army…

James and Andy at the Back Alley Army Store are great. Their unbeatable deals and low prices on high quality products stand out. Shipping takes a few days, but their customer service is excellent, always responsive and helpful. Highly recommend for affordable gear.

August 2, 2024
Unprompted review
Rated 5 out of 5 stars

I can't get over how cheap the products…

I can't get over how cheap the products are at Back Alley Army Store! Despite the low prices, the quality is top-notch. The customer service team is fantastic, always friendly and efficient. This store is a treasure trove of affordable finds for your outdoor enthusiast.

July 19, 2024
Unprompted review
Rated 5 out of 5 stars

Back Alley Army Store has the best…

Back Alley Army Store has the best prices around! I always find amazing deals on high-quality products. The shipping times are fair, and my orders arrive in perfect condition every time. Their customer service is excellent, always ready to help with any questions or issues. It's my go-to store for affordable military or airsoft gear.

August 3, 2024
Unprompted review
Rated 5 out of 5 stars

I can't say enough good things about…

I can't say enough good things about Back Alley Army Store. The customer service team (James and Laura) are wonderful, always friendly and efficient in resolving any issues. The products are not only affordable but also of great quality. It's the best place to shop for all my camping gear!

July 10, 2024
Unprompted review
Rated 5 out of 5 stars

Back Alley Army Store consistently…

Back Alley Army Store consistently delivers excellence. The shipping is generally well within the timeframe indicated, and my items always arrive in perfect condition. Their customer service is second to none, always providing prompt and friendly support. The products are incredibly cheap, yet they maintain high quality. This store is my favourite for all my gear needs!

July 3, 2024
Unprompted review
Rated 5 out of 5 stars

I've been a loyal customer of Back…

I've been a loyal customer of Back Alley Army Store for a reason. The customer service is exceptional; Laura and Amy are always ready to assist with any questions or concerns especially with any teturns I may have. And the prices? You can't beat them! Great products at such affordable rates keep me coming back. Thanks again BAAS

June 6, 2024
Unprompted review
Rated 5 out of 5 stars

I recently ordered from Back Alley Army…

I recently ordered from Back Alley Army Store and was thoroughly impressed. The shipping was incredibly fast, and my items arrived in perfect condition. Their customer service is top-notch; they were helpful and responsive to all my inquiries. Plus, the prices are unbeatable. I found everything I needed without breaking the bank. Highly recommend!

July 30, 2024
Unprompted review
Rated 5 out of 5 stars

The items I ordered from Back Alley…

The items I ordered from Back Alley Army Store arrived in perfect condition and as described. They offer a fantastic selection and fair prices, often empting me to buy more. Their outstanding service includes prompt delivery and supportive customer service.

July 30, 2024
Unprompted review
Rated 5 out of 5 stars

A real 5* experience for me

A real 5* experience for me. Ordered a pair of Highlander Elite boots on Friday and they arrived by Sunday. Not only was delivery fast but I got the boots 25% less from Back Alley Army Store than the nearest rival and next best price.

July 29, 2024
Unprompted review
Rated 5 out of 5 stars

I have been a customer for over a year…

I have been a customer for over a year so thought it is about time I sent my thanks to the team. Delivery is always fairly quick and customer service issues are rectified extremely quickly. I would not shop anywhere else.

July 28, 2024
Unprompted review
Rated 5 out of 5 stars

Great communication and updates for my…

Great communication and updates for my exchange. I ordered the incorrect size of boots which I only noticed when the item was on the way to me. After contactacting customer service Laura was extremely quick in coming back to me and I received my exchange within 2 days of returning the original order. I will certainly shop again at the Back alley army store.

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

Managed to get a pair of Viper Venom…

Managed to get a pair of Viper Venom Boots at 40% off. At these prices you simply can't complain. Fast delivery and even better prices. Communication was good with emails received both after my order and when the item was shipped.

July 18, 2024
Unprompted review
Rated 5 out of 5 stars

I just got my order and I'm really…

I just got my order and I'm really amazed. I placed the order on Tuesday and it was delivered by Wednesday afternoon. They have the biggest selection of Kombat gear available, so if you're looking to outfit your kids in cadet uniforms, this is the company I'd recommend.

July 24, 2024
Unprompted review
Rated 1 out of 5 stars

No zippy, more bungle.

Ordered a jacket in February and the zip broke within 2 weeks of use.

Got emailed by one of their bosses and told that if I took down the negative review I’d given them they’d send me another jacket as a replacement. I complied and nothing was ever sent so I then asked for a full refund for their lousy service. It is almost August and nothing has been done.

Woeful service.

July 24, 2024
Unprompted review

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