Back alley army store Reviews 

I'm always impressed with the service at BAAS. The prices are unbeatable, and Laura was absolutely fantastic in helping me with my order. She made the entire process smooth and stress-free. Great customer service and competitive pricing - I couldn't ask for more!

Did not arrive on time tried to cancel order as going away camping for 10 days needed the item for my trip .
so item could be left on my doorstep for .it is the 14/10/2024 still refusing to reply to me so have been left with no option.and have now contacted trading standard.

I placed over a week so will probably be stolen before I return from my trip .
Total waist of time ordering from this business if you are depending on it arriving on time.
Have been waiting 10 days up to now . follow up it is now the 8/10/24 and I have not had a refund yet after canceling the order on the 19/9/24 . received a email from supplier telling me I would receive my refund if I edit this post on here .
I will not be black mailed into doing any such thing my next step will be trading standard as the supplier is not friendly or helpful in any way.
I hope you will think twice before getting involved with this business. Follow up at the point off canceling the order Royal Mail tracking was showing it had not been collected from you that was 9 days after I placed the order so if your business gave the parcel to Royal Mail you should have proof of it.if you have it has obviously been lost in transit by Royal Mail and yet you are still punishing me as a innocent customer.and you make out you are a friendly helpful business.has the parcel been showing delivered on the tracking as I can assure you I have checked my CCTV and definitely no parcel was delivered or stolen at my house .so you really need to take the issue up with Royal Mail. And just to point out the fact the only time I get a reply from your business is through trust pilot . . Still no refund tracking number for my delivery is MZ236742756GB royal mail clearly states that this business has not passed the item on to Royal Mail.feel like I have been scammed from this business and they are refusing to give me my money back for a item I have not received .it is now the 9/10/24 almost 1 months from the original order. I will keep updating this review until the issue has been resolved.it is now the 12/10/24 and I can't get a reply via email or through trust pilot. So looks like you are not the the friendly helpful business you make your self s out to be . It is now the 14/10/24 and still no communication back from this business.
It is 21/10/24 and they are on the verge of breaking the law as it is law that if a item was not received within a month the company have 14 days to issue a refund and I still have not received any correspondence that a refund has been issued or is being issued it is now the 23/10/24 I have emailed the company twice since the last update and had no reply.
Under the consumer act 2015 I should have had my refund by now so it is looking like I am dealing with a scam company.

Prompt service product as described

The equipment these guys sell is top quality and at a really good price,
The customer service is out of this world I don’t think I’ve ever come across a company that has customer service like it, had a slight mix up with a delivery and it was literally an instant reply and that was at 19:30, and the mix up has been sorted promptly and efficiently, I can’t recommend this company enough.
Thank you to James.

They were very quick to exchange a pair of trousers for me after I ordered the wrong size,very friendly company will get my business again

On the website upon completion of my order including payment they stated that I would receive a email within 2-4 working days containing confirmation that my item has been dispatched, after 7 days I contacted the seller with no response 4 days later. From the date of purchase to now has been 11 days with the only emails I have received are promotions of products, 16 days later and the only message I am receiving are for me to change the review or to contact customer service (as if that wasn't my first point of call)
So after over a month of constant emailing the company makes more and more excuses and have tried passing the blame, do not use this company

All arrived in good order and tracked , and fitted well .

Excellent service, came quickly
Highly recommend

Ordered from this site as they had what I needed, and shipping times were good for when I needed it. Website says dispatched in 2-4 working days with 24hour tracked shipping. Well, I ordered last Friday, had an email on Wednesday that it has been dispatched. It is now Friday again, and Royal Mail are still saying they haven't received the shipment.

Absolutely appalling service, I ordered some combat shorts on 13th July medium and received small, which obviously didn't fit. I returned the item by Royal Mail 48 tracked which was delivered 29/7/24. I had to pay for the return and have had no contact from this company, I have emailed them several times without any reply, they have no contact phone number so I am at a loss what to do. I just want me shorts Medium, or a refund. I will never use this company again.

It took a while, but have resolved the issue and have been offered a refund including my return postage. I spoke to a very nice man who was very apologetic and explained the reasons for the delay. He also offered to send me my shorts at cost price when they are in stock.

Ordered some boots for work which I received in a timely manner as per stated when the order was placed , after a few weeks unfortunately they developed a fault, The problem was resolved very quickly by a few emails with pictures and replacement was sent out, all in all the matter was delt with very quickly and efficiently …. Excellent service all round , I will definitely consider this company when looking at any future purchases .

Absolutely terrible service. I ordered two pairs of trousers in June, received them in a wrong size. I requested a replacement and I was told to just try them on, they may fit just fine. I asked for a replacement anyway and was then ignored for another month. It was only after I stressed that I would not hesitate to write adequate reviews about my experience I was finally sent a return label. The order was returned on June 6th and I still haven't received a replacement nor a refund. Calling my bank tomorrow to get my money back!

I have just received the Viper Special Ops Shirt V-CAM and it's bloody brilliant.. Fits a treat and looks the part.. Many thanks to Michael for getting back to me when I asked about the eta for the shirt. 1st class service and I would highly recommend giving them a try..!!

I ordered a Bergen on 8th August hoping to receive it for a trip on 12th August. I e mailed and asked whether it would be received by 12th and whether they could move the delivery along as I was being notified it was not ready to be dispatched.
It didn’t arrive by 12th which I thought was fair enough but it hadn’t arrived by 18th when I returned. I e-mailed to ask where it was and advised I needed it for another yomp on 24th August but needed it a day or so before so I could make sure it didn’t cut in as I’d be carrying 50+lbs. It’s 22nd now and still nothing notifying me it’s been sent.
I’ve cancelled the order and won’t be using them again.

Great communication and customer service. Quality garment (Jack Pyke gilet), good attention to detail and well made. Cheers.

Ordered some Ukraine trident tee shirts to take to Ukraine as gifts with a tight time line.
Back alley didn’t disappoint and they arrived in time.
Quality tee shirts that are now being worn by our friends in Ukraine.

First time of using Back Alley army store, easy to order & got exactly what I wanted, I could track my parcel easy & it came on time well wrapped.
Will use them again with confidence.
Thanks Guys .

Highly recommend the Back Alley Army Store for any outdoor and camping gear. Recently purchased a bunch of stuff for my trip and the price was the cheapest arround. Delivered perfetly within 3 days. 5* rating for me.

Amazing service from the Back Alley Store. Received my Kombat boots in two days and the quality seems fantastic. Will certainly be purchasing more from this store in the future.

Deleted negative feedback as they have responded and offered a full refund and option to buy again once received and not willing to leave a bad review for that would recommend picking up emails quicker than after 24 hours to save negative reviews but thank you for responding and trying to help with my order hopefully the boots arrive