Back alley army store Reviews 

Fantastic service
Good quality products and requested delivery for my birthday and delivered on the day
Tracking details sent and delivered by Royal Mail
Personal attention better than you get in major stores
Sale prices I will check from time to time

There wasn't anything wrong with the item or service. My fault I ordered the wrong item. I did in fact want 1 pair (2 x) Pouches for a 45L MTP Daypack. Thanks for your assistance anyway.

Picked up some fantastic deals on some Highlander gear. All arrived promptly and saved £££ on the usual RRP. Thank you Back Alley for a great experience.

Amazing service from James who gave me correct size guides for my purchase of Kombat Tactical T-shirt. They fit just as expected and could not have asked for a more personal service (from an online store).

What can I say, absolutely brilliant customer service. Had and issue twice with some kit bought, they promptly sorted the issue with no hassle. I will definitely buy here again.

First class customer service when helping me exchange my boots which despite ordering multiple pairs were too large for me. Thank you Laura for organising the exchanges and free shipping back to me. I have no doubts I will be buying more from you in the future.

Really great store stocking everything you would need for outdoor adventures. I picked up some great items in the outlet section and all were with me within 48 hours. Will be back!

I was unsure about this website as no telephone contact no but had a few emails updates. Item delivered no problem via royal mail although not as fast as other delivery companies, excellent website. Ordered highlander boots, first class quality after I had to send back poor quality boots to the Highlander own website. Definitely recommend this company and a lot cheaper. 👍👍

Great choice of products, good pricing and prompt delivery

Amazing customer service! Urgently needed some equipment, and emailed to ask if they could possibly expedite delivery. They emailed back within minutes, and packaged and sent the item within 30 minutes, catching that afternoon's post. Arrived the next working day, in the nick of time!

A long term customer who has never had a bad experience with Back Alley Army Store. They always deliver quality products, on time and communication is great. I even had a pair of boots that were faulty replaced after 4 months and with no hassle or fuss. This will be my go to store for all my outdoor gear.

Fantastic experience at this shop. James was really helpful when selecting the correct Highlander Rucksack for my upcoming adventures. Delivered in 2 days.
Brilliant!

No trousers in parcel. Emailed & had a response but when I asked for the trousers to be sent out for my Veteran husband RM speed march I had no response. Will now request a refund as my husband needs some soon.

I don't write reviews often but this shop deserves one. I made the mistake of ordering the wrong colour Gilet for my wife's birthday. After she reluctantly accepted she didn't really like the colour I was in touch with customer services who within 3 days received my order back and sent me the correct colour. A very happy customer, a happy wife and even more so a husband in the good books. Thank you all, I will be back for more items.

Really great service from this store. Ordered on Monday and came by Wednesday. Great pricing and will certainly buy again. 5*

Michael, who I messaged bent over backwards to arrange a replacement of a heater product clearly faulty at manufacture point. I fully recommend this outfit and would highly recommend buying items from this online store with confidence.

Communication and response first class. I am a genuine customer and not a fake review.

I will and happily use store again...

Mark

have now received

Have now received my order , thankyou

Excellent service had a problem with the courier but these guys sorted it out and kept me informed.
Definitely 5*

Stay away from this place . I've sent over 30 emails there very miss leading Highlander boots never dispatched. But that day will be dispatched 2.4 days . Boots was never sent after 2weeks I asked for refund to witch they said could be 10 days . Since then I've ordered my boots from highlander Scotland . Paid on Fri was delivered sat morning with 24 hrs now that wotn8 call service . UVE BEEN WARNED VERY FRUSTRATING ... So I've had Ur reply . Ur telling bare face lies . But was never dispatched. Within 2. 4 days Wen I first emailed you it was day 5 . If you like I can add Ur emails replys for all to see . I really don't mind . It was 31 emails sent between us not 50 as you said . If these boots was dispatched you woudnt of refunded moneys till boots was returned . Normal procedure for everyone . After 14 days of frustrating emails . I finally asked for refunf . As enough was enough . Ur poor response times to emails botts was never dispatched . And I'm still waiting for my refund over 2 weeks now from start of sale . So I canceled order . I ordered same boots from highlander Scotland. On Friday and was delivered next workin day witch was Saturday. . If you like to add to this I will upload Ur emails . To trust pilot . For all to see thanks