Backdropsource United Kingdom Reviews 

394
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, noting their professional appearance, durability, and ease of assembly. Many people also highlight the excellent service, appreciating the helpful team and smooth ordering process. The company consistently delivers orders quickly, often exceeding expectations with fast turnaround times. However, some customers experienced delivery issues, such as items being returned or lost in transit, unexpected delays due to damaged parts, and unforeseen customs charges or lack of clarity on the order's origin.

What people talk about most

Product

Consumers find the product to be of high quality, with many praising the outstanding print quality, vibrant... See more

Quality

Users describe positive interactions with quality, consistently praising the high standard of products... See more

Service

Customers had positive experiences with service, often describing it as brilliant, excellent, and fantastic.... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction with the ordering process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We needed a banner at short notice but weren’t entirely sure what we wanted. The customer service was excellent—they worked with us through several proofs until we found the perfect design. We paid a... See more

Rated 5 out of 5 stars

Great Company to Work With. Easy to design backdrops with great tech support on quality of images needed for blowing up to 2mx2m. High quality printing and backdrop frame, with a really good c... See more

Rated 5 out of 5 stars

I feel to be very honest with my review after reading some of the others. At first I seemed a bit hesitant to order as I received a number of different emails with different names which put me off sli... See more

Rated 5 out of 5 stars

I had a really good experience ordering with Backdropsource UK. I requested a 2D mockup and was contacted within minutes requesting artwork so they could provide me with a mockup. Unlike other place... See more


Company details

  1. Prints and Signs Store
  2. Digital Printing Service
  3. Exhibition Planner
  4. Screen Printing Shop

Written by the company

Backdropsource is largest seller of Studio Backdrops in USA, UK & Australia. We manufacture pure cotton backdrops with premium quality made specifically for photography. Backdropsource supplies to most Exhibitors the Tension Media Walls, Curved Media Walls, Modular Exhibition Displays, Table Covers, Photobooths and many other customized printed products. We have been printing premium quality eco-friendly fabric at the most lowest price in USA, UK & Australia for around 10 years now. Backdropsource also deals in Business card printing, poster printing, flyers printing, sticker prints, and all Paper Printing products. We also offer FREE Designing OFFER as per your needs. Why choose us? Quality Guaranteed Products Fast Turnaround Guaranteed All Year Round Low Prices Price Match Promise We Guarantee to Match or Beat Any Like For Like Quotation In the unlikely situation that you find a more competitive price, just send through a copy of the quotation or a link to the website and we will either match it or beat it! Contact our team for the best rates customized for your needs.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

394 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(394)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good

Good, friendly service.
Professional product provided in a timely manner

January 25, 2024
Unprompted review
Rated 2 out of 5 stars

Disappointing customer service

I purchased a banner with backdropsource, and the banner arrived printed on the wrong material (I ordered cotton and it arrived on polyester). I got in touch with customer service and I had a really difficult time communicating with them - even though they admitted that the banner was printed on the wrong material around 30 emails were exchanged to arrange a refund, and I had to keep chasing the refund after it had been promised. After I had been promised a refund it took three weeks and multiple emails from myself asking about it to receive it. The people from customer service were generally unapologetic and disinterested and avoided answering some of my questions unless pushed. It was just a lot more hard work than it needed to be, and if I hadn't kept chasing the refund, I am sure it wouldn't have been paid. The banner itself was perfectly fine if it had been what I had ordered, customer service was responsive (i.e. they did keep replying to my many emails and in reasonable time), and I did eventually get the refund (which is why I didn't go for one star) but I wouldn't order from them again and I would not recommend them.

March 20, 2024
Unprompted review
Rated 5 out of 5 stars

Updated my Fabric Backdrop

I ordered a new fabric with updated messaging for my existing backdrop frame. Great product exactly as described, fitted perfectly and delivered promptly.
Print quality is excellent, and service is great with the team getting in touch immediately with a proof image.

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Would recommend

Would recommend
Great quality and communication throughout, went with the stretch backdrop and its very easy to set up and the print quality was high 👌

August 31, 2023
Unprompted review
Rated 5 out of 5 stars

Replacement stand skin perfect!

After purchasing some modular signage from another supplier I found myself stuck with they no longer stocked the items or supported them. I found Backdropsource and they were able to provide the replacement fabrics for my stand with no fuss. It was a quick and easy online order, I was able to check my past artwork against their easy-to-use templates and could be assured of what I was ordering. In the end, it fit like a glove. Couldn't be more pleased.

August 18, 2023
Unprompted review
Rated 5 out of 5 stars

We had a family's event 'Breakfast in…

We had a family's event 'Breakfast in Bethlehem' in the run up up to Christmas. We used the Christmas stable backdrop to take photos of children and families wearing different nativity costumes and it was fantastic!

Backdropsource gave a fantastic product that arrived quickly with excellent communication and an easy to use website. Would definitely recommend.

November 15, 2023
Unprompted review
Rated 5 out of 5 stars

Great print quality, fast service.

We've bought a couple of tensioned table covers from BDS and they've always been a quick turnaround and top quality print, always very happy to send business their way.

March 30, 2023
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, always work towards a 100% flawless proof, if you make a mistake in your design, they will point it out and work with you to make it perfect!

January 3, 2024
Unprompted review
Rated 5 out of 5 stars

Top notch service

Backdrop source were really easy to deal with and the quality of the product was excellent.
Would not hesitate to order again.

March 11, 2024
Unprompted review
Rated 5 out of 5 stars

Great product, service and price!

Really great team who helped us work on the final product. We bought a band backdrop and the results were superb. The price is one of the best around for the service and quality you get. It’s just a shame it ships from the other side of the world! But in all honesty , I would definitely use them again!
🥁🥁🥁🥁🥁
( that’s 5 snare review from a drummer ! 😂)

February 14, 2024
Unprompted review
Rated 5 out of 5 stars

Good service

The reason was quite timely and they do review your artwork before printing, I was in able to get the right dimension of my artwork and was refunded my money immediately. So I will be going back to use there services.

March 14, 2023
Unprompted review
Rated 5 out of 5 stars

Great product and Great Value !

Great product and Great Value !
The backdrop was produced and delivered on time. At the event , it was really easy to assemble with very easy to follow instructions. The quality of the backdrop was excellent. Colors of our logo's and design were clear and crisp , everyone commented on it. Included was a bag which is really handy to store the backdrop and frame so we can re-use at future events.

The only thing we found unusual was the backdrop and frame were delivered separately.

Overall really happy with the product and how it turned out and will definitely be looking to purchase more for future events.

March 8, 2024
Unprompted review

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