Back in Action Reviews 5,183

I phoned the back shop in Bristol (now Back in Action) and they were very helpful, gave great advice. I went online and ordered a Variable kneeling chair which I had to order in the colour way I wanted. Great, clear website. As promised, I was phoned up to say they had it about 8 weeks from order. They arranged for DPD to deliver it. The only bad part of the experience was that I waited in for DPD. They said they were 6 minutes away so I waited at the front door. A few minutes later a DPD van drove past me. Later the driver sent me a message saying he was sorry he missed me with a picture of a hedge in front of a block of residential flats for the elderly in another road. He had a photo of my house which doesn't look anything like that.I phoned the Back in Action number and got Jeremy in Cookham. He was brilliant. Arranged to get a different DPD driver to deliver which went without problems. I was possibly grumpy as I wasn't too well that day and Jeremy was so kind and patient. Really excellent customer service. I would definitely order from them again. The kneeling chair is beautiful and really, really comfortable. Thank you.

Found perfect fit MBT shoes at first attempt. Young lady assistant pleasant, helpful, amusing.

Gave good advice on footwear I should buy. They also obtained stock of some sandals I wanted to try, from one of their other stores. So I was able to buy them without having to visit another store.

Recently I had the opportunity to hire a Back in Action Mobiliser for a four month trial of their a unique and sophisticated deep whole-body massage device, which offers a variety of graded programmes to accommodate different physiques and conditions. I have always been very active but now, in my early eighties, I am gradually loosing mobility, especially in my spine. However, after using the Mobiliser for half an hour, twice a day for four months, my posture has changed; I am noticeably more upright, more flexible and with considerably less back ache. My gait has also changed for the better. As a retired osteopath I feel it would be quite unfeasible for the vast majority of people to replicate the same amount, depth and consistency of massage through four months of manual treatment. In addition Back in Action includes in the package full access to their very helpful support system. From my own experience of it I am very happy to recommend any one with musculoskeletal problems to consider such a trial, subject of course to an informed assessment of their particular limitations , as the device is intended to deliver a very effective deep tissue massage.

The products we ordered were exactly as described on the website and were precisely what we wanted. The package arrived soon after the order was placed. The price was not the most competitive in the field, but the quality is excellent.

Prompt, with good support and advice over a wide product range.

Great quality for long standing shoes and also fast delivery along with great customer services

Staff in store was brilliant! He was very vigilant in answering all of my questions and offering me as many options that are designed for chronic low back & hip pain like mine. After physically trying a few products out, I found THE ONE. "VLUV" a yoga ball! Works for me. Instant relief that other Orthopedic padded cushions and a like have simply never hit! The material feels lovely and it was a very quick set up process at home. Payment & delivery was quick and simple. Would 100% buy again either for myself or a gift for another. I've had this item for about a week and not needed to re-pump it up yet which is great and it has made a huge difference to the hours I spend at the computer. 10/10 recommend!

Fast delivery, excellent quality product. Didn't have any interactions with customer service but impressed with ordering and delivery.

personable, knowledgeable, patient!

The staff at George Street are helpful snd well versed in the various products, making their advice about what might work best for you invaluable. They are also simply lov
ely people.

I am still using a chair and adjustable height desk I bought more than a decade ago. I also recommend trying out a newer product, the Mobiliser, which has been helping the stiffness and aches in my back due to ageing.

Very knowledgeable, helpful and friendly.

Amazing service and product quality

Had an issue with my MBT's.
Called a UK number got someone who could understand me and I could understand them.

Dealt with my problem and I had new shoes in days. Thus pair haven't been a problem

BIA are always helpful and efficient. I have used them for many years and will continue to reccommend them at an time.

Really helpful staff. Great advice and good quality products that have addressed MSK issues. Highly recommend

My experience with this was made easier because the staff this time, as with previous times were very helpful, I have purchased from this company over the years MBT footwear and have always been very happy with the product I will purchase from them again
Many thanks
Susan Gadd

Helpful staff, reliable delivery, excellent product.

Sianna listened and contacted the supplier & manufacturer to ensure that the neck pillow's contents were safe from allergens.
She kept me posted, and communicated well. Brilliant!

Excellent customer service, including a phone call after placing the order to ensure that I understood the chair properties. Prompt delivery too.