New sofa needed with higher seats and comfortable recliner facilities. Great advice from the staff at Back in Action’s Bristol store. No rush, good explanation of the Stressless products. Ordering str... See more
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Review summary
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Visited London store 31 May & very helpful and courteous adviser assisted/advised me. I wanted to try out the varier (a HAG Capisco I'd bought from a different company wasn't suitable for my desk & ca... See more
Company replied
Siánna helped me choose a sitting room chair to ease fibromyalgia chronic pain. Her support and professional advice was excellent. I have known Siánna for 3 years, and find her sales and managerial... See more
The staff at George Street are helpful snd well versed in the various products, making their advice about what might work best for you invaluable. They are also simply lov ely people. I am stil... See more
Company details
- Furniture Store
- Bed Shop
- Children's Furniture Store
- Mattress Store
- Office Furniture Store
- Office Supply Wholesaler
About Back in Action
Written by the company
Founded 35 years ago to beat back pain, Back In Action has grown to incorporate high design furniture the keeps you healthy and your home or office looking great.
Exceptional Showrooms and a lovely Web Site with Beautiful and Functional Solutions.
Bristol | Maidenhead / Cookham
Exceptional Showrooms and a lovely Web Site with Beautiful and Functional Solutions.
Bristol | Maidenhead / Cookham
2 Beautiful Stores and On-Line
Written by the company
- Never Beaten on Quality, Price or Service
- We love helping customers and enhancing their homes and their lives. ~~~~~~~~~~ Please do ask us for advice. Our skilled staff are motivated by service not commission. ~~~~~~~~~~~~~~~~~~ We've also done the hard work for you, by selecting only the very best products.~~~~~~~~~~~~~~~~~~~~~~~~ If we don't absolutely love it - we don't sell it.-------- Seen A Better Price? It's rare but No problem. You can have our exceptional advice and service - and still get the best price.~~~~~~~~~~~~ ~~~~ You can even request a price match up to 7 days after purchase!
- Check Out Our Star Products
- Our unique Mobiliser System is famous for Beating Back Pain. Available to rent for 4 or more weeks of home treatment for your whole family. Try it free when you visit our stores. ~~~~~~~~~~~~~~~~~~~~~~~~ The Mobiliser is the fold flat, transportable System chosen by the UK Military and Medics to Tackle Back Pain Fast with Less Painkillers...…..Used by tens of thousands of users to stay flexible and tackle issues as extreme as slipped disc.~~~~~~~~~~~~~~~~~~~~~~~~~~ Our Homeworking products are the most beautiful and Healthy available.~~~~~~~~~~~~ Plus Stressless Recliners and Sofa and Mattresses.~~~~~~~~~~~~~~~~~~~~~ We look forward to meeting you in stores or on-lime
FREE Next Working Day Delivery
On Many Items
Mainland UK, in stock items only,
Order before midday to qualify.
Contact info
See website for closest location, United Kingdom
- 0207 935 9120
- customerservice@backinaction.co.uk
- www.backinaction.co.uk
4.9
Excellent
5K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
We purchased 2 Mayfair Stressless chairs which we customised to our needs. Lliana was extremely knowledgable & helpful in this process. We did experience an issue on delivery but Back in action were extremely helpful in getting this resolved. The chairs are extremely comfortable & stylish.
July 8, 2025
Unprompted review
Reply from Back in Action
Thank you for your 5 star review - Iliana will be delighted with your comments. The Stressless Mayfairs are fabulous chairs and as well as looking good (its a great design) will reward you for many years. Enjoy your chairs!
3 seater recliner sofa
We purchased a 3 seater recliner from Back In Action in 2020. The service we had at the time was brilliant, the staff is very knowledgeable and answered all of our questions. Ordering was simple and our sofa was delivered a bit earlier than expected. We recently had an issue with one of the recliner mechanisms and reached out to Back In Action to see if they could help us with the warranty. The moved very quickly to confirm the warranty would cover and connect us with a technician to do the repair. Throughout, the team at Back In Action have been incredibly responsive, friendly and helpful. I will absolutely buy from them again in future.
July 28, 2025
Unprompted review
Reply from Back in Action
Thank you for your 5 star review - as you have found, its really helpful when you make a serious investment that the company is still responsive years later! They are lovely sofas and will reward you for many more years. Our lovely staff will be delighted with your comments and that you appreciate their efforts. Continue to enjoy your sofa!
Fantastic little shop for Office/Back Equipment
Really happy I found this shop, as I have been experiencing a range of problems with my back. It has loads of different types of equipment to help you from everything office related like desks, chairs and an amazing sit/stand stool to things like specially designed trainers to support standing and walking.
I bought lots of things here and really appreciated Christiana's support and really helpful advice in getting everything I needed.
July 25, 2025
Reply from Back in Action
Thank you for taking the time to submit a review - Christiana in our London store is indeed a star and will be delighted with your comments. We are big fans of MBTs and the effect they can have on health and mobility - trying them on instore is especially helpful when you have knowledgeable staff and also enables you to see and try other products. We hope to see you again and meantime enjoy your shoes!
Reply from Back in Action
Thank you for taking the time to submit a review - Iliana in our Marlow store is a star and will be delighted with your comments. The Stressless range are great both from an aesthetic and quality point of view but more important is the comfort. Its a lovely chair and will repay your for many years. Enjoy and thanks again!
Reply from Back in Action
Thank you for your review Lynda - our staff work hard to provide a great service and will be delighted you found us great. Enjoy your shoes!
Product was amazing we didn't want to…
Product was amazing we didn't want to return it and customer service was great!
July 14, 2025
Reply from Back in Action
Thank you for your lovely 5 star review Beverley - the Mobiliser is indeed a great product - sometimes it can be difficult to explain the difference it can make especially to understandably cautious back pain sufferers - and, as you have found, hiring is a great way of experiencing its effects and asking questions. Enjoy the summer and thanks again!
Fantastic shop and staff
The staff in the shop spent lots of time helping me and let me try out lots of chairs (as well as giving helpful back care recommendations). When I called back later for some help with set-up they could not have been more helpful
June 11, 2025
Reply from Back in Action
Thank you for your 5 star review - As you found, one of the benefits of visiting one of our stores is getting to try out all the different options and ask questions of our knowledgeable staff. That they are also available by phone after for follow up questions is also something they take pride in. Our lovely staff work hard to find the right solution(s) and will be delighted with your positive comments. Thanks again and enjoy your chair!
HAG Capisco 8020 Office chair
Recently bought the HAG Capisco 8020 chair for working at at high desk. Advice from Iliana was great and I tried various options. A variable height desk was set up to mimic my home set up. I ended up also buying a variable desk as well that was on offer.
Really pleased! Delivery was quick too.
July 1, 2025
Reply from Back in Action
Thank you for your lovely review - Iliana is indeed a star and will be delighted with your comments. As you know we are somewhat fanatical about staying mobile and active; the Capisco is a brilliant choice for a working chair and, with an adjustable desk, a perfect fit (plus an exciting design). Thanks again for taking the time to submit a review and enjoy your desk/chair set up!
Terrific product and knowledgable staff…
Terrific product and knowledgable staff made this a 5 star experience
June 30, 2025
Reply from Back in Action
Thank you for your review Julianne - our lovely staff work hard to find the right solution(s) and will be delighted with your comments. The Capisco is a super choice and, as well as being an exciting design, will reward you for many years. Enjoy your chair!
looks can be deceiving
made to look and feel rather more lux than it had any right to be. back and neck pain worst than ever. also shoddy materials and work.
looks the stuff, but misses by a mile.
and dreadfully over priced.
June 12, 2025
Unprompted review
Excellent company I have bought several…
Excellent company I have bought several pairs of trainers and sandles on ever sent one pair back as I ordered wrong size returning them was very simple. Customer service and delivery is excellent.
May 28, 2025
Reply from Back in Action
Thank you for your review Tracey - we are big fans of MBTs ( I wear the trainers and have a pair of the Malia sandals too) - they encourage wearers to stay active which we all need to do more of! Our lovely staff work hard to provide a great service and will really appreciate your comments. Thanks again!
Reply from Back in Action
Thank you for your review Svetlana - our lovely staff really appreciate when people take the time to submit positive comments - thank you and enjoy your shoes!
In addition to viewing a great range of…
In addition to viewing a great range of products and trying the Mobiliser the customer service at the Marlow store was friendly and superb.
June 12, 2025
Reply from Back in Action
thank you for your review Robert - Marlow is a lovely store in a lovely town and Iliana who manages it will really appreciate your comments. We look forward to your next visit!
The Mobiliser is a game changer .
The Mobiliser is a game changer .
I rented one during covid and i found it so fantastic I bought one ,
I use it everyday , it gets me out of pain , it helps me sleep , it helps relax tense back muscles ...it really is an amazing piece of kit , I have mine o the massage table as I cant get to the floor ...so easy to get on and off , I honestly dont know what I would do without it . Thankyou so much for developing this machine .
June 19, 2024
Unprompted review
Reply from Back in Action
Thank you for your lovely 5 star review Jane - the Mobiliser is indeed a great product - sometimes it can be difficult to explain the difference it can make especially to understandably cautious back pain sufferers - and, as you have found, hiring is a great way of experiencing its effects and asking questions. Great to hear you have it ideally organised such that using it on the massage table makes daily use so easy! Enjoy the summer and thanks again!
Helpful staff; great products
We've bought a lot of products from Back in Action over the past few years. All are great quality. The staff have always been extremely helpful, friendly, interested and patient, both before and after the products have arrived. The Back in Action Mobiliser is great for relieving tension and encouraging movement; and the Dorsoo bed has helped tremendously, after many tries at other types of bed and mattress - such that I no longer wake up stiff and in pain. We also love our Stressless chairs, and appreciated BIA's expert advice on the best type for taller people - otherwise we might well have bought unwisely. I also have a lovely adjustable-height desk from BIA. The only bone to pick is that I've found it very challenging to find the right office chair, and BIA's 'active sitting' simply doesn't suit me, making me much more tense. I'm unsure why this is, but I've had to take their advice on this with a pinch of salt. That said, I appreciate having an office chair (the RH Logic) that gives me lots of options and avoids me getting stuck in one position all day.
May 1, 2025
Unprompted review
Reply from Back in Action
Thank you for your lovely review Catherine - as you are know our mission is to encourage people to be active and you really are a fantastic advertisement for our products and finding the right solution(s) - Thanks again for taking the time to submit a review - our lovely staff will really appreciate your comments!
Excellent service
Stephen advised me over the phone about which pillow would be most suitable. I was unable to try one in a shop. The order arrived quickly and was exactly what I needed. Highly recommend. Their service.
June 4, 2025
Unprompted review
Reply from Back in Action
Thank you for your review - Stephen is one of our stars and will have given you excellent advice - he will also be delighted with your comments and that your are happy with your order. Thanks again and enjoy your pillow!
Excellent service
Visited London store 31 May & very helpful and courteous adviser assisted/advised me. I wanted to try out the varier (a HAG Capisco I'd bought from a different company wasn't suitable for my desk & caused back pain). I didn't buy a Varier from the shop that day but bought one online later. Its proved perfect! Customers services are so good in BackinAction shop & online - no pressure and really listen. Varier is a truly great chair. Highly recommend.
May 31, 2025
Reply from Back in Action
Thank you for your lovely review - the Variable is a great design and the most successful 'Balans' chair - as well as being exciting to look at (my opinion) it will reward you for many years. Our staff will be delighted that you have found the right solution and are happy with the advice they gave. Enjoy your chair!
Could not have been more helpful.
I bought a chair from their Marlow branch more than 20 years ago that now needed repair. When I enquired, I received a prompt call from their Amersham branch with advice. Once the chair had been repaired they delivered it to my home the next day. I don't see how they could have been any more helpful.
June 5, 2025
Unprompted review
Reply from Back in Action
Thank you for taking the time to submit a review Michael - as one of our founding clients (nearly 30 years ago!) we really appreciate hearing from you and in such a lovely way - I'm so glad we were able to help - enjoy your repaired chair!
Great products. Will recommending
Great products .. I have used the pillows from back in action for over 10 years.
The service was excellent too
June 4, 2025
Reply from Back in Action
Thank you for your review - our lovely staff really appreciate it when people take the time to submit positive comments especially, as in your case, they are long standing customers! Thanks again and enjoy your new pillow!
Friendly and professional
Friendly, informative, listened to my symptoms and gave helpful advice. No sales push. Spent over a hour in the shop so wasn't rushed.
May 22, 2025
Reply from Back in Action
Thank you for your review - our lovely staff really appreciate it when people take the time to submit positive comments - they are not on commission and therefore can take the time to find the right solution(s) - we look forward to your next visit!
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