New sofa needed with higher seats and comfortable recliner facilities. Great advice from the staff at Back in Action’s Bristol store. No rush, good explanation of the Stressless products. Ordering str... See more
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Review summary
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Visited London store 31 May & very helpful and courteous adviser assisted/advised me. I wanted to try out the varier (a HAG Capisco I'd bought from a different company wasn't suitable for my desk & ca... See more
Company replied
Siánna helped me choose a sitting room chair to ease fibromyalgia chronic pain. Her support and professional advice was excellent. I have known Siánna for 3 years, and find her sales and managerial... See more
The staff at George Street are helpful snd well versed in the various products, making their advice about what might work best for you invaluable. They are also simply lov ely people. I am stil... See more
Company details
- Furniture Store
- Bed Shop
- Children's Furniture Store
- Mattress Store
- Office Furniture Store
- Office Supply Wholesaler
About Back in Action
Written by the company
Founded 35 years ago to beat back pain, Back In Action has grown to incorporate high design furniture the keeps you healthy and your home or office looking great.
Exceptional Showrooms and a lovely Web Site with Beautiful and Functional Solutions.
Bristol | Maidenhead / Cookham
Exceptional Showrooms and a lovely Web Site with Beautiful and Functional Solutions.
Bristol | Maidenhead / Cookham
2 Beautiful Stores and On-Line
Written by the company
- Never Beaten on Quality, Price or Service
- We love helping customers and enhancing their homes and their lives. ~~~~~~~~~~ Please do ask us for advice. Our skilled staff are motivated by service not commission. ~~~~~~~~~~~~~~~~~~ We've also done the hard work for you, by selecting only the very best products.~~~~~~~~~~~~~~~~~~~~~~~~ If we don't absolutely love it - we don't sell it.-------- Seen A Better Price? It's rare but No problem. You can have our exceptional advice and service - and still get the best price.~~~~~~~~~~~~ ~~~~ You can even request a price match up to 7 days after purchase!
- Check Out Our Star Products
- Our unique Mobiliser System is famous for Beating Back Pain. Available to rent for 4 or more weeks of home treatment for your whole family. Try it free when you visit our stores. ~~~~~~~~~~~~~~~~~~~~~~~~ The Mobiliser is the fold flat, transportable System chosen by the UK Military and Medics to Tackle Back Pain Fast with Less Painkillers...…..Used by tens of thousands of users to stay flexible and tackle issues as extreme as slipped disc.~~~~~~~~~~~~~~~~~~~~~~~~~~ Our Homeworking products are the most beautiful and Healthy available.~~~~~~~~~~~~ Plus Stressless Recliners and Sofa and Mattresses.~~~~~~~~~~~~~~~~~~~~~ We look forward to meeting you in stores or on-lime
FREE Next Working Day Delivery
On Many Items
Mainland UK, in stock items only,
Order before midday to qualify.
Contact info
See website for closest location, United Kingdom
- 0207 935 9120
- customerservice@backinaction.co.uk
- www.backinaction.co.uk
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have bought products from Back in…
I have bought products from Back in Action before really being looked after.
This time was no different. I was well looked after and bought another pair of MBT shoes.
Thank you.
June 2, 2025
Reply from Back in Action
Thank you for your review Pamela - as you know we are big fans of MBTs and the positive effects they have on encouraging activity - our lovely Amersham staff will be delighted that you felt cared for and we look forward to your next visit - meanwhile, enjoy your shoes!
Excellent friendly service
Excellent friendly service. Received the delivery of the Mobiliser bench the day after placing the order. I’ve had the actual Mobiliser for over 15 years and it’s still going strong without a glitch. A great business with friendly people who know what they’re on about.
May 27, 2025
Reply from Back in Action
Thank you for your review Trevor - as you have found, the Mobiliser is a fantastic product and exceptionally reliable - the addition of the table makes using the Mobiliser so much easier and makes an ideal combination. Our lovely staff work hard to provide a great service and will be delighted to read your comments and that you took the time to write of your experience. Thanks again and enjoy the summer!
A superb sales team…
From the first contact with the delightful Christiana to the incredible help & attention we received from the incomparable Carlos for whom nothing was too much trouble, my husband & I experienced a rare enjoyable & more importantly, successful shopping expedition.
We are impressed & grateful.
May 10, 2025
Reply from Back in Action
Thank you for taking the time to submit a review Serena - our fantastic London store staff work hard to find the right products for people and will be delighted that your found the experience enjoyable. Thanks again and enjoy your shoes!
Expertise and outstanding service
I can thoroughly recommend Back in Action, and particularly the service offered by Fiona. I procure office chairs for staff with various requirements, and the feedback I receive about the consultations and products purchased is excellent. The right chair can be absolutely transformative for staff and I know I can rely on Fiona's expertise.
May 23, 2025
Unprompted review
Reply from Back in Action
Thank you for your review Rosie - Fiona is indeed a star and one of our most experienced advisors - she is great at finding the right solution for individuals with wildly different needs and will be delighted with your comments. We look forward to serving you again!
MBT shoes
Excellent service again from Back in Action. Third time using them to buy MBT shoes, great service, good choice and despatched on day of order. Highly recommended
May 28, 2025
Reply from Back in Action
Thank you for your review - our lovely staff really appreciate when people take the time to submit positive comments - thank you and enjoy your shoes!
Thank you to the Back In Action team
Thank you to the Back In Action team. I called for advice on a home office chair that could help me stay comfortable for long periods with a bad back. My Hag chair arrived the day after and I am delighted with it. I've used Back in Action over the years and I would recommend them to anyone.
May 21, 2025
Reply from Back in Action
Thank you for taking the time to submit your lovely review - our staff work hard to find the right solution and really appreciate positive feedback that they are doing a great job (we tell them all the time but it means a lot more when it comes from a happy customer) - enjoy your chair!
Delivery arrived on time and product…
Delivery arrived on time and product was exactly what was expected.
May 27, 2025
Reply from Back in Action
Thank you for taking the time to submit a review David - our staff work hard to provide a good service and really appreciate 5* reviews - enjoy your shoes!
Fantastic Customer Care
I can’t thank Mark 1 & 2 enough for their kind and polite customer service in my continued excellent experience of the shop in Amersham! Thank you so much for the maintenance of my MOLL desk! It’s back to its original excellent condition!
May 22, 2025
Unprompted review
Reply from Back in Action
Thank you for your review Sophie - Mark in our Customer Service is indeed a star and will really appreciate being name checked - the Moll desk is a super product and great that you now have it as good as new! thanks again
Comfortable sandals
Quick delivery, I have arthritis and find these sandals very comfortable to walk in.
May 15, 2025
Reply from Back in Action
Thank you for your review - we are big fans of MBTs and the effects they have on encouraging being active - sounds like you have discovered this - happy, (and comfortable), walking!
I made a mistake to order 2x ,but they…
I made a mistake to order 2x ,but they call me quickly before i call ,and ask me about it.
very helpfull and quick service
highly recomended for every one
May 20, 2025
Reply from Back in Action
Thank you for your review Julian - it can be an easy mistake to make - so glad that it was discovered and quickly fixed - enjoy your shoes!
Reply from Back in Action
Thank you for your review - our lovely staff really appreciate when people take the time to submit positive comments - thank you and enjoy your shoes!
Extremely helpful
Extremely helpful, great staff, and a fantastic product. Storefront has everything you'd need to pick out the right chair, plus have some fun in the really funky ones.
May 9, 2025
Reply from Back in Action
Thank you for your lovely review David - our staff work hard to find the right solution amongst a huge range of options and will be delighted with your comments - you are correct that we have some really interesting designs and we encourage everyone to try them (you never can tell). Enjoy your chair!
Fantastic and genuinely caring company
I cannot recommend Back in action highly enough. The staff truly seem to care about helping people who struggle through back pain and it never feels like it is about money.
I use their mobiliser product and it is helping greatly in relieving years of pain and stiffness. The diary you keep while using the product has also been very helpful and I have had answers to any questions replied to within hours. If you have long term back pain pop in to the store as the staff are very knowledgeable.
April 1, 2025
Unprompted review
Reply from Back in Action
Thank you for your lovely 5 star review Steve - the Mobiliser is indeed a great product - sometimes it can be difficult to explain the difference it can make especially to understandably cautious back pain sufferers - and, as you point out, using it in one of our stores with knowledgeable staff in attendance is a great way of experiencing its effects and asking questions. Thank you for your comments regarding our great staff they will be delighted.
Very friendly and knowledgable about their products
Very friendly , helpful and most importantly they are very knowledgable about their products.
April 23, 2025
Reply from Back in Action
Thank you for your review Maggie - we are big fans of MBTs and the effects they have on maintaining an active and mobile life - our staff will be delighted with your positive comments - thanks again and enjoy the sun!
Great and friendly advice
Great and friendly advice - sitting far more comfortably now! Thanks
April 21, 2025
Reply from Back in Action
Thank you for your lovely review - our staff work hard to find the right solutions and enable good use in everyday life - they will be delighted that you are finding the Capisco helpful - its a great choice (as well as being an exciting design) - enjoy your chair!
Excellent personal service
Excellent personal service, delivery as promised, superb quality product.
April 21, 2025
Reply from Back in Action
Thank you for your review Lynette - our staff work hard to be helpful and to find the right solutions - Varier chairs are exciting designs and a great choice. Enjoy your chair!
Reply from Back in Action
Thank you for taking the time to submit a review - we are big fans of MBTs and really appreciate our regular customers. Enjoy your shoes!
Smooth experience from start to finish
Smooth experience from start to finish. We bought a bed, a mobiliser and two chairs. Good quality product, easy to assemble and prompt delivery.
April 9, 2025
Unprompted review
Reply from Back in Action
Thank you for your lovely review - our staff work hard to provide a great service and are always delighted when customers take the time to submit positive feedback. Thank you for being such a good customer, in the current climate, we really appreciate it!
The Table arrived and well packed
The Table arrived and well packed, and supplied in its own zipped bag. The table was very strong and sturdy and good value for money.
April 16, 2025
Reply from Back in Action
Thank you for taking the time to submit a review - we have worked hard to find a sturdy table at a good price - great that it arrived and that you found it to be well packed. Thanks again and enjoy using it!
High quality goods competitively…
High quality goods competitively priced.
Very helpful customer service.
Swift delivery.
April 14, 2025
Reply from Back in Action
Thank you for your review -our staff work hard to provide a great service and will be delighted that you found them helpful. The Capisco is a great design and a fantastic choice. Enjoy your chair!
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