New sofa needed with higher seats and comfortable recliner facilities. Great advice from the staff at Back in Action’s Bristol store. No rush, good explanation of the Stressless products. Ordering str... See more
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Review summary
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Visited London store 31 May & very helpful and courteous adviser assisted/advised me. I wanted to try out the varier (a HAG Capisco I'd bought from a different company wasn't suitable for my desk & ca... See more
Company replied
Siánna helped me choose a sitting room chair to ease fibromyalgia chronic pain. Her support and professional advice was excellent. I have known Siánna for 3 years, and find her sales and managerial... See more
The staff at George Street are helpful snd well versed in the various products, making their advice about what might work best for you invaluable. They are also simply lov ely people. I am stil... See more
Company details
- Furniture Store
- Bed Shop
- Children's Furniture Store
- Mattress Store
- Office Furniture Store
- Office Supply Wholesaler
About Back in Action
Written by the company
Founded 35 years ago to beat back pain, Back In Action has grown to incorporate high design furniture the keeps you healthy and your home or office looking great.
Exceptional Showrooms and a lovely Web Site with Beautiful and Functional Solutions.
Bristol | Maidenhead / Cookham
Exceptional Showrooms and a lovely Web Site with Beautiful and Functional Solutions.
Bristol | Maidenhead / Cookham
2 Beautiful Stores and On-Line
Written by the company
- Never Beaten on Quality, Price or Service
- We love helping customers and enhancing their homes and their lives. ~~~~~~~~~~ Please do ask us for advice. Our skilled staff are motivated by service not commission. ~~~~~~~~~~~~~~~~~~ We've also done the hard work for you, by selecting only the very best products.~~~~~~~~~~~~~~~~~~~~~~~~ If we don't absolutely love it - we don't sell it.-------- Seen A Better Price? It's rare but No problem. You can have our exceptional advice and service - and still get the best price.~~~~~~~~~~~~ ~~~~ You can even request a price match up to 7 days after purchase!
- Check Out Our Star Products
- Our unique Mobiliser System is famous for Beating Back Pain. Available to rent for 4 or more weeks of home treatment for your whole family. Try it free when you visit our stores. ~~~~~~~~~~~~~~~~~~~~~~~~ The Mobiliser is the fold flat, transportable System chosen by the UK Military and Medics to Tackle Back Pain Fast with Less Painkillers...…..Used by tens of thousands of users to stay flexible and tackle issues as extreme as slipped disc.~~~~~~~~~~~~~~~~~~~~~~~~~~ Our Homeworking products are the most beautiful and Healthy available.~~~~~~~~~~~~ Plus Stressless Recliners and Sofa and Mattresses.~~~~~~~~~~~~~~~~~~~~~ We look forward to meeting you in stores or on-lime
FREE Next Working Day Delivery
On Many Items
Mainland UK, in stock items only,
Order before midday to qualify.
Contact info
See website for closest location, United Kingdom
- 0207 935 9120
- customerservice@backinaction.co.uk
- www.backinaction.co.uk
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kneeling stool with back arrived the…
Kneeling stool with back arrived the next day from order. Item needed to be constructed at home. All bits were within the box and it was not hard to construct.
December 15, 2024
Reply from Back in Action
Thank you for your review Charlotte - the Variable Plus is a fantastic choice and will serve you well for many years - have a great 2025!
Careful attention from 3 staff members…
Careful attention from 3 staff members at the Bristol store. We only went in for a pair of shoes but ended with shoes and a chair!
December 4, 2024
Reply from Back in Action
Thank you for your review Ian - the Bristol team are all stars and will be delighted that you found them to be knowledgeable and helpful. It really is worth visiting a store if you can as the choice and fit can be so individual (and not just because you bought more!) - thanks again for visiting and enjoy your shoes!
Friendly and efficient experience
Really easy to order online and then excellent contact via email checking everything was correct and giving information about delivery.A friendly service.
My chair arrived quickly and was easy to assemble in my own.
December 2, 2024
Reply from Back in Action
Thank you for taking the time to submit a review Gabrielle - we are always happy to receive feedback on our customers experience so that you found us to be friendly and had no problem with assembly is great. The Variable is a design classic and will reward you for many years. Seasons Greetings to you and to a great 2025!
Great service
Great Black Friday discounts, reliable delivery and helpful customer service on the phone. Thanks!
December 2, 2024
Reply from Back in Action
Thank you for your review Lucy - we are always grateful for feedback on how we are doing and always great when its positive - the Variable is a THE classic kneeling chair and we have been selling them for over 35 years - they have been truly tested and will reward you for many years! Thanks again
Great products and customer service
The team provided really great customer service in helping me find the best chair for me, including letting me come a try a couple for an extended period of time in the store. Very patient as I chose a colour as well. Would absolutely recommend to anyone looking to upgrade their office seating set up/experiencing back pain.
November 26, 2024
Reply from Back in Action
Thank you for your lovely review - our staff work hard to provide a great service and will be delighted to read your comments. Incidentally the Actulum is a fantastic choice and should reward you for many years - enjoy your chair!
Reply from Back in Action
Thank you for taking the time to submit a review Tom - our staff work hard to find the right solution and will be delighted to be name checked - the Capisco is a fantastic choice (especially in razzle dazzle) and will reward you for many years - enjoy your chair!
Trust the mobiliser
2 years ago , I was a total wreck , I have been suffering for few years with back problems, I was on my wit end when I came across - Back in action - in Amersham. Did some research and was prepared to have a go at the mobiliser . I bought one in December 2022 - gosh , it was murder , so painful,I was screaming, gritting my teeth but I soldiered on using the program ‘whole’ so that the mobiliser was screening and putting in order the whole body not the lower back only !
2 years on , I have got my life back , no pain no inflammation. I can’t thank enough the mobiliser .
The mobiliser is a brilliant piece of machinery , a brilliant invention. Many thanks
November 20, 2024
Unprompted review
Reply from Back in Action
Thank you for taking the time to submit your lovely review - the Mobiliser really is a game changer for many people and we are delighted to hear that you are also finding the benefits after taking the plunge and buying one and then persisting through the initial discomfort. Our staff work hard and really appreciate receiving positive reviews so thanks again, and may you continue to feel the benefits for many years to come!
Really good products and very…
Really good products and very knowledgeable staff.
Ive spent a lot of money with BIA- but have very good value for my cash! It's made a huge difference.
November 12, 2024
Reply from Back in Action
Thank you for taking the time to submit a review - our staff work hard to provide a great service and really do appreciate positive feedback such as yours. Its great to hear that your purchases have made a difference to your life which is exactly what Backinaction are about! Thanks again!
Got my office chair here recently
Got my office chair here recently, the quality is amazing.
November 6, 2024
Unprompted review
Reply from Back in Action
Thank you for your 5 star review Dorothy - our staff spend a great deal of time helping people to choose the right chair and use their knowledge to show how to use the chairs correctly. Your office chair should benefit you for many years!
Fantastic service by great in-store…
Fantastic service by great in-store specialists! Every experience I have had at Back in Action has been truly enjoyable and educational (starting with my first encounter with Abby). Most recently, I had the pleasure of being looked after by Kuvesh, who was extremely helpful and knowledgeable, patiently guiding me through the options and helping me find the perfect solution for my needs. He took the time to explain all the features in detail and helped me find the right chair. Highly recommend Back in Action to anyone looking for expert advice and attentive service!
October 18, 2024
Unprompted review
Reply from Back in Action
Thank you for your lovely review - Kuvesh is indeed a star and will be delighted with your comments - we always encourage store visits where possible as there is a huge value in trying different options as you have found. Enjoy your chair and continue to recommend us!
Excellent customer service
Excellent customer service and communication. We are really happy with the quality and comfort of the chair we bought for our daughter.
November 3, 2024
Reply from Back in Action
Thank you for taking the time to submit a review. The Tripp Trapp is a fantastic design and is a great gift that your daughter will benefit from for many years. (My two are now adults and still love their chairs.)
Reply from Back in Action
Thank you for your 5 star review - our staff work hard to provide a great service and really appreciate positive feedback (particularly on whether instructions are helpful or not) - the VariablePlus is a great design and will reward you for many years - so thank you and enjoy your chair!
Can't recommend enough. Excellent service and products.
Great service and great product line. Really useful to be able to actually see and feel the products. The reason why these products are more expensive than standard office equipment etc becomes very obvious once you use them in person. Saved my back!
June 25, 2024
Reply from Back in Action
Thank you for your review - not everyone is able to visit one of our lovely stores but our staff work hard to provide a great service whether in person or on the phone - but it is true that being able to physically touch and use products is a massive help in making the right choice and particularly to feel the quality. Thanks again for taking the time to submit a review our staff really appreciate it!
Great service and advice from Back in Action
I found Back in Action really helpful when I sought advice about the chair I'd chosen. I also really like the information that has come with the chair as it gives advice about how to adjust to sitting in a chair that strengthens the core! I am now looking forward to using the chair and improving my sitting posture!! The chair also looks fantastic.
November 3, 2024
Reply from Back in Action
Thank you for your review Sarah - our lovely staff work hard to provide customers with the right product but more importantly the advice to go with it - the Actulum is a great design (one of our favourites) and will help you improve your use for many years - enjoy!
Excellent service
Excellent service - the adviser in the store was very knowledgeable and patient helping me to decide which chair would best suit my needs.
October 16, 2024
Reply from Back in Action
Thank you for your review - it really is worth visiting a store to try out chairs as they all have their own 'fan club' and different styles can suit different needs. Our staff love helping people to find the perfect fit and really appreciate positive reviews. The Variable is a great choice and will repay you for many years.
Excellent after sales service
I bought a Hag office chair last year from Back in Action and gave a five star review. It was an excellent experience.
Amazingly, although I should not have been surprised, the after sales service was even better. I called about a minor problem (a squeak) and within a week I had a visit from two charming men, Mark and Mark, who fitted a spare part and resolved the problem. It was an absolute pleasure.
October 25, 2024
Unprompted review
Reply from Back in Action
Thank you for taking the time to submit a review - the Marks will be delighted with your feedback - continue to enjoy your silent chair!
Very helpful, whether on the phone or in person
Knowledgeable and very pleasant staff. I ordered something online which wasn't right for me and they accommodated a replacement.
October 15, 2024
Reply from Back in Action
Thank you for your review Joan - we know how it feels to order something which turns out to be wrong for us - our lovely staff work hard to make sure it doesn't happen to our customers - enjoy your shoes!
Delivery time so fast!
Can thoroughly recommend this retailer - from my phone enquiry about true colours of Backfriend (online the burgundy looks orange but is not..) to the very fast delivery time - almost within 24 hours of ordering.
October 24, 2024
Reply from Back in Action
Thank you for your review Lynda - the Backfriend is a very useful product which we have successfully sold for many years - I am glad we were able to help you understand the colour - it can be really frustrating and disappointing when what arrives is not what you ordered! Enjoy your Backfriend :)
Exceptional customer service in Marlow
Illy who served me was exceptional, very knowledgable about the features of the different kneeling chairs, and most patient. We were in the Back in Action shop in Marlow for about 2 hours and ended up with a chair which will suit me perfectly. The whole experience was most enjoyable.
October 16, 2024
Reply from Back in Action
Thank you for your lovely review Caroline - Illiana is indeed a star and will really appreciate your positive comments and that you enjoyed your visit to our Marlow store. The Variable is a brilliant design with fantastic benefits to movement and wellbeing (and looks particularly good in Dinamica) - enjoy your chair!
Always use back in action mbt shoes...
Always use back in action mbt shoes...
This is the only store I trusted having original mbt shoes...
My shoes stayed for couple of years
Thanksxx
October 16, 2024
Reply from Back in Action
Thank you for taking the time to submit a review Leslie - we are big fans of MBTs and their beneficial effects - thank you for trusting us and we look forward to serving you with your next pair!
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