Back to Basics Reviews 559

TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Driver driving the truck YX22 WZZ on 20th December at 3.49pm was negligent, reckless and moronic. Their drivers clearly have no shame driving horrendously with the company logo so how can I have any f... See more

Rated 5 out of 5 stars

First purchase on this site: natural mentholated Miswak powder. Well described on the site, arrived quickly and without shipping costs (very appreciable). Until now (a week) I like it, leaves a nice s... See more

Rated 2 out of 5 stars

I’m disappointed to be submitting this review. Last time I ordered from this company their lovely high quality product arrived in good time and I was delighted. This time DPD is holding my parcel in... See more

Company replied

Rated 5 out of 5 stars

Excellent products and impeccable service! I ordered the discovery gift box as a birthday present. Special thanks for the super fast delivery! We had the birthday on Friday and the parcel arrived on T... See more

Company details

  1. Cosmetics Store

Information provided by various external sources

It is in our manufacturing workshop located in Marseilles that we produce our natural and artisanal cosmetics.


Contact info

3.6

Average

TrustScore 3.5 out of 5

559 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing products

Thoroughly recommend.
The cream bar is wonderful, making the skin so soft.
The soap flakes make a great hand wash or shower gel. I used 50g which made up a large 500 ml pump bottle. I use this for face and body, it’s great!

I’ve been using shampoo bars for a year, the hair takes a few washes to get used to it. Persevere as it’s so worth it. This one is a little different as takes longer to lather up.
No more itching and longer in between washes too..

I am getting used to the toothpaste.

All their products are great for travelling.
They are of a very high quality, great for the skin, and environmentally friendly. It’s a win win situation.

Don’t hesitate to support this lovely little company.

November 28, 2019
Unprompted review
Rated 2 out of 5 stars

Late Delivery + Courier Problems and Toothpaste staining teeth

I received the package after more than 2 weeks. When the courier picked up my parcel and was ready to deliver it I noticed that the address that was provided to the courier was incorrect. Hence, the parcel was not delivered, I had to call twice (at my expense) to provide the correct address to the courier. In the meantime of course, I checked the address provided to Back to Basics and it was was indeed correct.

For now I've only used the shampoo, bar of soap, toothpaste and soap holder. Shampoo and bar of soap seem good for now (I usually need longer to give a proper feedback on a cosmetic product). The toothpaste is staining my teeth in a dark gray/brown color where I have tartar. It seems like I'm a smoker! Cleaning ability seems questionable as well, but like I mentioned earlier, I would need longer to test it.

November 28, 2019
Unprompted review
Rated 5 out of 5 stars

Great products!

I tried the shampoo bar and the toothpaste, which work perfectly well and smell really good. But I'm absolutely in love with the deodorant. Definitely the best I've tried so far. It's very soft to the skin and regulates perspiration wonderfully. Keep up the amazing work!

November 15, 2019
Unprompted review
Rated 5 out of 5 stars

First purchase on this site

First purchase on this site: natural mentholated Miswak powder. Well described on the site, arrived quickly and without shipping costs (very appreciable). Until now (a week) I like it, leaves a nice sense of clean without any particular flavors and without annoying foam in the mouth. The toothbrush seems cleaner than with the classic toothpaste!

November 11, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look