Bagcraft Reviews 

387
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and knowledgeable staff, who provide excellent customer service and helpful advice, making shopping enjoyable and successful. People are delighted with the top-quality products, noting their durability and stylish design, with many items lasting for years. The company is recognized for its customer focus, offering a wide selection and ensuring satisfaction with every purchase. Reviewers frequently highlight the personal service, quick assistance, and proactive communication regarding orders, which contribute to a seamless experience.

What people talk about most

Product

People report positive experiences with products, consistently praising their high quality and durability,... See more

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, expertise, and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high standard of products,... See more

Service

Consumers consistently report positive experiences with the service, highlighting its excellence and the... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was recommended to Bag craft by a family member and they didn’t disappoint. I called the store first to see if they had a certain make and model and they informed me that they could offer me a... See more

Rated 5 out of 5 stars

Helpful supplier of a quality bag. Phoned for assistance in purchasing a bag for my wife. Made the purchase during the call. Good price. Good quality. Excellent service. No charge for delivery -... See more

Rated 5 out of 5 stars

I wanted to replace a weekend bag with something durable and stylish. The gentleman who served me listened attentively as I explained what I wanted and then showed me a selection of alternatives. Th... See more

Rated 5 out of 5 stars

Gary at Bagcraft gave superb customer service taking the time to telephone me about my order . This is a long established family business which I recommend based on my experience.of buying a lovely le... See more


Company details

  1. Bags and Luggage Store
  2. Handbags Shop
  3. Leather Goods Store

Written by the company

49 Years of Trading, known for service, selection and selling quality products. Handbags, luggage, Travel accessories, umbrellas, gloves, wallets, purses and gifts for everyone of all ages. Visit our website at: Bagcraft UK Situated in Leigh-on-Sea, a coastal town on the Thames Estuary, situated under 1 hour from Tower Bridge by train. Leigh-on-sea. This is what Visit Essex says about Leigh; "Leigh-on-Sea is a town full of unique character and charm, neighbouring the well-known Southend-on-Sea. It is well worth a visit, with plenty of attractions and eateries to keep you entertained. With galleries and craft shops, a selection of pubs, excellent fish restaurants and the famous cockle sheds, this picturesque town is the perfect place for you to unwind and take in the fresh sea air. Don't forget to head down to Old Leigh for a stroll along the cobbled streets of this once-busy fishing port. Take your pick from the selection of pubs and fish restaurants, or stop at the authentic cockle sheds for a bite to eat. Gaze at the idyllic sea view and watch the sailors and kayakers go by on the water. Voted as one of the best places to live in England, you don't want to miss out on a trip to Leigh-On-Sea!


Contact info

5.0

Excellent

TrustScore 5 out of 5

387 reviews

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1-star

No recent history of asking for reviews

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5.0

All reviews

(387)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional service

Exceptional service. They took the time to explain all the different options available, offered a great price, and provided excellent delivery. It was a real pleasure to deal with the shop, with such personal touches throughout. Highly recommended.

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

What an amazing shop

Ive been using this shop for many years. I like it because I can actually go see and look at what I want. Personal service nowadays is so rare but so welcome. Always friendly informative advice. Brilliant quality goods and good prices too. Ive still got a bag that I use on a regular basis that I got over 20 years ago and it still looks new. My latest purchase was a card wallet and I can only say I am over the mood with it. The range of colours and types was brilliant and I found the perfect one. If I ever need anything bag wise, for travel, Wallets etc its always my first stop. I cant recommend them enough.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great!

Went in just for a browse but did need a new purse. Had a lovely chat with a very friendly and knowledgeable sales person - she was really helpful in talking me through and letting me have a look at a wide range of options. Came away with a lovely new orange purse :)

September 28, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Was walking by with my husband, spotted a bag that I just had to have which my amazing husband got me. The one they had was sold but they made no trouble in ordering in one for me and also matching purse and keyring!! As soon as it was in they called and husband now has it for my Xmas gift but I am sure I will get to use it before hand. Amazing customer service, great prices and top quality bags!!

September 6, 2025
Unprompted review
Rated 5 out of 5 stars

Gary at Bagcraft

Gary at Bagcraft gave superb customer service taking the time to telephone me about my order . This is a long established family business which I recommend based on my experience.of buying a lovely leather key case which arrived quickly . Communication and tracking of my purchase was also excellent. Thank you very much Gary ..

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommended Travel Bag Supplier

This company are professionals in their trade, with many years of experience and very customer focussed. It is always a pleasure to revisit the store and know that the customer will be very well treated and that every assistance will be provided by staff to satisfy the customers needs. My recent travel bag purchase was both enjoyable and successful. This store is highly recommended.

July 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service & Good Value

Great Service & Good Value
Really friendly knowledgeable family concern. They have a wide range of high quality products.

It is really nice to shop at a place where the staff know their stuff!!

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service


It was really good to deal with a company that actually wanted to speak to it's customers. Enquired about a bag that was out of stock in the colour I wanted, kept me informed about the expected stock arrival & was promptly dispatched once stock had been received.
Would definitely recommend

June 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service , I bought a Rolser trolley and was delighted. It was not a stock item and they got one in from Spain. Great service and thank you .

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

A wonderful company and staff.

I needed to replace a credit card holder. The advice I received was excellent and so helpful. I am delighted with the new credit card holder which is so similar, but even better than my previous one.
I would definitely recommend using this company.

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

We called into Bagcraft to buy cabin…

We called into Bagcraft to buy cabin baggage for one of us for our holiday. We ended up buying one each. Good range of products, very good prices and excellent guidance on product suitability.

May 10, 2025
Unprompted review

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