There was a mix up with ups collection but that seems to have been UPS fault and bagexpress were good at trying to resolve it. Good value, worked well and my bags arrived a day earlier than I expected... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Delivery was delayed beyond committed date [2nd Oct 2026] for no just reason. UPS claimed the address was incomplete however the same address was again shared over phone by the receiver and it was del... See more
Company replied
It was supposed to arrive on October 2nd. The tracking page said it had been delivered, but that was not the case. Then, only on October 4th, I received an email with a code to pick it up at a collect... See more
Company replied
I had a great experience with BagExpress while shipping my luggage from Krakow, Poland to Milano, Italy. Firstly, it was easier to pack as other services require you to pack it in cardboard.... See more
Company replied
Company details
- Courier Service
- also in
- Courier and Delivery Service
- Delivery Service
- Distribution Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Service
About Bagexpress
Written by the company
bagexpress nasce dall’unione di consolidate esperienze nel settore dell’aviazione commerciale, servizi aeroportuali, trasporto e logistica. La qualità e l’affidabilità dei servizi offerti da bagexpress sono garantiti dalla piattaforma logistica UPS, leader mondiale nel trasporto espresso.
L’obiettivo di bagexpress è facilitare l’esperienza di chi viaggia per turismo, studio o lavoro offrendo un servizio di ritiro e consegna a domicilio di bagagli e attrezzature tecniche o sportive in Italia e in Europa.
bagexpress risolve il problema dei fastidiosi bagagli fornendo la possibilità di spedire senza particolari limitazioni di peso e numero di bagagli, tipici delle compagnie aeree.
bagexpress mette a disposizione uno staff che supporta in ogni fase del servizio: dalla partenza con chiarimenti ed informazioni, fino all'arrivo con la notifica di consegna avvenuta.
L’obiettivo di bagexpress è facilitare l’esperienza di chi viaggia per turismo, studio o lavoro offrendo un servizio di ritiro e consegna a domicilio di bagagli e attrezzature tecniche o sportive in Italia e in Europa.
bagexpress risolve il problema dei fastidiosi bagagli fornendo la possibilità di spedire senza particolari limitazioni di peso e numero di bagagli, tipici delle compagnie aeree.
bagexpress mette a disposizione uno staff che supporta in ogni fase del servizio: dalla partenza con chiarimenti ed informazioni, fino all'arrivo con la notifica di consegna avvenuta.
SPEDISCI LE TUE VALIGIE IN ITALIA E IN EUROPA CON BAGEXPRESS
Written by the company
- LE DESTINAZIONI COPERTE
- bagexpress ritira e consegna bagagli del peso massimo di 40 chili a casa, in ufficio o in qualunque altro domicilio in Italia e in Europa. Il servizio di spedizione copre tantissime nazioni, anche quelle che non ti aspetti. Non hai più nessuna scusa per viaggiare a mani libere ovunque tu voglia! Per conoscere tutti i Paesi Europei serviti dall’Italia e viceversa e programmare il tuo prossimo viaggio, ti invitiamo a scoprire tutte le destinazioni su https://www.bagexpress.eu/destinazioni/
- TRACKING DEL BAGAGLIO
- In qualsiasi momento puoi conoscere lo stato della spedizione dei tuoi bagagli attraverso il servizio di tracking presente sul sito web di bagexpress. Ti basta andare sulla pagina "tracking", inserire il "Codice Bex" della tua pratica che ti arriva tramite e-mail al momento dell'acquisto e visualizzare così gli spostamenti delle valigie.
- RICHIEDI ASSISTENZA
- Puoi contattare il nostro team di assistenza gratuitamente in tre modalità: attraverso la chat del sito web, inviando un ticket di assistenza e/o richiedendo una chiamata al tuo numero di telefono nella fascia oraria da te preferita. I nostri operatori sono disponibili dal lunedì al venerdì dalle ore 09:00 alle ore 18:00.
- 10% DI SCONTO NEWSLETTER
- Iscriviti alla newsletter di bagexpress ed ottieni il 10% di sconto sul tuo primo acquisto!
GARANZIA BEX EXCLUSIVE
Il tuo bagaglio a destinazione oppure ti rimborsiamo fino a 500 €
Nell’acquisto dei tuoi bagagli hai sempre inclusa la garanzia Bex Basic, ma se vuoi maggiore sicurezza puoi acquistare anche la 𝐁𝐄𝐗 𝐄𝐗𝐂𝐋𝐔𝐒𝐈𝐕𝐄 a soli 10,00 euro in più.
In caso di smarrimento, furto e rapina totale, ti rimborsiamo con un voucher del valore massimo di 500,00 euro.
Rivolgiti al Team Assistenza, ti fornirà tutto il supporto di cui hai bisogno.
Contact info
Corso Salvatore D'Amato, 108, 80022, Arzano, Italy
- support@bagexpress.eu
- www.bagexpress.eu
10% DI SCONTO NEWSLETTER
4.2
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Never disappoints. Highly recommended.
We have been using Bagexpress for some years to send our luggage and never were disappointed. This year as well the luggage arrived fast at destination.
August 21, 2023
Reply from Bagexpress
Hello Andrea, thanks for the positive review.
We are so happy to have gotten your trust and to be your partner in your travels.
Come back to ship with us, we will be waiting for you. :)
Good also for sport items
I sent a sport item with difficult baggage and there were no problems. Totally recommended
July 30, 2023
Reply from Bagexpress
Hello Rocco, thanks for the positive review.
We are happy to be helpful with sport items too.
Thanks for recommending us.
Continue to ship with Bagexpress, we will be waiting for you. :)
You broke my luggage and you don’t…
You broke my luggage and you don’t answer my email neither the phone.
July 30, 2023
Reply from Bagexpress
Hello Michele, we are sorry for what happened.
Our customer care doesn't find your email. Please, contact us again in order to verify the damage.
Reply from Bagexpress
Ciao Stefano, grazie per la recensione positiva.
Felici di averti soddisfatto.
Torna a spedire con noi, ti aspettiamo! :)
Couriers are impatient but bagxpress is good
I booked a forward sending (home to hotel) for early August and at the same time a return sending (hotel to home) which has just arrived today even before being recorded in the tracking.
On Aug 2 my doorman called me that the courier (UPS) was there for pick up of my luggage. I went down immediately but the courier was already gone. The doorman said the courier will come back later. so I left the luggage there. I came back home and started writing a mail to bagexpress helpdesk. As soon as I had sent it (so some 20 min from the missed pickup) bagexpress phoned me (this was unsolicited by my mail, which they had not yet read), and arranged that, if UPS would retry the pickup in the same day, bagexpress would have noticed, otherwise they'll reschedule the pickup for the next day [fine for me, I had a margin of one day]. The former occurred.
Funny note: the helpdesk girl commented about the excessive hurry of Milanese couriers -:)
On the return sending I got two SMS I suppose from UPS, one communicating the tracking code ... anyhow the UPS page still says "being delivered" while it has already been delivered. Only minor snag on the bagexpress tracking page, since the order code is the same for forward and return sending, it shows only the forward sending (last year I did separate orders). But this is absolutely minor considered the quick delivery and the extremely good handling of the missed pickup !
August 2, 2023
Reply from Bagexpress
Hello Lucio, thanks for the positive review.
We are happy to have satisfied you with our service in spite of the little problems with the couriers. Our customer care is always at your disposal to solve any problem.
Continue to ship with Bagexpress, we will be waiting for you. :)
To be on time
I appreciate to collect on time, deliver goods within 2or3 days, as promised.
Price is very competitive.
August 2, 2023
Reply from Bagexpress
Hello Maruani, thanks for the positive review.
Thanks for appreciating our service, your satisfaction is our priority.
Continue to ship with Bagexpress. :)
My last experience was so amazing
My last experience was so amazing. Thank you for the professional action with my luggage.
July 25, 2023
Reply from Bagexpress
Hello, thanks for the positive review.
We are so happy that your experience with us was amazing!
Thanks for choosing us.
We will be waiting for you for your next travels! :)
Be ready to wrap the suitcase! Not easy
Got my suitcase but UPS would only deliver a day early and not the day requested
July 24, 2023
Reply from Bagexpress
Hello, thanks for the positive review.
We are sorry if wrapping your bags was difficult for you.
Sometimes our courier can deliver beforehand.
Come back to ship with us, we will be waiting for you. :)
Schnelle Koffer-Rücksendung von Kiel
Schnelle Koffer-Rücksendung von Kiel, quasi über Nacht. Vielen Dank!!
July 25, 2023
Reply from Bagexpress
Hello, thanks for the positive review.
We are happy to have satisfied you with our service.
Come back to ship with us, we will be waiting for you. :)
The service was good and reliable
The service was good and reliable. Please provide more details about the pick up timing to the Client.
July 20, 2023
Reply from Bagexpress
Hello Daniela, thanks for the positive review.
Thanks for appreciating our service. At the moment, time ranges are large because they depends on couriers' committments.
Come back to ship with us, we will be waiting for you. :)
Reply from Bagexpress
Hello Francesco, thanks for the positive review.
Thanks for appreciating our service and our staff.
Come back to ship with us, we will be waiting for you. :)
Good Service
July 23, 2023
Reply from Bagexpress
Hello, thanks for the positive review.
So happy to have offered you a good service.
Continue to ship with Bagexpress! :)
Reply from Bagexpress
Hello Tommaso, thanks for the positive review.
Thanks for appreciating our service.
Come back to visit us, we will be waiting for you. :)
Baggage in time and door to door
July 20, 2023
Reply from Bagexpress
Hello Livia, thanks for the positive review.
We are so happy to have satisfied you with our service.
Continue to ship with Bagexpress, we will be waiting for you. :)
Great service
Great service. I only had few days left and I needed to send my luggages first, they were really fast and it got to the destination on time !
July 10, 2023
Reply from Bagexpress
Hello Annie, thanks for the positive review.
We are happy to have offered you an efficient service and to have satisfy your need.
Come back soon, we will be waiting for you. :)
Great price, delivered in time
Great price, delivered as expected, good email support. Perfect if you don't need an urgent delivery.
July 10, 2023
Reply from Bagexpress
Hello Enrico, thanks for the positive review.
Thanks for appreciating our service and our staff, we are proud of this.
Continue to ship with Bagexpress, we will be waiting for you. :)
Punctual!!!
July 8, 2023
Reply from Bagexpress
Hello Maria, thanks for the positive review.
So happy that our service was punctual!
Continue to ship with Bagexpress, we will be waiting for you. :)
TOOK OUR MONEY
TOOK OUR MONEY, TOOK OUR BAGS AND NEVER DELIVERED OR COMPENSATED. Customer service was difficult to reach (generally unresponsive and completely unhelpful). When asked for any documentation that they actually sent our bag or communicated with anyone that was involved with the shipping process they refused to provide any proof stating that it was “confidential.” The company claims that they cannot reimburse us for any shipping costs or lost items because bags were not wrapped in plastic, however when they picked up the bags they said nothing about the plastic. Additionally, wrapping bags in plastic May prevent damage but is completely unrelated to losing a bag.
AVOID THIS COMPANY AT ALL COSTS (the cost to us was quite high)
July 7, 2023
Unprompted review
Reply from Bagexpress
Hello Rebecca, we are sorry for what happened.
We know that there were problems with the pick up due to the addresses and that one of your three bags, unluckily, was lost. Refund was not possible because your bag was not wrapped in the film.
AWFUL
AWFUL, COMMUNICATION, BAD SERVICE, DAMAGED, AND LOST BELONGINGS.
Do not trust a thing to these people.
July 3, 2023
Unprompted review
Reply from Bagexpress
Hello Rebecca, we are sorry for what happened.
We know that there were problems with the pick up due to the addresses and that one of your three bags, unluckily, was lost. Refund was not possible because your bag was not wrapped in the film.
taking care of opening hours for some delivery
taking care of opening hours in case of delivery in a shop
July 10, 2023
Reply from Bagexpress
Hello, thanks for the positive review.
We welcome your suggestion to improve our service.
Come back to visit us, we will be waiting for you. :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.