There was a mix up with ups collection but that seems to have been UPS fault and bagexpress were good at trying to resolve it. Good value, worked well and my bags arrived a day earlier than I expected... See more
Company replied
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Delivery was delayed beyond committed date [2nd Oct 2026] for no just reason. UPS claimed the address was incomplete however the same address was again shared over phone by the receiver and it was del... See more
Company replied
It was supposed to arrive on October 2nd. The tracking page said it had been delivered, but that was not the case. Then, only on October 4th, I received an email with a code to pick it up at a collect... See more
Company replied
I had a great experience with BagExpress while shipping my luggage from Krakow, Poland to Milano, Italy. Firstly, it was easier to pack as other services require you to pack it in cardboard.... See more
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Company details
- Courier Service
- also in
- Courier and Delivery Service
- Delivery Service
- Distribution Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Service
About Bagexpress
Written by the company
bagexpress nasce dall’unione di consolidate esperienze nel settore dell’aviazione commerciale, servizi aeroportuali, trasporto e logistica. La qualità e l’affidabilità dei servizi offerti da bagexpress sono garantiti dalla piattaforma logistica UPS, leader mondiale nel trasporto espresso.
L’obiettivo di bagexpress è facilitare l’esperienza di chi viaggia per turismo, studio o lavoro offrendo un servizio di ritiro e consegna a domicilio di bagagli e attrezzature tecniche o sportive in Italia e in Europa.
bagexpress risolve il problema dei fastidiosi bagagli fornendo la possibilità di spedire senza particolari limitazioni di peso e numero di bagagli, tipici delle compagnie aeree.
bagexpress mette a disposizione uno staff che supporta in ogni fase del servizio: dalla partenza con chiarimenti ed informazioni, fino all'arrivo con la notifica di consegna avvenuta.
L’obiettivo di bagexpress è facilitare l’esperienza di chi viaggia per turismo, studio o lavoro offrendo un servizio di ritiro e consegna a domicilio di bagagli e attrezzature tecniche o sportive in Italia e in Europa.
bagexpress risolve il problema dei fastidiosi bagagli fornendo la possibilità di spedire senza particolari limitazioni di peso e numero di bagagli, tipici delle compagnie aeree.
bagexpress mette a disposizione uno staff che supporta in ogni fase del servizio: dalla partenza con chiarimenti ed informazioni, fino all'arrivo con la notifica di consegna avvenuta.
SPEDISCI LE TUE VALIGIE IN ITALIA E IN EUROPA CON BAGEXPRESS
Written by the company
- LE DESTINAZIONI COPERTE
- bagexpress ritira e consegna bagagli del peso massimo di 40 chili a casa, in ufficio o in qualunque altro domicilio in Italia e in Europa. Il servizio di spedizione copre tantissime nazioni, anche quelle che non ti aspetti. Non hai più nessuna scusa per viaggiare a mani libere ovunque tu voglia! Per conoscere tutti i Paesi Europei serviti dall’Italia e viceversa e programmare il tuo prossimo viaggio, ti invitiamo a scoprire tutte le destinazioni su https://www.bagexpress.eu/destinazioni/
- TRACKING DEL BAGAGLIO
- In qualsiasi momento puoi conoscere lo stato della spedizione dei tuoi bagagli attraverso il servizio di tracking presente sul sito web di bagexpress. Ti basta andare sulla pagina "tracking", inserire il "Codice Bex" della tua pratica che ti arriva tramite e-mail al momento dell'acquisto e visualizzare così gli spostamenti delle valigie.
- RICHIEDI ASSISTENZA
- Puoi contattare il nostro team di assistenza gratuitamente in tre modalità: attraverso la chat del sito web, inviando un ticket di assistenza e/o richiedendo una chiamata al tuo numero di telefono nella fascia oraria da te preferita. I nostri operatori sono disponibili dal lunedì al venerdì dalle ore 09:00 alle ore 18:00.
- 10% DI SCONTO NEWSLETTER
- Iscriviti alla newsletter di bagexpress ed ottieni il 10% di sconto sul tuo primo acquisto!
GARANZIA BEX EXCLUSIVE
Il tuo bagaglio a destinazione oppure ti rimborsiamo fino a 500 €
Nell’acquisto dei tuoi bagagli hai sempre inclusa la garanzia Bex Basic, ma se vuoi maggiore sicurezza puoi acquistare anche la 𝐁𝐄𝐗 𝐄𝐗𝐂𝐋𝐔𝐒𝐈𝐕𝐄 a soli 10,00 euro in più.
In caso di smarrimento, furto e rapina totale, ti rimborsiamo con un voucher del valore massimo di 500,00 euro.
Rivolgiti al Team Assistenza, ti fornirà tutto il supporto di cui hai bisogno.
Contact info
Corso Salvatore D'Amato, 108, 80022, Arzano, Italy
- support@bagexpress.eu
- www.bagexpress.eu
10% DI SCONTO NEWSLETTER
4.2
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 2 weeks
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Always fine top service on the cruise.
July 3, 2023
Reply from Bagexpress
Hello Sarah, thanks for the positive review.
So happy to have gotten your trust, satisfying you is our goal.
Continue to ship with us, we will be waiting for you. :)
Great delivery experience
The suitcases were picked up on time and got safely where supposed to when supposed to. The website was of easy understanding (there was just a little bug with the date selection, but after 2-3 tries it worked fine)
July 8, 2023
Reply from Bagexpress
Hello Martina, thanks for the positive review.
We are happy to have satisfied you and to have offered you a great experience.
Come back to ship with us, we will be waiting for you. :)
The suitcase was picked up and arrived…
The suitcase was picked up and arrived both at the planned day. Everything worked out, so I’m happy with the service and would recommend it!
July 4, 2023
Reply from Bagexpress
Hello Antonia, thanks for the positive review.
So happy to have satisfied you with our service, thanks for choosing and recommending us!
Continue to ship with Bagexpress, we will be waiting for you. :)
it was precise and accurate
July 3, 2023
Reply from Bagexpress
Hello Giorgio, thanks for the positive review.
Thanks for appreciating our service.
Come back to ship with Bagexpress, we will be waiting for you. :)
The bags were not picked up eventhough I was waiting all day long …
The bags were not picked up eventhough I was waiting all the day. The phone does not work. I had an exchange by mail with bag express saying that their subcontractor UPS went to pick up which is false and they never rand the bell.
July 25, 2023
Reply from Bagexpress
Hello Laurent, we are sorry for the failed pickup.
We know that our courier tried to pick up your bags and the service was canceled as requested by you.
We hope you will come back to ship with Bagexpress.
Lost my luggage and gave zero…
Lost my luggage and gave zero assistance with it. Never encountered such of a difunctional service. Shame on you
July 2, 2023
Reply from Bagexpress
Hello Greta, we are sorry for the delay and for the loss.
We know that your first bag was delayed in delivery due to problems with the branch. Unfortunately, the second was lost and it is not possible to obtain a refund as it is not wrapped in film.
We hope you will change your mind abous us in the future.
Luggage not delivered in cabin (for the…
Luggage not delivered in cabin (for the second time)
18 dec. 2022 Marseille Smeralda
and luggage LOST !!!!!
November 30, 2022
Reply from Bagexpress
Hello Marie-France, we are sorry for what happened.
We apologize for these inconveniences, we always do our best to find your baggage and deliver them to you.
Perfect client service!
Perfect client service! The courier made a mistake, and I was delivered the luggage of a friend who was shipping to another country. They kindly re-arranged for free the inverted luggage, and within an extra week, I got mine.
July 1, 2023
Reply from Bagexpress
Hello Christian, thanks for the positive review.
We are happy to have satisfied you in spite of the mistake. Our customer care always tries to solve any problem.
We will be waiting for you for your next shipments. :)
Very fast and careful delivery from…
Very fast and careful delivery from Italy to Poland! Hope that the way back will be the same :)))
June 26, 2023
Reply from Bagexpress
Hello, thanks for the positive review.
We are so happy to have satisfied you with our efficient service.
Come back to ship with us, we will be waiting for you. :)
Fast and efficient
June 26, 2023
Reply from Bagexpress
Hello, thanks for the positive review.
We are happy that our service was fast and efficient!
Come back to visit us, we will be waiting for you. :)
It is parfect
June 25, 2023
Reply from Bagexpress
Hello, thanks for the positive review.
We are happy that everything was perfect.
Continue to ship with Bagexpress, we will be waiting for you. :)
Reply from Bagexpress
Hello Miranda, thanks for the positive review.
We are happy to have satisfied you with our service.
Thanks for appreciating our staff, so proud of this.
Come back to visit us, we will be waiting for you. :)
Great service.
Great service.
Shipped a huge 35kg duffle bag from Italy to France. UPS came as planned and the bag was delivered two days later as planned.
My only problem is that we are unable to choose the delivery date. In my case, the first delivery attempt was made 2 days after pickup but I had not arrived yet in France, hence a 2nd and last attempt was made the day after. I guess one could try to arrange with UPS directly but given that we are paying for a service with Bagexpress, that should be dealt with them, not UPS.
June 23, 2023
Reply from Bagexpress
Hello Ahmed, thanks for the positive review.
We are happy that everything went well.
At the moment is not possible to choose the precise day because pick-ups and deliveries depend on couriers' commitments.
Thanks for appreciating us, we will be waiting for you for your next travels. :)
Very responsible and quick reply!
June 22, 2023
Reply from Bagexpress
Hello Elsa, thanks for the positive review.
Thanks for appreciating us, we are very happy to have satisfied you.
Continue to ship with Bagexpress, we will be waiting for you. :)
Reply from Bagexpress
Hello Birgit, thanks for the positive review.
We are very happy to have satisfied you. Thanks for choosing us.
Continue to ship with Bagexpress, we will be waiting for you. :)
The service was quick but not door-to-door delivery
The service was very quick and professional. But it is not door-to-door delivery. We had to carry all luggage to the ups car. And at the delivery point, the same thing happened. The courier even didn't help us. Besides it, I am happy to choose bag express. I will use it the next time and recommend it to my friends.
June 26, 2023
Reply from Bagexpress
Hello, thanks for the positive review.
Thanks for appreciating us. Door-to-door service is not included in our service at the moment neither the courier picks up your baggage on your floor.
Thanks for recommending us, we will be waiting for you for your next shipments. :)
Precise experience
The luggage (big one over 25kg) was sent me back with precision and time-schedule respectance. The service was well done. Great experience overall.
June 28, 2023
Reply from Bagexpress
Hello Giacomo, thanks for the positive review.
We are happy to have offered you a great experience.
Continue to ship with Bagexpress, we will be waiting for you. :)
Delivery scheduled for Thursday.
Delivery scheduled for Thursday.
Baggage delivered on tuesday
Better than perfect!
On top of that the staff was simply wonderful!
June 26, 2023
Reply from Bagexpress
Hello Andrea, thanks for the positive review.
Thanks for appreciating our service, so happy to have offered you an efficient service!
Come back to visit us, we will be waiting for you. :)
Delivery one day late
The luggage was delivered on July 7th instead have more than ten times to join you on the phoneof July 6th as mentioned in the agreement
Nobody told me that the delivery was delayed and I tried more than 10 times to talk to you on the phone on july 6th without success . Only the answering machine was working on that day.
July 7, 2023
Reply from Bagexpress
Hello Philippe, we are sorry for the delay.
We know that our customer care promptly warned you about this operational delay.
We hope you will change your mind about us in the future.
AWFUL STEER CLEAR
AWFUL SERVICE. Do not use them. A courier from UPS (Bagexpress is a third party middleman) apparently tried to pick up my bags 3 x from the pick up point. Incapable of ringing a doorbell to alert reception they were there. My daughter had left the establishment, we were stressed about getting the bag back. I was then told they couldn't send someone 4x to the same address. All by email as impossible to get someone to answer the phone or speak to someone - I know, I was on hold to Italy for 45 minutes before I gave up. I rebooked with DHL with the same instructions and they picked up in TE MINUTES NO PROBLEM. THEN....!!! Then!! Then when reimbursing me, they kept a 15% service fee on the ambient I paid - I should be asking them for compensation and THEY CHARGED ME a service charge for their courrier's incompetence. I never leave reviews but the service here was awful Pay a bit extra and get a guaranteed, stress-free service with someone like DHL.
June 11, 2023
Reply from Bagexpress
Hello, we are sorry for what happened.
We know that the courier tried lots of times to pick up your bags. For this reason, was kept the 15% of your refund as foreseen by our service general conditions.
We apologize for the inconvenience and we hope you will change your mind about us in the future.
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