The experience of ordering went through the third time. I had placed the first 2 with no feedback from my bank or PayPal. Fortunately, my 95 year old mother was prepared for a week of snow and recei... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am very thankful to have the opportunity to send my son a cake across the country for his birthday! It arrived on the expected day, which was so nice. I am not sure of the taste, my son just said it... See more
Company replied
Everything looked OK except they did not use my 15% discount code that I put on the payment form. However, I received a notice from customer service that they would apply the discount to my credit ca... See more
Company replied
The cake was not a genuine German Chocolate. More of a chocolate cake with coconut/pecan frosting. Not a good value for the price especially not being a true German Chocolate. Ordering an entire 5... See more
Company replied
Company details
Information provided by various external sources
For over 10 years, Bake Me A Wish! has been delivering gourmet quality cakes nationwide in time for our customer's special occasions, including birthdays, anniversaries, Valentines, Mother's Day - you name it! Birthday Cakes are our specialty, and we have over 25 flavors and styles of cake to choose from! Remember the excitement you felt as a child when your birthday cake is brought into the room for your special wish? As we get older, we often look over the chance to indulge ourselves, if only for one day a year, to make it a very special day. Bake Me A Wish! allows fiends and families to recreate that experience and send a delicious cake to their loved one and have it arrive on their birthday - guaranteed!
Bake Me A Wish! Gourmet Bakery Gifts
Written by the company
- Gourmet Cakes, Cupcakes, Cookies and Brownies delivered nationwide!
On Time Delivery Guaranteed!
Have your cake and eat it too!
We'll have your cake or gift arrive on the date you select!
Contact info
303 5th Avenue, STE 2001, 10016, New York
- 888-YUR-WISH
- customercare@bakemeawish.com
- www.bakemeawish.com
3.7
Average
9K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was disappointed in the quality and…
Was disappointed in the quality and quantity of the gift box I received. It was a nice idea but it fell short from others I have received.
December 16, 2025
Unprompted review
Reply from Bake Me A Wish
Hi Kim,
Thank you for sharing your feedback. We’re truly sorry to hear the gift box didn’t meet your expectations. Your experience matters to us, and we’d love the chance to make this right. Please reach out to us at customercare@bakemeawish.com or call 888-YUR-WISH so we can assist you personally.
We appreciate your honesty and hope to bake your wish come true again soon!
Kind regards,
Customer Care
Bake Me A Wish!
Birthday Surprise
Thank you for the beautiful 🎁 that you sent to my sister! She has always been the one to do for others, and it was wonderful to do something for her!
December 10, 2025
Unprompted review
Reply from Bake Me A Wish
Hi Debbie,
We’re so happy to hear your sister loved the surprise! It’s wonderful that you were able to make her day extra special, and we’re honored to have played a part in that. Thank you for sharing such kind words with us!
We hope to bake your wish come true again soon!
Kind regards,
Customer Care
CustomerCare@BakeMeAWish.com
888-987-9474
I have tried for five days
I have tried for five days, email and phone, to get through to customer service about the horrible cake my daughter received on her birthday. It looked it had freezer burn and it was dropped. It was so dry it was in editable. For $64.00 dollars they could at least have responded. I will do everything I can to share this experience - photos included.
December 5, 2025
Unprompted review
Reply from Bake Me A Wish
Hi Andrea,
We’re truly sorry to hear about your experience and the disappointment with your daughter’s birthday cake. That’s not the quality or service we strive to provide, and we completely understand how frustrating this must have been for such an important occasion.
We appreciate your persistence in reaching out over the weekend, and we’re glad to confirm that your order has been refunded over the phone. Thank you for bringing this to our attention. it helps us improve and ensure this doesn’t happen again.
Hope you give us another shot to make things right soon!
Kind regards,
Customer Care
CustomerCare@BakeMeAWish.com
888-987-9474
Professional service
Professional service, quality cakes and delivered on time with care! Thank you for making our day♥️
December 8, 2025
Unprompted review
Reply from Bake Me A Wish
Dear Asma,
Thank you for your kind words! We’re thrilled to hear you enjoyed professional service, quality cakes, and timely delivery. Your feedback means so much to us, and we look forward to baking your wish come true again soon!
Kind regards,
Customer Care
CustomerCare@BakeMAWish.com
888-987-9474
Best Birthday Ever
On 1 December, I ordered a German Chocolate cake for my sister's birthday. She called me to let me know how this cake has made her birthday the best ever! She was excited and I could hear her smiling over the phone. Bake Me A Wish, you have exceeded my hope that it would be there on her birthday. You said it would arrive within two days and it did. Can't get better than that in my opinion! I will definitely be using your services again. Dad used to make this cake for her years ago and she has wanted one for forever. Thank you for helping me surprise her with her biggest wish. Looks like I may be ordering one every year from now on for her.
December 4, 2025
Unprompted review
Reply from Bake Me A Wish
Dear Susan,
Thank you for sharing such a wonderful story! We’re thrilled the German Chocolate Cake made your sister’s birthday the best ever and helped recreate a cherished family memory. We’re honored to be part of such a special occasion and look forward to baking your wish come true again next year!
Kind regards,
Customer Care
CustomerCare@BakeMeAWish.com
888-987-9474
Delivery date scheduled for 12/4
Delivery date scheduled for 12/4. Came early.
December 3, 2025
Unprompted review
Reply from Bake Me A Wish
Dear Jennifer,
Thank you for sharing your feedback! We’re glad your gift arrived early and hope it made the celebration even sweeter. Sorry if that caused any inconvenience. We look forward to helping with your next special occasion!
Kind regards,
Customer Care
CustomerCare@BakeMeAWish.com
888-987-9474
Awesome experience
This is my first time buying a cake online; to be honest, it was a wonderful experience. The cake is well balanced in flavor, not overly sweet; it is perfect. Shipping was fast and precise.
December 3, 2025
Unprompted review
Reply from Bake Me A Wish
Dear Isaac,
We’re delighted to hear your first online cake purchase was a wonderful experience! Thank you for recognizing the flavor and care we put into every order. We hope to bake your wish come true again soon!
Kind regards,
Customer Care
CustomerCare@BakeMeAWish.com
888-987-9474
Bake Me a Wish made it right
Bake Me a Wish made it right with a refund when UPS dropped the ball... Joe in customer service was helpful, kind and gracious. Thanks!
December 1, 2025
Unprompted review
Reply from Bake Me A Wish
Dear SB,
Thank you for sharing your experience! We’re so glad we could make things right and that Joe was able to assist you with kindness and care. Your feedback means so much to us, and we look forward to helping with your next celebration.
Kind regards,
Customer Care
CustomerCare@BakeMeAWish.com
888-987-9474
Embarrassed to have sent these as gifts
Ordered pies and cakes for family - none of them travelled well. I am thoroughly embarrassed for having sent these as gifts. My key lime pie barely had any whipped cream and what minimal crust it had, needed to be scraped out of the pie tin. Nothing like their photo.
November 29, 2025
Unprompted review
Reply from Bake Me A Wish
Dear Jay & Janet,
We’re truly sorry to hear about your experience and that the pies and cakes did not arrive as expected. That’s not the quality we strive for, and we understand how disappointing this must have been—especially for gifts.
Your orders are covered by our Guarantee, and we’d like to make this right. We are reviewing your email, and we’ll work with you on a solution immediately.
Thank you for sharing this feedback, it helps us improve and ensure better experiences in the future.
Kind regards,
Customer Care
CustomerCare@BakeMeAWish.com
888-987-9474
Excellent service!!!
November 26, 2025
Unprompted review
Reply from Bake Me A Wish
Hello Sean, thanks for writing,
Excellent feedback like yours makes our day! Thank you for choosing Bake Me A Wish! We’re honored to be part of your celebration.
Kind regards,
Customer Care
Bake Me A Wish!
Delivered With Care
Waited and worried all day for UPS - when they came they RANG THE DOORBELL AND HANDED MY HUSBAND HIS CAKE!
November 26, 2025
Unprompted review
Reply from Bake Me A Wish
Hello J., thanks for writing,
We’re thrilled your cake arrived safely and with care! Our delivery partners know how important these gifts are, and we’re so glad it made your day.
Kind regards,
Customer Care
Bake Me A Wish!
Wow, so flavorful and moist
When I ordered it I did not read that it was a 7 inch cake. It is so good, I'm glad I didn't notice because I probably would not have ordered and I would have never known what I was missing.
November 25, 2025
Unprompted review
Reply from Bake Me A Wish
Hello Debra, thanks for writing,
We’re sorry the size wasn’t what you expected. All of our cakes are 7 inches in diameter, designed to serve 6–8 slices. We appreciate your feedback and hope the taste makes up for the surprise!
Kind regards,
Customer Care
Bake Me A Wish!
I received the pie by the date I needed…
I received the pie by the date I needed it! The other pie I ordered from another company, not so much. Wish I had ordered both from Bake Me A Wish! Next year I will order all my pies if the pie is fabulous !! I will be waiting patiently to try it, to see if the product matches their excellent customer service!
November 26, 2025
Unprompted review
Reply from Bake Me A Wish
Hello Tiffany, thanks for writing,
We’re so glad your pie arrived right on time! Your trust and kind words about our service mean so much to us. We hope the pie is every bit as fabulous as you expect. We’d love to be your go-to for all your pies next year!
Kind regards,
Customer Care
Bake Me A Wish!
Your email caused me pause as I…
Your email caused me pause as I received it before I heard from the recipient receipt. But right one time it was delivered and a gracious hit. I love your products they are a step above everything else that is out there. I don't send a lot of things, but when I do, I always use you!
November 23, 2025
Unprompted review
Reply from Bake Me A Wish
Hello Rick & Deb, thanks for writing,
We’re thrilled to hear your gift was delivered right on time and was such a hit! Your kind words about our products and service truly mean the world to us. Knowing you choose Bake Me A Wish! whenever you send something special makes our day.
We’d love to see your celebration, feel free to share a photo and tag us on social media!
Kind regards,
Customer Care
Bake Me A Wish!
Ordered on 21st November
Ordered on 21st November, supposed to be delivered on 22 november, came on 24th November 2 cakes were defrosted and badly damaged , contacted the company and sent pictures got a automated reply nothing else
November 22, 2025
Unprompted review
Reply from Bake Me A Wish
Hello Alan, thanks for writing,
We’re so sorry to hear your cakes arrived late and damaged—that’s not the experience we want for our customers. Please know your order is fully covered by our Bake Me A Wish! Guarantee.
We’ve already emailed you with a choice:
A reshipment of a fresh gift at zero cost, or
A full refund.
We’re awaiting your response so we can resolve this quickly for you. Thank you for giving us the chance to make this right!
Kind regards,
Customer Care
Bake Me A Wish!
Received on time and product was as…
Received on time and product was as advertised
November 19, 2025
Unprompted review
Reply from Bake Me A Wish
Hello Soni, thanks for writing,
We’re thrilled to hear the cake was on time, and that everything went just as planned! Your wholehearted recommendation means the world to us, and we’re so glad Bake Me A Wish! could make your celebration special.
We’d love to see your celebration photos, so feel free to share and tag us on social media to stay connected!
Kind regards,
Customer Care
Bake Me A Wish!
This service was great
This service was great, especially for anyone with a busy schedule. The cakes look small, although it feeds the amount suggested and are delicious.The customer service is exceptional.
November 17, 2025
Unprompted review
Reply from Bake Me A Wish
Hello Paloma, thanks for writing,
We’re thrilled to hear you enjoyed the cake and that the process was smooth! Your recommendation means so much to us.
We’re sorry the paper inscription didn’t meet your expectations, we appreciate your feedback and will share it with our team to improve. Thank you for choosing Bake Me A Wish!
Kind regards,
Customer Care
Bake Me A Wish!
The cake was fun and delicious
The cake was fun and delicious. The process and everything went as advertised and ordered. I whole heartedly recommend this service and company.
November 14, 2025
Unprompted review
Reply from Bake Me A Wish
Hello Joe, thanks for writing,
We’re thrilled to hear the cake was fun, delicious, and that everything went just as planned! Your wholehearted recommendation means the world to us, and we’re so glad Bake Me A Wish! could make your celebration special.
We’d love to see your celebration photos, so feel free to share and tag us on social media to stay connected!
Kind regards,
Customer Care
Bake Me A Wish!
This cake was delivered two days late
This cake was delivered two days late. When it arrived, there were crumbs everywhere. No writing on the cake as requested but there was a piece of paper with icing writing on it. Packaging said it was packed in dry ice which would sublimate leaving no moisture, however, the packaging was soaked. I will be denying the credit card charge. Very disappointed.
November 3, 2025
Unprompted review
Reply from Bake Me A Wish
Hello Heidi, thanks for writing,
We’re deeply sorry for the delay and the condition in which your cake arrived. That’s absolutely not the experience we want for our customers, and we understand how disappointing this must have been. We’ve issued a full refund and sincerely apologize for the inconvenience.
If anything like this ever happens again, please email us at customercare@bakemeawish.com or call 888-YUR-WISH right away, because our guarantee policy fully covers these situations, and we’ll make it right as quickly as possible.
Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: customercare@bakemeawish.com
Cake was delicious highly recommend
Cake was delicious highly recommend. Cake arrived undamaged and well package
October 22, 2025
Unprompted review
Reply from Bake Me A Wish
Hello Adrian, thanks for writing,
We’re delighted to hear you enjoyed the cake and that it arrived perfectly packaged! Your recommendation means so much to us, and we’re thrilled to have been part of your celebration.
We’d love to see your special moment, so feel free to share a photo and tag us on social media to stay connected!
Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: customercare@bakemeawish.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.