Baker Ross Australia Reviews 1,583

Product arrived quickly and was exactly what was advertised.

Unfortunately the product really didn't work - out of 8 of the whistles, only 4 produced any sound. The postage cost really made this extremely expensive.

Update - whilst I didn't request a refund, I was contain BKee Ross and informed that I would be receiving a full refund as they had read my feedback - this type of service is unheard of these days, extremely impressed!

I liked that my items were shipped promptly.
I think that the new lambs were not as good as the ones you had 8 years ago. The new lambs have strange pom-pom balls, the old ones had foam flowers.

Good range of products , good specials too. Paint pads were very dry when received , had to add paint to use them. Foam stampers are great.

Unfortunately I received the wrong package. The correct packing sheet but different contents. The customer service has been frustrating. We were asked to provide information about the contents, unfortunately the each time we responded, we were asked to provide more detailed info, which resulted in office staff moving between warehouse and office on four occasions. We have now been asked to take the large heavy box to a post office to pay for return postage. Even though I trust the postage will be refunded, the process has been disappointing and a big time waster. I understand errors can happen, but the process to correct any errors should be streamlined and with clear communication.

Package arrived safely and well packed.

The products are great. Unfortunately the items arrived 6 weeks after expected delivery. They came from UK, not Australia. However, watching tracking they arrived in Australia just in time. I don't know what happened for the last 4 weeks in transit... and because they were Christmas craft items for my class and another class, we have to wait a whole year to use them.

Product - suncatchers and cards are as advertised and well made.
Suncatcher paint pens are useless - there is no opening in the tubes or an easy way of opening. The help line did not respond with a way of opening.

I haven't recieved my Christmas craft order purchased in Oct...valued over $500.
I have emailed a few times and only had one response and that was "please wait"... its now January and the order still is not here and there is no updates on tracking.
The whole experience has been awful and I'm extremely unhappy.

Always quick, and great quality.

Again this year I was able to buy a craft activity for our Craft Christmas party. They will have lots of fun making the bracelets.

Very efficient with the dispatch of my orders

I love that they provide Christian craft for Children for Easter and Christmas. The Nativity standard is beautiful and very affordable

Never received the package. Nil shipping detail

My order was by email and it was posted to within a few days,
Happy customer

I looked at a lot of sites looking for some good art stencils for the kids at our youth group to use for their art project. On this website I found a great selection at a reasonable price, they arrived quickly and the products were a great quality. The kids had a heap of fun using them.

I ordered a boat kit and one of the kits didn’t have some parts so it useless. Very disappointed. Reimbursement of the item would be preferable.

The description wasn't very clear that this would be all 6 sets in one pack. The sets look like good quality and fun but I wanted to use these for party favours and now have to find a way to seperate them and repackage them into individual sets.

I found what I was looking for. They have a great variety of products. The delivery was very timely even though it came from overseas. I would purchase again.

Fast, efficient service. Good delivery, parcel arrived within specified window.