Baker Ross Ireland Reviews 

4,913
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, reviewers had a great experience with this company. Customers consistently praise the products for being as described, offering good value, and being of excellent quality, often exceeding expectations. Many people appreciate the variety of items available and find the website easy to use for ordering. Reviewers frequently highlight the careful and neat packaging, ensuring items arrive safely and undamaged. However, some customers also noted significant issues with delivery times, with parcels arriving much later than stated or not at all, particularly for international orders. A few other people also felt that some products, like glitter tape or glow-in-the-dark card, did not perform as expected, and some ceramic items arrived broken due to inadequate packaging.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the good quality, value, and variety of... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers expressing satisfaction with... See more

Order

Customers consistently note ambiguous experiences with order, with some reviewers having positive... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the excellent quality and value... See more

Website

People report positive experiences with the website, with many finding it easy to use and navigate, offering... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Products are as described and good value. A personal gripe is how slow delivery is to Ireland. It took 12 days for the items to arrive and so they were too late for the event I had ordered them for. N... See more

Company replied

Rated 5 out of 5 stars

I bought lovely Christmas cups for my Junior Infant class. Sadly website said delivery in 2 days but they didn't arrive until 23rd Dec. Too late for me to give to the children. Had to run to Smyths to... See more

Company replied

Rated 5 out of 5 stars

My parcel arrived on time and order was fulfilled. What I admire about Baker Ross is the quality of packaging-it's always neat and looks like the order was packed with care and appreciation. Arrived,... See more

Company replied

Rated 5 out of 5 stars

I ordered little trucks and diggers for my grandson and poppy windmills for me :) all arrived within the week, great selection of novelties that aren't arts and crafts. I love browsing the Baker Ross... See more

Company replied



Company details

  1. Hobbies & Crafts

About Baker Ross Ireland

Written by the company

Arts & Crafts Craft Activities Toys OFFERS Contact Us



Inspiring creativity since 1974

We think it should be easy for parents, teachers and most importantly kids, to fulfil their creative potential with access to fun and educational craft activities at a great price. That’s because inspiring young creatives with educational play ideas will get them thinking and learning from the very beginning.

We stock a huge range of arts and crafts supplies that make play-based learning straightforward and enjoyable for all the family. Plus, we have hundreds of free craft projects and fun themed printables too - because we love helping kids achieve!

Exclusive Products

With over 75% of products exclusive to Baker Ross, there’s nowhere better to shop for your arts and crafts essentials or party supplies. Designed with kids in mind, our toys, craft kits and imagination boosting activities bring fun and learning together so everyone, everywhere can experience the creative joy of arts and crafts.

Money back guarantee

All products sold by Baker Ross Limited come with a money back satisfaction guarantee. Therefore, if for any reason you are not happy with your order or a product, simply return it to us within 28 days of receipt for a full refund of the goods value or an exchange.


Contact info

4.1

Great

TrustScore 4 out of 5

5K reviews

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4.1

All reviews

(4,913)

113 reviews in the last 12 months

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Rated 4 out of 5 stars

I love all your art stuff

I love all your art stuff. My granddaughter will love it all too. The only thing I wasn't too.happy with were the 'mini polystyrene hearts'. They're much bigger than I expected. I'm not sure what to use them for
Other than that I'm really thrilled with all the art stuff I bought. Really good prices. Takes a bit longer to get to me than I expected.

January 29, 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hi
Thank you for your review.
We appreciate your kind words about our art supplies. We are so glad you and your granddaughter will enjoy them. We understand your disappointment with the size of the polystyrene hearts. We strive to provide accurate product descriptions, and we will take your feedback into consideration for future improvements. Thank you for sharing your experience.
Best regards,
Valentina
The Baker Ross Team

Rated 5 out of 5 stars

Every time I order from you the item is…

Every time I order from you the item is good quality and delivered quickly. Great company.

January 17, 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hi Amanda,
Thank you for your kind words. We are thrilled to hear that you have had consistently positive experiences with our service. We appreciate your loyalty and ongoing support.
Best regards,
Valentina
The Baker Ross Team

Rated 5 out of 5 stars

Professional service fast delivery…

Professional service fast delivery quality products

January 9, 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello Mary,

Thank you for your kind words!
We're thrilled to hear that you had a positive experience with our service, delivery, and products.
We strive to provide the best possible experience for our customers, and your feedback means a lot to us.

Kind regards,
Cindy.

Rated 5 out of 5 stars

Quick delivery

Quick delivery, very creative toys

January 6, 2025
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Reply from Baker Ross Ireland

Hello,

We appreciate your kind words about our quick delivery and creative toys.
We strive to provide our customers with the best possible experience.

Kind regards,
Cindy.

Rated 4 out of 5 stars

Only purchased because items were on sale

I bought some foam masks , animal an dinosaur. My preschoolers loved them. Very good quality, BUT I only purchased them because they were in the sale, because your goods are way overpriced without a sale

January 8, 2025
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Reply from Baker Ross Ireland

Hello Catherine,

We appreciate your feedback and are delighted to hear that your preschoolers enjoyed the foam masks.
We understand that price is an important consideration for our customers, and we strive to offer competitive pricing.
We're glad you found the sale appealing and that the quality of the masks met your expectations.

Kind regards,
Cindy.

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery. Goods as described. All perfect.

December 31, 2024
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Reply from Baker Ross Ireland

Hello,

We appreciate your kind words and are thrilled to hear that you were happy with your recent order.
We strive to provide our customers with a positive experience, and your feedback is valuable to us.

Kind regards,
Cindy.

Rated 5 out of 5 stars

Fun products

I got the shrinking keyring set and sewing kits. These were lots of fun with kids from 3 to 7 and me too. They taught basic sewing skills with items they were excited about.

January 6, 2025
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Reply from Baker Ross Ireland

Hello,

Thank you for your kind words!
We're thrilled to hear that you and your children enjoyed the shrinking keyring set and sewing kits.
It's wonderful to know that these activities provided a fun and engaging way to learn basic sewing skills.
We appreciate your feedback and are glad you found them enjoyable.

Kind regards,
Cindy.

Rated 5 out of 5 stars

Great value and service delivery time…

Great value and service delivery time excellent 👍👍

January 2, 2025
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Reply from Baker Ross Ireland

Hello,

We appreciate your kind words and are thrilled to hear you enjoyed the value and service delivery time.
We strive to provide excellent service and are glad we met your expectations.

Kind regards,
Cindy.

Rated 2 out of 5 stars

I ordered 2 packs of 4 ceramic mugs

I ordered 2 packs of 4 ceramic mugs. 1 pack was undamaged, but the other pack contained 2 completely smashed mugs and 1 cracked mug. There was no FRAGILE sign on the outside of the box and the mugs weren't very well protected inside unfortunately.

December 11, 2024
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Reply from Baker Ross Ireland

Hi Amy,

We're so sorry to hear about the damaged mugs you received.

We understand your frustration with receiving broken items, especially after looking forward to your purchase.

It's disappointing when an order arrives damaged, and we sincerely apologise for the inconvenience.

We appreciate you bringing this to our attention, and we value your feedback as we strive to improve our service.

Please be advised, my name is Lynn, and I have emailed you with further information regarding this issue.

Kindest regards

Lynn
Baker Ross Team

Rated 4 out of 5 stars

Everything arrived in tact and on time…

Everything arrived in tact and on time and before Christmas which was. marvellous. If I had one. tiny criticism it would be to make the crackers a little more exciting inside! Having said that they were beautifully presented.

December 16, 2024
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Reply from Baker Ross Ireland

Hi Brenda,

We're thrilled to hear your order arrived intact and in time for Christmas! It makes us happy to know we could contribute to your holiday celebrations.

We appreciate your feedback regarding the crackers. We understand your desire for more exciting contents and we value your suggestion as we constantly strive to improve. Thank you for taking the time to share your thoughts and for acknowledging the beautiful presentation. We hope you enjoyed the rest of the contents of your order.

Many thanks

Lynn
Baker Ross Team

Rated 5 out of 5 stars

Fast efficient delivery

Fast efficient delivery, no co.plaints

December 11, 2024
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Reply from Baker Ross Ireland

Hi Noreen,

It's wonderful to know that your delivery was both fast and efficient, and that you had no complaints. We truly appreciate you taking the time to share your feedback, as it helps us to ensure we're consistently providing excellent service. We're committed to maintaining these high standards and look forward to serving you again in the future. Thank you once more for your kind words. We value your business!

Kindest regards

Lynn
Baker Ross Team

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, good products

December 5, 2024
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Reply from Baker Ross Ireland

Hi Alison,

We're thrilled to hear you received your order promptly and that you're pleased with the products! It makes us incredibly happy to know that your experience with us was positive from start to finish. We truly appreciate you taking the time to share your feedback, and we're committed to continuing to provide excellent service and high-quality products. Your satisfaction is our top priority, and we're delighted to have exceeded your expectations on this occasion. Thank you again for your kind words; they mean a great deal to us. We hope you enjoy your purchase!

Best wishes

Lynn
Baker Ross Team

Rated 1 out of 5 stars

Not delivered yet!!!!

December 9, 2024
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Reply from Baker Ross Ireland

Hello,

Thank you for your feedback.
We are very sorry that there has been delays with the delivery of your parcel.
Upon checking, we can see that your order was delivered on the 02/01.
Our apologies for any inconvenience.
Kind regards,

Cindy.

Rated 2 out of 5 stars

Christmas Crafts Quality

No glue included with Christmas craft pack that required it.
Poor quality sticking agent on the Christmas paper chain craft kit.
Quality not as high as last year's Christmas crafts order!

December 6, 2024
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Reply from Baker Ross Ireland

Hello,

We understand your disappointment with the Christmas craft pack.
Please however kindly note that it is indicated on the website that the glue is not included with this pack.
We strive to provide high-quality products and are sorry that this experience fell short of your expectations.
We appreciate your feedback and will use it to improve our offerings in the future.
Our apologies for any inconvenience.
Kind regards,

Cindy.

Rated 5 out of 5 stars

Quick delivery

December 2, 2024
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hi Margaret,

We very much appreciate the amazing 5 Star review, you have kindly taken the time to leave us.

It is great to hear, you were satisfied with the prompt delivery of your parcel.

Kind regards

Lynn
Baker Ross Team

Rated 5 out of 5 stars

Fast delivery

Fast delivery , very satisfied with my order

December 4, 2024
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hi,

We're thrilled to hear your order arrived quickly and that you're satisfied! It makes us happy to know we met your expectations. Providing a positive experience is our top priority, and your feedback is invaluable in helping us achieve that goal. We appreciate you taking the time to share your positive experience with us. We hope you enjoy your purchase! Thank you again for your kind words.

Many thanks

Lynn
Baker Ross Team

Rated 4 out of 5 stars

Parcel arrived on time

Parcel arrived on time. Easy to understand website

December 2, 2024
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hi Ann,

Thank you for your kind words and rating! We're thrilled to hear that your parcel arrived on time and that you found our website easy to navigate. We always strive to provide a seamless and positive experience for our customers, and your feedback confirms we're on the right track in those areas. We appreciate you taking the time to share your experience, and we hope to see you again soon for your next purchase. Your satisfaction means a great deal to us.

Kindest regards

Lynn
Baker Ross Team

Rated 1 out of 5 stars

Very poor quality magnets.wont be…

Very poor quality magnets.wont be buying again

December 2, 2024
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello,

We understand your disappointment with the magnets.
We value your feedback and will use it to improve our products.
We will also email you shortly to help further.
Our apologies for any inconvenience.
Kind regards,

Cindy.

Rated 5 out of 5 stars

Goods were as shown on the website and…

Goods were as shown on the website and were also of good quality.

November 26, 2024
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hi Agnes,

We're thrilled you had a positive experience! We appreciate you taking the time to share your feedback. It means a lot to us to know our products met your expectations in terms of both appearance and quality. We strive to provide accurate representations of our goods and maintain high standards, so your comments are truly encouraging. We hope you'll continue to shop with us and look forward to serving you again soon. Thank you again for your wonderful review!

Best wishes

Lynn
Baker Ross Team

Rated 5 out of 5 stars

Very quick delivery and lovely quality…

Very quick delivery and lovely quality fabric.

November 26, 2024
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hi Mary,

It means a great deal to us that you enjoyed your experience from start to finish. We always strive to provide both speedy delivery and high-quality materials, so your feedback is incredibly encouraging and motivates us to continue providing excellent service. We appreciate you taking the time to share your positive experience with us. We hope you enjoy your new item and look forward to serving you again in the future. Thank you again for your wonderful review!

Kind regards

Lynn
Baker Ross Team

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