Delivery of items ordered was prompt. However, two of the shrink keyrings, despite following instructions carefully, ended up bunched up, leading to an upset pupil. They usually curl up at the corners... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought lovely Christmas cups for my Junior Infant class. Sadly website said delivery in 2 days but they didn't arrive until 23rd Dec. Too late for me to give to the children. Had to run to Smyths to... See more
Company replied
I love the huge variety of products this Company offer.The prices are great the service and delivery really fast and efficient too so 5 stars for them .Highly recommended.
Company replied
I ordered little trucks and diggers for my grandson and poppy windmills for me :) all arrived within the week, great selection of novelties that aren't arts and crafts. I love browsing the Baker Ross... See more
Company replied
Company details
About Baker Ross Ireland
Written by the company
Arts & Crafts
Craft Activities
Toys
OFFERS
Contact Us
Inspiring creativity since 1974
We think it should be easy for parents, teachers and most importantly kids, to fulfil their creative potential with access to fun and educational craft activities at a great price. That’s because inspiring young creatives with educational play ideas will get them thinking and learning from the very beginning.
We stock a huge range of arts and crafts supplies that make play-based learning straightforward and enjoyable for all the family. Plus, we have hundreds of free craft projects and fun themed printables too - because we love helping kids achieve!
Exclusive Products
With over 75% of products exclusive to Baker Ross, there’s nowhere better to shop for your arts and crafts essentials or party supplies. Designed with kids in mind, our toys, craft kits and imagination boosting activities bring fun and learning together so everyone, everywhere can experience the creative joy of arts and crafts.
Money back guarantee
All products sold by Baker Ross Limited come with a money back satisfaction guarantee. Therefore, if for any reason you are not happy with your order or a product, simply return it to us within 28 days of receipt for a full refund of the goods value or an exchange.
Contact info
4.2
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Arrived quickly and was as expected
Arrived quickly and was as expected.
4 stars because the box that they were sent in only had a small amount of tape on it, and half the box was open on delivery.
June 9, 2025
Reply from Baker Ross Ireland
Hello Ann,
We appreciate your order and are glad the item met your expectations.
We're sorry to hear the packaging was not secure upon arrival.
We will review our shipping procedures to prevent this in the future.
Thanks for the feedback.
Kind regards,
Cindy.
I have NOT received it !!!
I have NOT received it !!!! I spent 375€ on the 07 th June and still it hasn’t arrived ! I am absolutely furious !!!!
June 9, 2025
Reply from Baker Ross Ireland
Hello Fiona,
We are very sorry to hear that you have not received your order from June 7th.
We know how frustrating that is.
We can see that you have been in touch with our customer service team via email and this is currently being investigated for you.
Our sincere apologies for any inconvenience.
Kind regards,
Cindy.
Lovely products just what we needed
June 6, 2025
Reply from Baker Ross Ireland
Hello Agnes,
We're happy to hear that our products met your needs perfectly. Thank you for your positive feedback; we appreciate it greatly!
Kind regards,
Cindy.
Reply from Baker Ross Ireland
Hello Emma,
We're happy to hear that you had a positive experience with the product quality and the speed of our delivery.
Thank you for your feedback!
Kind regards,
Cindy.
Very handy just ordered what I needed…
Very handy just ordered what I needed and got it quick enough no bother.
Product was perfect for what it was needed for.
May 27, 2025
Reply from Baker Ross Ireland
Hello,
We're happy to hear that you found the ordering process convenient and received your product promptly.
It's great to know the product met your needs perfectly.
Thank you for your positive feedback!
Kind regards,
Cindy.
Reasonable and quick
Very quick delivery. Items were as expected and seemed good value for the money.
May 27, 2025
Reply from Baker Ross Ireland
Hello Jennie,
We're happy to hear that you received your order quickly and that the items met your expectations and seemed like good value.
Thank you for your positive feedback!
Kind regards,
Cindy.
Reply from Baker Ross Ireland
Hello,
We're happy to hear that you had a positive experience with our product and delivery service.
We appreciate your kind words about our communication!
Kind regards,
Cindy.
Reply from Baker Ross Ireland
Hello,
We're happy to hear that you were pleased with the party picnic products.
Thank you for sharing your positive experience with our products;
we appreciate your feedback!
Kind regards,
Cindy.
Communion party art and crafts
Bought some art and crafts for my son's Communion party. The children all loved them. We put a big sheet of paper down the hall so the children all made a beautiful mural with all the stickers, stencils and crayons 😊
May 17, 2025
Reply from Baker Ross Ireland
Hello,
We're so happy to hear the art supplies were a hit at the Communion party!
It sounds like the children had a wonderful time creating the mural. Thank you for your positive feedback.
Kind regards,
Cindy.
Reply from Baker Ross Ireland
Hello,
We're glad you appreciate the product quality and fast delivery.
We understand your concern about the postage cost.
Thanks for your feedback.
Kind regards,
Cindy.
Reply from Baker Ross Ireland
Hello Helen,
We're so glad it was perfect for your granddaughter's school project! Thanks for your positive feedback.
Kind regards,
Cindy.
Reply from Baker Ross Ireland
Hello,
We're so glad to hear you had a positive experience with your recent purchase.
We appreciate your kind words and the 5-star rating!
Kind regards,
Cindy.
Reply from Baker Ross Ireland
Hello Colette,
Thank you for your positive feedback.
We are glad that you are happy with the delivery service.
Kind regards,
Cindy.
The shipping times were a lot longer…
The shipping times were a lot longer than advertised. It said 3-4 days but in reality was 6 working days (9 if you count weekend)
April 22, 2025
Reply from Baker Ross Ireland
Hello,
We understand your frustration with the shipping delay.
We strive to meet our advertised delivery times, and we apologize that this was not the case for your order.
We are working to improve our shipping processes to ensure that all orders are delivered promptly.
Our apologies for any inconvenience.
Kind regards,
Cindy.
Reply from Baker Ross Ireland
Hello Emily,
We're so glad to hear that you were pleased with your recent order. We appreciate your feedback and are committed to providing high-quality products and timely delivery.
Kind regards,
Cindy.
ONLY ARRIVED YESTERDAY A BIT LATE FOR…EASTER HUNT
ONLY ARRIVED YESTERDAY A BIT LATE FOR EASTER
April 14, 2025
Reply from Baker Ross Ireland
Hello Ruth,
We understand your disappointment about the late arrival of your order.
We strive to ensure timely deliveries, and we apologize for any inconvenience this may have caused.
Kind regards,
Cindy.
Great quality
Reliable service with good communication. Prompt delivery of quality goods.
April 8, 2025
Reply from Baker Ross Ireland
Hi Marese,
Thank you for your kind words and positive feedback.
We appreciate you taking the time to share your experience.
We strive to provide excellent service and are glad to hear that we met your expectations.
Kind regards
Lynn
Baker Ross Team
Order not fulfilled and got no updates…
Order not fulfilled and got no updates til I requested them to check order. Very poor service. Will not use again. I needed the supplies for a kids camp and had to rebuy elsewhere. Only told me when I emailed that order had been sent back. Terrible
April 7, 2025
Reply from Baker Ross Ireland
Hello Alicia,
We understand your frustration with the delay in your order.
We strive to provide excellent service and are disappointed that your experience did not meet our standards.
We appreciate you bringing this to our attention and will use your feedback to improve our processes.
We can also see that a full refund was issued for you.
Our apologies for any inconvenience.
Kind regards,
Cindy.
Good price and quick delivery
I ordered acrylic paints which worked out at a very good price, ordering was easy and I was surprised how quickly I received my order, thank you.
April 2, 2025
Reply from Baker Ross Ireland
Hi Angela,
Thank you so much for your kind words!
We are thrilled to hear that you had a positive experience with our service.
We strive to provide our customers with the best possible experience, and we are delighted that you found our prices competitive and our delivery efficient.
We appreciate your business and hope to see you again soon.
Best wishes
Lynn
Baker Ross Team
Reply from Baker Ross Ireland
Hi Hazel,
Thank you for your kind words!
We're so glad to hear you enjoyed our products, service, and bargains.
We strive to provide a positive experience for all our customers, and your feedback means a lot to us.
Kindest regards
Lynn
Baker Ross Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.