Staff were very friendly and informative. Moved me away from getting the wrong size bike which was previously advised by another company. Bike feels perfect now, well setup. They even fitted my bottle... See more
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Excellent customer service in Chiswick today from the whole team, sales and mechanics. I needed a last minute pannier rack for a trip on Monday. Herbert ( think I caught the name right?) sorted throug... See more
Herbert did a fantastic job of serving me, and gave great advice about sizing. I couldn't be happier with my Trek Checkpoint. It is perfect for the bikepacking event I am doing in Spain later this m... See more
Had a very good experience buying my electric bike at Balfe's, Chiswick. It was 55% off in the Christmas/New Year sales so it was a real bargain! Simon, Herbert, Govind and Mike were extremely helpful... See more
Company details
About Balfe's Bikes - Chiswick
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
124-126 Chiswick High Road, Chiswick, W4 1PU, London, England, United Kingdom
- 02038701005
4.7
Excellent
760 reviews
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Thank you for fixing my bike when it…
Thank you for fixing my bike when it broke down suddenly. Very efficient and helpful!
May 18, 2026
Balfe's Bikes Chiswick, excellent customer service, expertise and range of bikes
The team at Balfe's bikes in Chiswick have been very friendly, helpful and informative.
They ordered the bike I needed which arrived very quickly and have kept me informed very well.
I wanted a few modifications to the bike just to taylor it to my requirements, which they were very happy to do for me.
Customer service, knowledge and expertise all 5 star. Balfe's also has a very wide range of bikes to suit almost any requirement or budget.
May 16, 2026
Staff were professional and the bike…
Staff were professional and the bike was delivered on time and as advertised
May 3, 2026
Great service from Balfe’s as always.
Great service from Balfe’s as always.
Big shout out to Ben for exceptional service in repairing my bike, quickly and efficiently,
Thank you Team Balfe’s!
May 5, 2026
Balfe's is my go-to- bike store!
April 25, 2026
Helpful and knowledgeable
Great service, talked me through my bike features and maintenance and how each feature affects the riding experience.
April 21, 2026
Thoughtful service
Once we got home with our new bike we realised the bike was a little too small. Herbert and the team were happy for us to change it for a bigger size.
April 24, 2026
Excellent service
I bought a frame from Giant to replace a frame a crashed in an accident. Balfe's helped with rebuilding the bike around the new frame. Very attentious, they spotted a defect in the new frame and dealt with a replacement from Gian directly. I'm very happy with the "new" bike (the old bike in a new frame!).
April 19, 2026
We bought a Giant children’s bike from…
We bought a Giant children’s bike from Balfe's Chiswick and had a very good experience. The bike was delivered fully assembled, on time, and exactly as promised. My child really loves the bike and we are happy with the quality.
We had a couple of small issues afterwards, and the team was very helpful, quick, and professional in resolving them. Special thanks to Govind Mohan for the excellent support and assistance throughout. Really pleased with the service and would definitely recommend.
April 16, 2026
Very professional team !!
April 12, 2026
Knowledgeable and friendly
Really knowledgeable and friendly staff who went above and beyond to help me out with some components I needed. Nice to go into a bike shop that’s clearly run by enthusiasts. Thank you!
April 11, 2026
Great customer service and knowledge
Great customer service and knowledge. I was given honest advice and not sold kit I didn't need. Honest and respectable service.
April 10, 2026
Staff were very helpful and the order I…
Staff were very helpful and the order I made online arrived 2 days ahead of schedule. Thank you
April 14, 2026
My experience with Balfes was great
My experience with Balfes was great. My bike feels like brand new after the general service and replacement of needed parts.
April 6, 2026
Incredibly happy…Thank you
I am so happy with my bike and the incredible service afforded to me at the store. Thanks to everyone at Balfe’s Bikes, Chiswick.
April 12, 2026
Super convenient and safe to be able to…
Super convenient and safe to be able to collect items in-store, purchased on line.
April 4, 2026
Great service
Great service. Repaired broken chain set on my bike quickly and effectively.
April 8, 2026
BALFE'S IN CHISWICK ARE EFFICIENT
BALFE'S IN CHISWICK ARE EFFICIENT, FRIENDLY AND HELPFULL.
April 2, 2026
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