Yaz ( the friendly persian boy) is a blessing. Super professional and helpful. Gave me the possible options while explaining why those fit my requirments nicely.
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Visited the Dulwich branch after work; easy to find and get to. I visited on this occasion to collect an online order ahead of a big ride. The staff there were very friendly and helpful. Pricing for m... See more
Service I received in the store when I picked up my bike was great and the assistant spent loads of time with me and answered all my questions. Unfortunately my electric gears hadn’t been fully cha... See more
Really good knowledgeable staff,(Jonathan )super (helpful ,terrific service able to narrow choices down, ordered bike in, then was able to return a week later & test ride my choices. Very happy with... See more
Company details
About Balfe's Bikes - Dulwich
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
36 East Dulwich Road, Dulwich, SE22 9AX, London, United Kingdom
- 020 7732 4170
4.6
Excellent
1K reviews
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Excellent service
I thought they provided an excellent service. I purchased a bike for my daughter and they were extremely patient as she pedalled around the store. Very happy.
February 16, 2025
Great service from Balfe’s Dulwich team
John and the Dulwich team were very helpful in choosing a bike for my son. They got it checked and ready very quickly, so my son can ride away with it.
February 24, 2025
Excellent service from Balfe's Bikes…
Excellent service from Balfe's Bikes they are extremely professional, accommodated our request and gave us ample time to consider the bikes that we were satisfied with, especially John who listens patiently to what we actually wanted and helps us choose the appropriate bike for us.
I have already recommended this service to several of my colleagues and friends.
Thank you all!
JD
February 25, 2025
Giant Shifter problem solved!!!
Had a bit of an issue with my Giant bike which thanks to the guys in the workshop got fixed really quickly. Friendly and helpful local bike shop. 😁
February 22, 2025
Unprompted review
good local shop
January 31, 2025
Help when needed
Friendly and helpful staff, was good that I knew one of the staff from before.
Will be back again soon.
February 11, 2025
All the staff at Balfe's Bike Dulwich…
All the staff at Balfe's Bike Dulwich are very knowledgeable, Kevin who sold me my electric bike, listened to what I wanted and didn't push the most expensive bikes. It wasn't too much trouble to add on mud guards and a bike rack and I was able to pick the bike up on date that that was arranged.
February 10, 2025
May use AI-assist with repliesRead more
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Took two weeks to do the service
Took two weeks to do the service, left one part still needing replacing, tyres were flat so had to pump them up myself and the up/down gear button was the wrong way around so had to fix that myself. Plus - as it was the first service - expected a discount but they gave me £10 off a £300 service. Wouldnt recommend.
February 10, 2025
Reply from Balfe's Bikes - Dulwich
Hello James,
Thanks for spending the time to explain your experience. I will have a chat with the mechanics that assessed and worked on your bike, as it seems like some attention to detail was missing from the service, sorry about that. Once the part that we were waiting for arrived the bike was completed the same day, however the part did take longer than expected to arrive from Specialized. The first free service is offered in the first 6-8 weeks and is a running in service, due to the bikes age and condition it is not possible to carry this out.
The final part for your bike is here in store if you want to come by for it.
Sorry for falling short of the level of service we aim for and expected.
Thanks, Joseph (Store Manager)
Good bike shop
February 10, 2025
Very helpful staff
Very helpful staff - worked out just what I needed - ordered two e-bikes for me to try and I bought one. I'm vety pleased with it.
January 27, 2025
Great local bike shop
The staff are all very friendly and helpful. Good selection of goods and click and collect make it a handy option in supporting a local bike shop.
January 24, 2025
Great
Kevin was great at making sure bike all prepped and ready for use with mudguards and lights! Thank you for your hard woek
February 2, 2025
Balfe's Dulwich are great
Balfe's Dulwich are great. Reliable friendly and reasonably priced.
January 21, 2025
Very knowledgeable
Very knowledgeable, extremely helpful and approachable. My bike now rides better than ever, after their service and tweaks.
January 22, 2025
Super helpful and answered a lot of my…
Super helpful and answered a lot of my questions. These guys are my local store, so happy to head back to them if I ever need support with my bike.
January 11, 2025
Honest and knowledgable appraisal of…
Honest and knowledgable appraisal of what was needed
January 20, 2025
Great value
Chain waxing bundle was a really good price, did take a while to be delivered but included a medium sized bottle of top up wax, not just the small. TBH I'm waiting for better weather to do the work on the bike but staff gave me loads of helpful tips.
January 9, 2025
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