Yaz ( the friendly persian boy) is a blessing. Super professional and helpful. Gave me the possible options while explaining why those fit my requirments nicely.
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See what reviewers are saying
Service I received in the store when I picked up my bike was great and the assistant spent loads of time with me and answered all my questions. Unfortunately my electric gears hadn’t been fully cha... See more
Visited the Dulwich branch after work; easy to find and get to. I visited on this occasion to collect an online order ahead of a big ride. The staff there were very friendly and helpful. Pricing for m... See more
Really good knowledgeable staff,(Jonathan )super (helpful ,terrific service able to narrow choices down, ordered bike in, then was able to return a week later & test ride my choices. Very happy with... See more
Company details
About Balfe's Bikes - Dulwich
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
36 East Dulwich Road, Dulwich, SE22 9AX, London, United Kingdom
- 020 7732 4170
4.6
Excellent
1K reviews
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Lost order
Lost order
Firstly your message about the expected delivery of my bag was overly categorical, as it did not arrive at the time apparently promised.
Secondly I had to chase up the local shop (East Dulwich) several times in person and on the phone. A waste of mine and their time
Thirdly as the bag was apparently lost somewhere, I cancelled the order, but it turned up a couple of days later!
Finally the staff were helpful in person, but could not find the bag, so you lost a sale.
May 15, 2026
Great service all round
Great service all round. Mike and Sean are thorough and helpful .
May 30, 2026
Unprompted review
Great customer service
Great customer service from John and the team. Helpful and non-judgmental when I asked rookie questions!
May 20, 2026
Excellent bike and build.
May 14, 2026
Fantastic service
Fantastic service. Bike delivered quickly and minor issues were dealt with swiftly in store. Staff were incredibly helpful and polite. Very pleased.
May 18, 2026
Visited Balfe’s in East Dulwich for…
Visited Balfe’s in East Dulwich for minor repairs to my bike. They fitted the saddle incorrectly ie pointing upwards and I was booked on a ride and had the most uncomfortable experience. When I went back that evening I was met with indifference from staff and no acknowledgment of their mistake -and the hassle it caused me - their bike knowledge / skills in this occasion were not good but their customer service was non existent- there are other places to go in East Dulwich including L’Atelier du Velo which gives excellent bike and customer service
May 2, 2026
Unprompted review
Amazing
Amazing, such helpful and lovely staff. I am a complete bike novice and was looking for a road bike. They took their time to walk me through options.
May 13, 2026
Very friendly and informed staff
Very friendly and informed staff. The information I got was accurate and honest.
May 6, 2026
Really good competitively priced gear…
Really good competitively priced gear with very friendly and helpful staff
May 8, 2026
The team at Dulwich are always great
The team at Dulwich are always great, helpful and knowledgeable!
May 3, 2026
Mike at Dulwich provided excellent…
Mike at Dulwich provided excellent service helping to get my bike going after a long while.
May 9, 2026
Unprompted review
Wonderful helpful staff
Wonderful helpful staff, the team were also very friendly.
I have also given an instore review
April 28, 2026
Fast and friendly same-day service to…
Fast and friendly same-day service to assemble a child's bike from the box. Highly recommended!
May 1, 2026
I orderd Cycle Lock on Sunday
I orderd Cycle Lock on Sunday. I waa told it would arrive on Monday -- Tuesday, when ready to collect, I would be contacted. Tuesday afternoon I collected the lock. Great customer service at my local Dulwich branch.
April 29, 2026
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