Yaz ( the friendly persian boy) is a blessing. Super professional and helpful. Gave me the possible options while explaining why those fit my requirments nicely.
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See what reviewers are saying
Service I received in the store when I picked up my bike was great and the assistant spent loads of time with me and answered all my questions. Unfortunately my electric gears hadn’t been fully cha... See more
Visited the Dulwich branch after work; easy to find and get to. I visited on this occasion to collect an online order ahead of a big ride. The staff there were very friendly and helpful. Pricing for m... See more
Really good knowledgeable staff,(Jonathan )super (helpful ,terrific service able to narrow choices down, ordered bike in, then was able to return a week later & test ride my choices. Very happy with... See more
Company details
About Balfe's Bikes - Dulwich
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
36 East Dulwich Road, Dulwich, SE22 9AX, London, United Kingdom
- 020 7732 4170
4.6
Excellent
1K reviews
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The staff were all really knowledgable
The staff were all really knowledgable, patient and helpful. Yaz spent a long time understanding my needs and making sure I got the correct products. Despite my lack of knowledge the staff all took the time to explain the answers to my many questions
April 19, 2026
Excellent customer service. As usual
Had to replace a lock with a Diamond rated one, the guy who helped me find the right lock,( I wish i knew his name), was brilliant. Ordered in a possibility and helped with the fitting.
April 16, 2026
poor online customer service
I ordered a hiplock online to receive confirmation it would be ready to collect in 4 days. On the 5th day I went into the shop to enquire only to be told it would take 2 weeks. I contacted customer services on day 16 to be told it was ready for collection. Only then did I receive a message from the shop it was ready to collect. Poor customer service
April 15, 2026
Very friendly and helpful staff
April 10, 2026
cycle to work scheme
Bought a bike trough cycle to work scheme, very happy with quality and advice, plus they include a check up after 3 months
April 10, 2026
Helpful staff and easy experience
Staff very helpful to guide me through cycletowork scheme and help me pick out a bike that was perfect for me!
March 28, 2026
Friendly
Good friendly service if a little expensive but that's a never ending cost of living crisis for you.
March 31, 2026
Great experience all round
Great experience all round, clearly passionate staff are always at hand, giving solid advice.
A rare find these days, genuinely knowledgeable cyclists.
Balfes was a clear choice as to where to buy a new bike from....
6 week check up coming soon.
March 15, 2026
Great customer service
Great recommendation and customer experience, they took lots of time to explain what bike was right for our daughter and she could test them out beforehand.
March 13, 2026
Always great service from all staff
Always great service from all staff, but a special mention to Fred who is great.
March 8, 2026
Great service, great bike!
The team were super helpful in helping me pick out a bike that met my needs, getting everything ordered and built and setting me up to go! Everything was handled very professionally and smoothly!
March 7, 2026
Very helpful advice
Very helpful advice. Much appreciated. This is my local bike shop and I am very happy with it!
February 17, 2026
Super helpful and knowledgeable
Super helpful and knowledgeable.
There were a few issues with my bike, they talked them through really clearly and gave a reasonable quote and suggestions how to prioritize the work if I couldn't afford it in one go.
February 21, 2026
New bike required
New bike required - I knew roughly what I wanted and budget. At the shop they quickly assessed and identified potential options, evaluated them, made a recommended - which I accepted. All with good Q&A about what was / was not important and why etc.
February 18, 2026
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