Yaz ( the friendly persian boy) is a blessing. Super professional and helpful. Gave me the possible options while explaining why those fit my requirments nicely.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Visited the Dulwich branch after work; easy to find and get to. I visited on this occasion to collect an online order ahead of a big ride. The staff there were very friendly and helpful. Pricing for m... See more
Service I received in the store when I picked up my bike was great and the assistant spent loads of time with me and answered all my questions. Unfortunately my electric gears hadn’t been fully cha... See more
Really good knowledgeable staff,(Jonathan )super (helpful ,terrific service able to narrow choices down, ordered bike in, then was able to return a week later & test ride my choices. Very happy with... See more
Company details
About Balfe's Bikes - Dulwich
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
36 East Dulwich Road, Dulwich, SE22 9AX, London, United Kingdom
- 020 7732 4170
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent helpful service.
December 21, 2025
Exceptional service while shopping for…
Exceptional service while shopping for a new mountain bike for my daughter! They really know their stuff and gave me some epic advice. Quickly delivered and set up perfectly for Christmas! Thanks Balfes, E Dulwich
December 15, 2025
I brought my electric bike in.
I brought my electric bike in as one of the pedals lost a bolt and it kept falling off while I was riding. The staff were very friendly and polite. They made time for me quite quickly and ordered the part I needed straight away. The part came a week later and they fitted it for free!! (As they said it didn’t take long). The employee who helped me is called Yaz and honestly he was amazing. Thank you Yaz and thank you Balfe’s Bikes.
December 13, 2025
Great service in store
Great service in store. Good communication and punctual delivery of tyre that had to be ordered in.
December 16, 2025
Great bike shop and great service!
December 3, 2025
Friendly
Friendly, helpful, supportive. Didn’t rush us whilst we were purchasing the boat ke for our friend.
December 5, 2025
Stress free experience
It was simply, It was straight forward. The customer advisor took a few details it was stress free all round great experience.
December 4, 2025
Great service and fast reply
Great service and fast reply. Very happy with my new bike
November 29, 2025
very helpful staffs
November 25, 2025
Fantastic service
Fantastic service. Couldn’t fault them in answering any questions I had and were very helpful in getting the kids seat sort it, thus making sure it was suited for the bike! Will buy from them again!
November 24, 2025
Excellent website and service m
I was looking for some bone conducting headphones and Balfes' easy to navigate website had a good offer.
Excellent service from the team as I was able to pick them up a couple of days' later.
Thanks Team 👍
November 16, 2025
I ordered a Trek Domane+ with extra set up with no fuss
I ordered a Trek Domane+ (ebike) and had it sent to the Dulwich store. The staff there were busy but very helpful. I spoke mostly to Julian but also dealt with Mark, John and Jason at some point. All wonderful people and they helped me get my bike ready. Things they got sorted for me before picking it up were getting the brakes bled, added mudguards, a quick rack and GP5000 tyres. No fuss and they were so polite. Basically I would 100% recommend the store based on my experience with the staff.
November 10, 2025
Super awesome staff
Super awesome staff, they guide you with the expertise of their knowledge while buying spares, very friendly staff great experience.
November 11, 2025
Bike took five days to service
Bike took five days to service. Somehow it wasn't checked in by staff correctly and effectively became lost in the system. It's getting very expensive for a service at Balfe's. £276 for a new chain, general service, and cassette is more than 25% of the cost of the bike (also from Balfe's) and seems disproportionate to me.
November 9, 2025
Bike came in for service
Bike came in for service. Now broken and needs to go back in after less than a week.
November 6, 2025
My local branch is teeming with…
My local branch is teeming with exceptionally knowledgeable and helpful and friendly staff
November 2, 2025
Porto
Really great friendly, helpful service and they keep are good at keeping you updated when you aren't in the shop
October 27, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.