Yaz ( the friendly persian boy) is a blessing. Super professional and helpful. Gave me the possible options while explaining why those fit my requirments nicely.
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Visited the Dulwich branch after work; easy to find and get to. I visited on this occasion to collect an online order ahead of a big ride. The staff there were very friendly and helpful. Pricing for m... See more
Service I received in the store when I picked up my bike was great and the assistant spent loads of time with me and answered all my questions. Unfortunately my electric gears hadn’t been fully cha... See more
Really good knowledgeable staff,(Jonathan )super (helpful ,terrific service able to narrow choices down, ordered bike in, then was able to return a week later & test ride my choices. Very happy with... See more
Company details
About Balfe's Bikes - Dulwich
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
36 East Dulwich Road, Dulwich, SE22 9AX, London, United Kingdom
- 020 7732 4170
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Really friendly service
Really friendly service, item ordered in and fitted - all good.
October 28, 2025
Great Everything
Great service, great product, great price, great delivery - what more could a person ask for!
October 19, 2025
Good communication from the outset
Good communication from the outset, very nice helpful staff in store
October 22, 2025
Brompton rear tyre puncture repair
The team were just really friendly, helpful and efficient .
October 19, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Balfe's Bikes - Dulwich
Thank you so much for your kind words! We're proud to have a team in our Dulwich store that puts honesty and transparency first — it's great to hear that came through in your experience. We truly appreciate your support and hope to welcome you back again soon. Kind regards, Balfes Bikes
Very helpful guidance from John on…
Very helpful guidance from John on selecting the right bike for me
October 11, 2025
Reply from Balfe's Bikes - Dulwich
We're happy to hear that the guidance in our Dulwich store was helpful in selecting a bike. We appreciate your feedback and your recognition of our service. Kind regards, Balfes
Brilliant in an emergency
Brilliant in an emergency. My partner's brakes needed attention before she went to work and this was attended to in record time.
October 9, 2025
Reply from Balfe's Bikes - Dulwich
We're happy to hear that our Dulwich workshop team could assist your partner with her brakes in a timely manner before work. Thank you for your positive feedback and for taking the time to share your experience! Kind regards, Balfes Bikes
Excellent and efficient service
October 4, 2025
Reply from Balfe's Bikes - Dulwich
We appreciate you noting our excellent and efficient service; it means a lot to us that you had a positive experience with our Dulwich team. Kind regards, Balfes Bikes.
Very disappointed
Very disappointed, because they told me to inspect the bike and repair should take 10 working days, but I was waiting for the whole month and also I had to ask for parts , which was missing, if I didn't mention it may never get it back.
September 28, 2025
Reply from Balfe's Bikes - Dulwich
We appreciate your feedback and apologize for the delay and missing parts. We'll review your experience to improve our inspection and repair process and parts management.
always look after their customers
always look after their customers, its clearly in the DNA
September 21, 2025
Reply from Balfe's Bikes - Dulwich
We're always happy to hear that that our Dulwich team look after our customers. Thank you for your positive feedback; it means a lot to us. Kind regards, Balfes Bikes
Mansplaining from Balfes Bikes in East…
Mansplaining from Balfes Bikes in East Dulwich. The after care customer service is disappointing and I wouldn’t recommend to female customers.
September 27, 2025
Unprompted review
Reply from Balfe's Bikes - Dulwich
We appreciate your positive feedback regarding our friendly, helpful, and prompt service at our Dulwich store. We are glad you had a good experience. Kind regards, Balfes Bikes
Absolutely amazing company
Absolutely amazing company
The friendliest of staff
Knowledgeable
All the best cycling bits and more
Great rewards scheme
Such a pleasure to have found a cycling shop franchise like this
The clearance sales are naughty 😏
September 10, 2025
Reply from Balfe's Bikes - Dulwich
We're happy to hear that you had such a positive experience with our Dulwich team. It's great to know you appreciate our rewards scheme and clearance sales. Thank you for your fantastic feedback! Kind regards, Balfes Bikes
Reply from Balfe's Bikes - Dulwich
We are so happy to hear that you found our Dulwich team helpful and efficient. Thank you for your positive feedback; we appreciate it. Kind regards, Balfes Bikes
Prompt and effective service
I came into the store with a challenge and the team addressed it promptly. When the work I needed done was completed, I raised a shopping need. The staff person directed me to the product he recommended, which was not the most expensive.
September 8, 2025
Reply from Balfe's Bikes - Dulwich
We're happy to hear that our Dulwich team promptly addressed your challenge and provided a helpful product recommendation. Thank you for sharing your positive experience with us! Kind regards, Balfes Bikes
Staff are always friendly and helpful
Staff are always friendly and helpful. Easy to email them to check if they have in stock what I want and they reply promptly within the day.
September 4, 2025
Reply from Balfe's Bikes - Dulwich
We appreciate you taking the time to leave us this great review! We're happy to hear that our Dulwich staff were helpful and responsive to your needs. Kind regards, Balfes Bikes
puncture repair
very attentive and worked with my requirements. But unfortunately after riding my bike for about 15 to 20mins my back wheel was not secured properly and I had a very close call to a incident, so not very happy 😢
September 5, 2025
Very efficient and quick to help
They were very good at repairing my son’s puncture on his bike
August 22, 2025
Reply from Balfe's Bikes - Dulwich
We're happy to hear that our Dulwich staff were able to assist with your son's bike! Thank you for sharing your positive experience with us. Kind regards, Balfes Bikes
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