Fair straight forward ordering process. Communication was really good, I was made aware of every step of the order, from placing the order via cycle to work voucher to the products being dispatched. D... See more
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See what reviewers are saying
I cannot fault Balfes bikes in terms of delivery as the saddle arrived really quickly in perfect condition. I just wish that there was an option to return saddles that’s don’t work after minor use (a... See more
I am very pleased with the bike, please with the price I have paid it for . The only problem after today's first try it out is the I have some problems with some gears while changing and so dont reall... See more
I bought my bike online. Having compared prices across other platforms, Balfe’s were the most competitive and importantly for me, they have a no hidden charges for the Cycle to Work Scheme. Accepting... See more
Company details
About Balfe's Bikes - Gatwick Home Delivery
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
Camino Park, James Watt Way, RH10 9TZ, Crawley, Sussex, United Kingdom
- 020 4506 3856
4.6
Excellent
8K reviews
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Great discount price❤️
August 13, 2026
Very pleased with the service
Very pleased with the service, I was slightly concerned when my bike arrived in the back of a white van and the box was ripped and damaged but this could be the fault of the courier. The bike on inspection was absolutely fine and very well put together. I will definitely use Balfe's again
August 13, 2026
Very speedy
Very speedy. Ordered my bike late Tuesday evening and it was delivered to my house on the Thursday morning.
August 13, 2026
Cyclescheme
a bit of a wait to finalize all the orders from my cyclescheme but after that all went well especially delivery.
August 13, 2026
came well boxed no scratches quick…
came well boxed no scratches quick shipping overall really good with great prices
August 9, 2026
Great service
Great service, fast delivery as ordered and at a discounted price, very happy with Balfe Bikes.
July 16, 2026
A competitively priced SRAM Rival Group…
A competitively priced SRAM Rival Group set. Dispatched and delivered on the promised date. However, it was let down by parcel force delivery as packaging was heavily damaged and open on one corner. Luckily, none of the small loose items where adjacent to the damage area so I recieved all items ordered.
August 11, 2026
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Great price and in house delivery… little else!
Great price and in house delivery service however a lousy/non-existent after sales service! A new £3.5k E bike was purchased. On day 1 of ownership it was found to have a fault so a return was requested and denied. Reason, policy states a bike cannot be returned if used. How is one to know that a bike has a fault if it is not used? A request was made of the London branch to take the bike in to rectify the fault. A month later they have still not responded. Ridersupport suggested I take the bike to an independent Giant dealership to have the bike inspected which I did who discovered a sensor had been incorrectly calibrated at the factory. A second fault developed which did not even generate a reply from Balfe's. This was also addressed by a third party Giant dealership under warranty.
July 30, 2026
Reply from Balfe's Bikes - Gatwick Home Delivery
We’re sorry that your experience after purchasing the bike did not match the positive service you received during the sale and delivery.
A fault developing after use does not mean it will be ignored, although the bike may need to be inspected before the appropriate remedy can be confirmed. We’re particularly sorry that you did not receive the timely responses and support you expected from us.
We appreciate that another Giant dealer has now diagnosed and resolved both issues under warranty, but understand that you should not have needed to seek support elsewhere. Please accept our sincere apologies for the frustration and inconvenience caused.
Ordered a bike via cycle to work…
Ordered a bike via cycle to work scheme- Balfes made it very easy and was able to secure a bike in the sale until scheme funds were made available. A few bits needed amending on the order but the communication via email was excellent- prompt and straightforward- thank you, would recommend for future bike / accessories shopping.
August 12, 2026
Terrible!
Terrible!! bike turned up with no stablizers, and no pedals!! contacted Balfe's and they said they would send them out immediately...still haven't arrived. literally ruined my 5 year old little girls birthday!!
August 8, 2026
Reply from Balfe's Bikes - Gatwick Home Delivery
We’re very sorry that the bike arrived without the stabilisers and pedals, particularly as it was intended for your daughter’s birthday. We completely understand how upsetting and disappointing this must have been.
As soon as the missing items were reported, they were dispatched using a priority 24-hour delivery service. We’re sorry they did not reach you as quickly as expected and sincerely apologise for the impact this had on such an important occasion.
Had everything I wanted on website
Had everything I wanted on website, easy to order and quick delivery, issue with an item ( shoes that didn’t fit, if you want ride concepts considering ordering a size up ) but it was super easy to raise a return, will use again in the future
August 8, 2026
Still waiting to receive my child’s…
Still waiting to receive my child’s bike which was paid for 11 days ago. 2-4 days delivery time is stated on the website and have now missed my child’s birthday
August 12, 2026
Reply from Balfe's Bikes - Gatwick Home Delivery
We’re very sorry that the bike did not arrive in time for your child’s birthday and understand how disappointing this must have been.
The bike was dispatched within the stated timeframe; however, delivery to your location experienced a delay beyond the normal delivery timescale. We appreciate that this affected an important occasion and sincerely apologise for the disappointment caused.
It would be nice if someone replied to…
It would be nice if someone replied to my emails. We have been sent shows and pedals that don’t match. I understand mistakes are made but i don’t accept that the supplier just ignores repeated requests
August 8, 2026
Reply from Balfe's Bikes - Gatwick Home Delivery
We’re sorry that the shoes and pedals you received were not the correct matching items, and we understand how frustrating it must have been not to receive a response while trying to resolve this.
We respond to the majority of emails within 48 hours, although replies can occasionally take longer during particularly busy periods. We certainly do not intentionally ignore customer enquiries, and we apologise that the delay left you feeling this way
Very satisfied with purchase and delivery process
Excellent and quick customer service by Joshua, and then excellent and friendly delivery van and fitting service from Ian.
August 12, 2026
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