Fair straight forward ordering process. Communication was really good, I was made aware of every step of the order, from placing the order via cycle to work voucher to the products being dispatched. D... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I cannot fault Balfes bikes in terms of delivery as the saddle arrived really quickly in perfect condition. I just wish that there was an option to return saddles that’s don’t work after minor use (a... See more
I am very pleased with the bike, please with the price I have paid it for . The only problem after today's first try it out is the I have some problems with some gears while changing and so dont reall... See more
I bought my bike online. Having compared prices across other platforms, Balfe’s were the most competitive and importantly for me, they have a no hidden charges for the Cycle to Work Scheme. Accepting... See more
Company details
About Balfe's Bikes - Gatwick Home Delivery
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
Camino Park, James Watt Way, RH10 9TZ, Crawley, Sussex, United Kingdom
- 020 4506 3856
4.6
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My order was delivered promptly and was…
My order was delivered promptly and was very well packaged. Great service. Thanks.
August 12, 2026
How a bike should be delivered…
Bike delivered in timescale expected, fully assembled in well protected packaging.
August 12, 2026
Quick Delivery.
Bike got delivered real quick. Another store wasted my 2 weeks on waiting time but Balfe's delivered in 2 days. The delivery was also nice.
August 12, 2026
Customer facing
Prompt service. Delivery and set up communication was excellently handled.
August 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Extremely delayed!
Order was extremely delayed and I was still charged for postage which was supposed to arrive by Royal Mail 48 hour tracked service. I recommend using an alternative company.
August 12, 2026
Reply from Balfe's Bikes - Gatwick Home Delivery
We’re sorry that your order took considerably longer to arrive than expected and understand your disappointment.
Royal Mail Tracked 48 refers to the delivery service used once an order has been dispatched, rather than a guaranteed delivery within 48 hours of placing the order. Nevertheless, we appreciate that the overall delay fell short of your expectations and sincerely apologise for the inconvenience caused.
Great customer service
August 12, 2026
Bike never shown up and they never…
Bike never shown up and they never helped make the situation right. Didn’t know it wasn’t coming till my son’s birthday day. Poor customer service
August 11, 2026
Reply from Balfe's Bikes - Gatwick Home Delivery
We’re very sorry that the bike did not arrive in time for your son’s birthday. We completely understand how upsetting and disappointing this must have been for you both.
This is certainly not the experience we want for our customers, particularly when a bike has been purchased for such an important occasion. Please accept our sincere apologies for the disappointment caused.
The bike we bought represents fantastic…
The bike we bought represents fantastic value and the process of buying online was made very straightforward by great communication and customer service and speedy delivery.
August 14, 2026
good service and prompt delivery
August 14, 2026
Excellent Service
Online ordering was easy and the order arrived on time. Very good service. I will be using them again.
August 11, 2026
Awful experience from this so called…
Awful experience from this so called bike company. The bikes weren't the right size for my partner or myself despite following their size guide. One bike was faulty and both not as described yet they dug their heels in and made us pay one of the carriage charges to get it returned. Please be aware the bikes are too high even at their lowest point. So disappointed with the service I received and would not recommend using them as their customer service isn't good at all. We are now £50 out of pocket and they are still insisting the bikes were the correct size. We've now ordered some bikes from Amazon. At least I know I will get treated far better there!! Thanks for wasting our time Balfes.
UPDATE:
WITH REGARDS TO BALFES RESPONSE THIS IS NONSENSE AND THEY KNOW IT. THOSE BIKES HAD ISSUES AND THEY WERENT OWNING UP TO IT! BUYERS BEWARE AS THEY WONT PAY YOUR CARRIAGE CHARGE AND THE BIKES ARE SO NOT TRUE TO SIZE.
July 22, 2026
Unprompted review
Reply from Balfe's Bikes - Gatwick Home Delivery
We’re sorry that the bikes were not suitable for you and your partner, and we understand how disappointing the experience has been.
The sizing information provided was correct and based on the manufacturer’s guidance, although individual fit and comfort can vary. We arranged the return of the bike reported as faulty at no cost. The other bike was returned because the selected size was unsuitable, rather than because of a confirmed fault, so our subsidised £50 return charge applied.
We appreciate this was not the outcome you wanted, but we believe the returns were handled fairly and in accordance with the circumstances of each bike.
Excellent price and excellent service
August 14, 2026
All good.
All good.
Bike was delivered very quickly, updates and specific time slot for delivery were regulary communicated.
Thanks
August 14, 2026
Only 1 of 2 bikes delivered.
Only 1 of 2 bikes delivered.
Support queries unanswered for days & then apparently only a delaying tactic.
Still no resolution or answer after 9 days.
August 7, 2026
Reply from Balfe's Bikes - Gatwick Home Delivery
We’re very sorry that only one of the two bikes arrived and that you did not receive a timely response while trying to resolve this.
Unfortunately, a stock error affected the second bike. We have now spoken with you directly, explained the situation and advised you of the revised expected date. We appreciate the delay and lack of communication have been frustrating, and sincerely apologise for the inconvenience caused.
Had what I wanted in stock when other…
Had what I wanted in stock when other suppliers didnt, prompt delivery.
August 13, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.