Fair straight forward ordering process. Communication was really good, I was made aware of every step of the order, from placing the order via cycle to work voucher to the products being dispatched. D... See more
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See what reviewers are saying
I am very pleased with the bike, please with the price I have paid it for . The only problem after today's first try it out is the I have some problems with some gears while changing and so dont reall... See more
I cannot fault Balfes bikes in terms of delivery as the saddle arrived really quickly in perfect condition. I just wish that there was an option to return saddles that’s don’t work after minor use (a... See more
I bought my bike online. Having compared prices across other platforms, Balfe’s were the most competitive and importantly for me, they have a no hidden charges for the Cycle to Work Scheme. Accepting... See more
Company details
About Balfe's Bikes - Gatwick Home Delivery
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
Camino Park, James Watt Way, RH10 9TZ, Crawley, Sussex, United Kingdom
- 020 4506 3856
4.6
Excellent
8K reviews
Asks customers to review
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On time and good fit from good…
On time and good fit from good selection available and delivered promptly on time
August 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
No after sales service
The process of buying the bike and the delivery was faultless, however in order to set up the bike (suspension and play in headset)I had to look online and buy a shock pump. If I had bought it in a local bike shop this would have been done for me and I would get a free service to reset cable stretch etc after a bit of riding. If the on line purchase included a voucher for this I would have been much happier. Thanks.
August 19, 2026
Reply from Balfe's Bikes - Gatwick Home Delivery
Thank you for your feedback. We’re pleased the purchase and delivery went smoothly, although we’re sorry it was not clear what assistance remained available after delivery.
Customers who purchase online are welcome to visit any of our stores for help with suspension setup, headset adjustment and other initial bike checks. A separate voucher is not required. We appreciate you highlighting that we could communicate this support more clearly.
Product was as described and all ok
Product was as described and all ok - took a little longer to arrive than expected but that could of been due to the postal situation.
August 18, 2026
Easy-to-navigate website
Easy-to-navigate website, with competitive prices on all bikes and accessories. Great communication via email from the start of the order to the end.
Packaged well too! Would recommend
August 18, 2026
Stem riser ordered for Marlin 6
I found this stem riser to fit to increase the height of the handle bars for a more comfortable seating position. They're much better value than everyone else but took 12 days to deliver to NI.
August 18, 2026
Reply from Balfe's Bikes - Gatwick Home Delivery
Thank you for your review. We’re pleased the stem riser has helped you achieve a more comfortable riding position and that you found our price competitive.
We’re sorry the delivery to Northern Ireland took longer than expected and appreciate your patience while the order made its way to you.
Brilliant company to deal with great…
Brilliant company to deal with great prices on products with a vast selection, fast delivery. Highly recommend
August 18, 2026
Excellent service, would use again
Excellent service, prompt communication and delivery. No problems, wouldn't hesitate to use them again
August 18, 2026
Great selection of products and service
Easy to use website and straightforward order process, the range online is extensive but it was clear to know which products on site are in stock, with the supplier or unavailable, the prices were competitive also.
Balfe's kept me updated of my order progress which is always good to know and the products arrived well packaged and in good time!
August 15, 2026
I have not received the purchased item.
August 5, 2026
Reply from Balfe's Bikes - Gatwick Home Delivery
We’re sorry that you have not received your order.
The item was dispatched on time, and Royal Mail made several delivery attempts before returning the parcel to us. We appreciate that this is disappointing, although the non-delivery was outside our control.
My order was delivered promptly and was…
My order was delivered promptly and was very well packaged. Great service. Thanks.
August 12, 2026
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