Fair straight forward ordering process. Communication was really good, I was made aware of every step of the order, from placing the order via cycle to work voucher to the products being dispatched. D... See more
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I am very pleased with the bike, please with the price I have paid it for . The only problem after today's first try it out is the I have some problems with some gears while changing and so dont reall... See more
I cannot fault Balfes bikes in terms of delivery as the saddle arrived really quickly in perfect condition. I just wish that there was an option to return saddles that’s don’t work after minor use (a... See more
I bought my bike online. Having compared prices across other platforms, Balfe’s were the most competitive and importantly for me, they have a no hidden charges for the Cycle to Work Scheme. Accepting... See more
Company details
About Balfe's Bikes - Gatwick Home Delivery
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
Camino Park, James Watt Way, RH10 9TZ, Crawley, Sussex, United Kingdom
- 020 4506 3856
4.6
Excellent
8K reviews
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2nd bike I have purchased from these…
2nd bike I have purchased from these guys & Girls. Communications are good and the delivery driver is very good.
August 21, 2026
May use AI-assist with repliesRead more
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Ordered tyres & tubeless sealant on a…
Ordered tyres & tubeless sealant on a Sunday. Was advised the shipment was sent on Monday via 48 hour courier but by Thursday nothing had arrived nor any details available on tracking.
Contacted Balfe’s and was advised there was an error with my order and it must be recreated. Was told it would be shipped priority and delivered next day. It was not however and arrived the following day.
While I got the items I ordered, the requirement to chase the original order and then failure to deliver when committed means I must give Balfe’s 1 star.
August 22, 2026
Reply from Balfe's Bikes - Gatwick Home Delivery
We’re sorry that an error with the original order meant you had to contact us before it could be corrected and resent.
Although we’re pleased the tyres and sealant have now arrived, we understand that the priority replacement was also delivered later than advised. You should have been able to rely on the information provided, and we sincerely apologise for the inconvenience and disappointment caused.
Extremely satisfied with the service…
Extremely satisfied with the service and bike
Will do business again
August 22, 2026
Excellent service
Excellent service, everything was received as ordered and very fast too. Would order from Balfe again :)
August 22, 2026
Chris and Ben in customer support were …
Chris and Ben in customer support were very helpful … the monitoring of my new bikes status was excellent up until despatch an excellent again once it was placed on to delivery ( it fell down a bit in between as there were4 days when I didn’t know what was happening. Chris and Ben were very helpfull during this gap) Ian delivered the bike and was excellent in advice and set up.
August 21, 2026
Ordered an adjustable stem arrived…
Ordered an adjustable stem arrived without a bolt, my existing bolt does not fit.
August 21, 2026
Reply from Balfe's Bikes - Gatwick Home Delivery
We’re sorry that the adjustable stem arrived without the required bolt.
We have checked our records but cannot find any correspondence from the email address associated with the order. Please contact us at support@balfesbikes.co.uk with your order details so our team can assist with the missing part.
Excellent service from Christopher
Excellent service from Christopher, very attentive, supportive and secured the bike which was in limited stock availability immediately from sale. As soon as i shared the cycle to work certificate the bike was shipped in excellent time and arrived built with accessories so thank you very much. Only small improvement one brake lever was scratched and the front carbon forks discoloured both noted on delivery - thanks for taking these points forward
August 21, 2026
Very friendly staff particularly…
Very friendly staff particularly customer services. Although picking and dispatch seem to take ages.
August 21, 2026
Quick delivery
Quick delivery, good deal on an xl helmet to fit my big head, was struggling so was nice to find one so affordable that fits so well. Would use balfes again.
August 17, 2026
Great prompt and professional service.
August 21, 2026
One of
One of, if not the best bike shops around. Fast delivery, competitive pricing. Can't fault.
August 21, 2026
Ordering was easy enough and supported…
Ordering was easy enough and supported by staff. The bike turned up, with the packaging wrecked. Checked the bike over paintwork was ok so accepted the bike. On the first ride the gears didn't feel right, contacted Balfe's and was told to put it in for repair and they would pay. Did just that, not heard anything from Balfe's since! Tried emailing but no response.
June 26, 2026
Reply from Balfe's Bikes - Gatwick Home Delivery
We’re sorry to hear about the condition of the packaging and the subsequent issue with the gears.
We have checked our records but cannot find any recent correspondence from the email address associated with your order within the past two months. We would therefore welcome the opportunity to look into this for you. Please email the repair details to support@balfesbikes.co.uk so our team can assist.
Excellent personal delivery service
Excellent personal delivery service, bike in great condition and ready to go.
August 20, 2026
Delivery got stuck in Basingstoke
Delivery got stuck in Basingstoke, an absolute nightmare trying to get a refund or the same item resent out.
We paid for express delivery as well.
Not to mention as of today’s date 31st August 2026 I’ve not had a refund even though the package was redirected back to yourselves!
Absolutely shocking.
August 20, 2026
Reply from Balfe's Bikes - Gatwick Home Delivery
We’re very sorry that your express delivery became delayed in transit at Basingstoke and understand how frustrating this must have been.
We also apologise that resolving the situation was not as straightforward as it should have been. This is not the experience we want for our customers, particularly when an express delivery service has been selected.
Part exactly as requested
Part exactly as requested, quality good, delivery communication good
August 20, 2026
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