Balfe's Bikes - Gatwick Showroom Reviews 

Great place to purchase a bike. The staff knowledge is excellent and the after care is the best around. The prices are competitive and a they have a great range on site.

Excellent customer service, went above and beyond, I couldn’t have been happier!

I brough my bike in for a chain replacement. Both Dan & Nick at the Gatwick store could not have been more helpful. The chain was fitted within 30 minutes, and Dan also fixed another minor issue he had observed on my bike. Thank you, guys, excellent service.

1 item shown online was in stock and staff were very helpful

Great service, seem to be there every Saturday.

Found it really easy to use the website to order what I was after and even better that I was able to collect it from the local store

Honestly, the Balfe's team are awesome. Hat tip especially to Dan who made my broken bike work again. Pragmatic, enthusiastic, and knows his way around a bike. Bravo.

Bought my bike from Balfes a few years ago and always bring it back for work or services. Fab team, always helpful and lovely!

Very helpful thank you

Bike reaired fast , efficiently and at reasonable price.

I needed bearings in a front hub of my Trek. I dropped it off late on Saturday and it was all done by Tuesday. On picking up, I was getting ready to pay when I was told it was repaired under warranty. I didn't even mention that at drop off. The staff were exceptionally helpful and friendly and I ended my Tuesday happy.

I was well impressed with your services.

Steve was brilliant at Balfes excellent service when I purchased my new valdo bike

I took my sons bike in for a warrently claim due to accidental damage to a Roval rear wheel. The team were fantastic and repaired the wheel free of charge at their own expense to avoid a wait for a warreny claim to proceed. Great service.

Also sent to Customer email

Outstanding Customer Service Balfes Bikes.

I wanted to take a moment to thank you for the outstanding service I received from everyone at Balfe’s Gatwick.

What struck me immediately was what an amazing team you have. It is clear that everyone gets on well and works together seamlessly, creating a relaxed, friendly atmosphere that makes the whole customer experience a pleasure.

I would particularly like to single out Keith, who carried out my bike fit. He painstakingly adjusted my new bike until he had achieved the very best possible fit for both me and the bike. His attention to detail is second to none, and he spent far more time than many people would have done to ensure everything was exactly right. His knowledge, professionalism and commitment to getting things perfect were truly impressive.

I would also like to mention Steve. The shop was incredibly busy, with phones constantly ringing and customers needing assistance, yet he remained patient, cheerful and helpful throughout. He guided me through the 0% finance application process and helped me resolve several technical issues along the way. Despite juggling telephone calls and serving customers in store, nothing seemed too much trouble.

The excellent service I received from both Keith and Steve reflects very positively on the entire team. I cannot recommend Balfe’s Gatwick highly enough for its friendly, knowledgeable and customer-focused approach.

Thank you again. I will certainly be using Balfe’s for all my cycling needs in the future and will be recommending you to others.

Juliet Karn-Smith

Really help and friendly staff.

The sales assistant Louis did a great job helping us.

Excellent experience great service and staff superb

Excellent service of the bike and proactive advice and engagement from the team at every step

Excellent Service