Absolutely exceptional service, took the time to check everything over before proceeding and kept me informed and involved. Absolutely first class work, completely over the moon. Thank you!
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See what reviewers are saying
I had a great experience. The item I was looking for wasn't widely available, but it was in stock here at a competitive price. Delivery to the store for collection was quick, and the whole process was... See more
Wes and the team at Balfes Kingston helped me out massively, on a Satursday afternoon not long off closing time. My commuter bike had gearing issues, which the team diagnosed, and replaced the gear ca... See more
Excellent experience buying our new MTBs. We have been using Balfe's in Kingston for a few years for components and some bike servicing and have talked bikes with their very knowledgeable staff. Thi... See more
Company details
About Balfe's Bikes - Kingston
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
36-40 Richmond Road, KT2 5EE, Kingston Upon Thames, Surrey, United Kingdom
- 02045315552
4.8
Excellent
1K reviews
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Outstanding personalised service
Staff were attentive, helpful and too their time to answer questions (however daft). Tailored advice on bikes & accessories and didn't always recommended the most expensive or show bias to a specific brand.
May 14, 2026
Absolutely exceptional service
Absolutely exceptional service, took the time to check everything over before proceeding and kept me informed and involved.
Absolutely first class work, completely over the moon.
Thank you!
June 18, 2026
Speedy repair carried out on the spot
Speedy repair carried out on the spot. Good advice given to help prevent reoccurrence. Can't fault.
June 24, 2026
Crazy Repair progress
Hi, I had a bike accident which required the brake lever to be replaced. I walked in to get a quote. I got tild I can drop off bike whenever to get it fixed. Came back a month later got told they don’t have time that day. I than called to rearrange, got told that I have to use the booking system. I used the booking system, booked a day 2 weeks in advance. Described what needed to be done. Stated brand, type etc. of my bike which they also sell. Turned up to drop it off for repair and they told me it would take 4 to five days as they have to order parts first. Why was that not the case first time I came. Why did they not call to check? They had the info 2 weeks. This is extremely time consuming. Will now get it done somewhere else or do it myself.
June 30, 2026
Unprompted review
Great Experience
I had a great experience. The item I was looking for wasn't widely available, but it was in stock here at a competitive price. Delivery to the store for collection was quick, and the whole process was smooth and hassle-free. I'd be happy to shop here again.
June 21, 2026
Great service
Great service. You were extremely busy and work did take 3.5 days. Thanks to Can and Scott who were very professional, clear and friendly.
June 20, 2026
Excellent advice from staff
Excellent advice from staff, explaining what are the best options for repairing my bike and then doing the repair fast
June 14, 2026
Excellent service
Friendly, compétant and clear communicators. Great to have people that know what they’re doing and do it with enthusiasm, giving good advice based on their expertise.
June 14, 2026
Great experience as always
June 11, 2026
Helpful staff unpacked the Ortlieb…
Helpful staff unpacked the Ortlieb panniers I was interested in prior to purchasing.
Excellent panniers - very pleased with them
June 8, 2026
Excellent customer service
June 12, 2026
Helpful
Helpful, friendly. Went beyond what a chain would do to support. I will recommend and definitely return.
June 7, 2026
A great service
A great service. Kept me informed of additional work. Bike spinning like a dream.
June 6, 2026
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