Ordering process through cycle to work scheme a little disjointed. Gears weren't adjusted correctly when I took the bike away so returned within minutes. Staff in the shop incredibly helpful, comm... See more
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See what reviewers are saying
great service from both the Kingston Shop and Gatwick Home delivery warehouse. Bought the Specialized Creo 2 Carbon great bike. Only reason didn't get 5 stars is because I had to phone for my refundab... See more
Madison water proof socks - absolutely superb ; previous used Seal skins also superb however the Madison socks seem more ‘ cycle oriented.. thinish - perfect weight around the foot - so not to pack o... See more
Wes and the team at Balfes Kingston helped me out massively, on a Satursday afternoon not long off closing time. My commuter bike had gearing issues, which the team diagnosed, and replaced the gear ca... See more
Company details
About Balfe's Bikes - Kingston
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
36-40 Richmond Road, KT2 5EE, Kingston Upon Thames, Surrey, United Kingdom
- 02045315552
4.8
Excellent
1K reviews
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Helpful
Helpful, knowledgeable staff. The shop also had what i required on display so no need to shop online.
August 11, 2026
Amazing service
Amazing service, charming staff, very knowledgeable and considerate, orders arrived within a day and love my new bike!
August 12, 2026
Ready availability of the specific…
Ready availability of the specific suspension seat post.
August 12, 2026
What a brilliant workshop
What a brilliant workshop. I came in with a puncture and although the mechanic was really busy, he very kindly fixed my bike. I am very grateful!
August 7, 2026
Cycle to work scheme bike through Balfes
Ordering process through cycle to work scheme a little disjointed.
Gears weren't adjusted correctly when I took the bike away so returned within minutes.
Staff in the shop incredibly helpful, communicative and knowledgeable. I was loathe to give 4 because of their outstanding performance but the other minor issues stopped me.
Overall a very good service, would recommend to anyone and will make this my go to bike shop from now on.
August 9, 2026
Seat post and handle bar grip purchase
Very helpful staff ... keep you well informed regarding your order ... competitive prices ... what's not to like !
August 6, 2026
Great Service
great service from both the Kingston Shop and Gatwick Home delivery warehouse. Bought the Specialized Creo 2 Carbon great bike. Only reason didn't get 5 stars is because I had to phone for my refundable deposit which was caused by a glitch in their system.
July 31, 2026
Very helpful advice.
July 15, 2026
Fast efficient service excellent 😊
August 2, 2026
Staff was great
Staff was great, cool and attentive to my needs., made my purchase fun and easygoing.!!
August 1, 2026
Exchanged wrong item for correct one
I had purchased the wrong tool for my bike and Balfes took it back as a return and ordered up the correct item for me.
August 1, 2026
Very helpful team and service.
July 26, 2026
Very knowledgable and helpful staff
July 27, 2026
Great Service
I bought my first bike. The order was quick and staff was polite and helpful.
July 25, 2026
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