The staff was very helpful and friendly. He helped us exchange our phone order for a size that fits my son much better. He provided detailed information and advised us to schedule the first service... See more
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Excellent service from Balfes Cycle Kingston! I’m very happy with my new bicycle. The staff were friendly, helpful, and knowledgeable, and made the whole purchase easy and enjoyable. Highly recommende... See more
Ordering process through cycle to work scheme a little disjointed. Gears weren't adjusted correctly when I took the bike away so returned within minutes. Staff in the shop incredibly helpful, comm... See more
Brilliant place to get your bike excellent after service as well. Callum always very helpful in sorting things out
Company details
About Balfe's Bikes - Kingston
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
36-40 Richmond Road, KT2 5EE, Kingston Upon Thames, Surrey, United Kingdom
- 02045315552
4.8
Excellent
1K reviews
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The assistant found what I wanted in…
The assistant found what I wanted in the online catalogue and ordered it. The item was ordered on Saturday and in my hands on Monday.
December 9, 2025
Female shopper
Female shopper. Went in to buy some peddles for my gravel bike. Good advice and did not feel patronised by the fellas in the shop.
December 8, 2025
Great workshop team for clear, well priced and fast service
Helpful staff who were friendly and professional and great at explaining the technicalities I needed for my bike.
November 27, 2025
Great customer service
Great customer service. So helpful and thoughtful. Very knowledgeable. A pleasure to deal with the staff there.
December 4, 2025
Great service
Great service, helpful and very knowledgeable staff.
It was a pleasure to buy a bike from them!
December 1, 2025
Roval C38 wheelset
Have only done 50km to test them out but very impressed so far. Balfe’s Bikes had them for a good price so happy to support my local bike shop. They came into the Kingston shop a day earlier than expected. Very happy with the service and wheels.
November 21, 2025
quick and easy ordering process
November 23, 2025
Helpful and understanding
Unfortunately the components that I bought were unsuitable for my bike but the staff at Balfe’s Kingston store were very helpful and understanding about my return and refund. No complaints and very helpful. I would recommend Balfe’s and will probably use services in the future.
November 20, 2025
Experienced staff
Very knowledgeable and patient staff; not pushy with the “usual” sales pitch
November 23, 2025
Bargain Ortlieb bar bag - half price vs Ortlieb UK online
More or less spot on with delivery expectation.
Good shop.
Friendly staff
(I chose a pick-up/collect from shop service)
November 15, 2025
Great electric bike service
Good service booking system. Good communication about cost of service and spare parts required. Efficient pick up.
November 21, 2025
Friendly & helpful staff
Friendly & helpful staff, and plenty of useful feedback during the service
November 21, 2025
Great service
Bought a really good MTB from Balfes bikes and later ordered a bunch of gear online. I like the quality products great prices and service.
November 15, 2025
Extremely helpful
Extremely helpful, attentive, and knowledgeable service as always.
So much better than some big name competitors I could mention, but won't!
November 17, 2025
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