The staff was very helpful and friendly. He helped us exchange our phone order for a size that fits my son much better. He provided detailed information and advised us to schedule the first service... See more
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See what reviewers are saying
Excellent service from Balfes Cycle Kingston! I’m very happy with my new bicycle. The staff were friendly, helpful, and knowledgeable, and made the whole purchase easy and enjoyable. Highly recommende... See more
Ordering process through cycle to work scheme a little disjointed. Gears weren't adjusted correctly when I took the bike away so returned within minutes. Staff in the shop incredibly helpful, comm... See more
Madison water proof socks - absolutely superb ; previous used Seal skins also superb however the Madison socks seem more ‘ cycle oriented.. thinish - perfect weight around the foot - so not to pack o... See more
Company details
About Balfe's Bikes - Kingston
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
36-40 Richmond Road, KT2 5EE, Kingston Upon Thames, Surrey, United Kingdom
- 02045315552
4.8
Excellent
1K reviews
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2 eBike service
Great communications
Necessary work was communicated before commencement.
Always great customer service
January 17, 2026
Impressive customer service
Very friendly and eager to assist. Didn't talk down to me despite knowing 10 times as much about bikes as I do. Shop is a bit out of my way but I'll return for the quality of the service.
January 16, 2026
Madison water proof socks
Madison water proof socks - absolutely superb ; previous used Seal skins also superb however the Madison socks seem more ‘ cycle oriented.. thinish - perfect weight around the foot - so not to pack out standard cycling shoes ( Shimano MTB / road ) & they were immense in my old MW80 WProof boots a few weeks ago when it was pretty chilly & wet but equally superb in my ME5 when it not been so cold 👌.. yer - excellent, really impressed & great value …👌
January 10, 2026
May use AI-assist with repliesRead more
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Comprehensive service but lost a mudguard
I took my 2 year old Hybrid in to be repaired as the bottom bracket needed replacing. I was told that whole chain set including cranks and 2 new tyres needed to replaced as there was wear.
I was surprised since I had cleaned and oiled the chain several times over the 2 years but I agreed to a cost of over £450.
When I collected the bike it was fine but the rear mudguard was missing. I was told they would search for it and call me back but this has yet to happen.
December 23, 2025
Reply from Balfe's Bikes - Kingston
Hi Richard,
Thanks for your feedback. I'm sorry to hear about the lost mudguard. My Workshop Manager will reach out to you shortly regarding a replacement timeframe.
Thanks
Wes and the Kingston team.
Great service
Great service! Had item in stock and I was able to collect in a short timeframe. The price was very competitive and the comms were excellent. Would definitely recommend.
December 21, 2025
Really helpful and friendly staff
Really helpful and friendly staff. Would definitely return!
December 25, 2025
Good service and customer service.
Balfe's let me know when the delivery was in their shop in a timely manner, ordering in shop was convenient and easy and the product is good.
December 24, 2025
Good Service for Part Replacement
Was able to get a replacement part quickly and efficiently. Good customer service and a reasonable price. Good to have a local store that you can use.
December 21, 2025
Trustpilot reviews are too much work
December 21, 2025
Attention to detail and prompt action…
Attention to detail and prompt action to repair bike within the hour.
December 13, 2025
Very helpful and knowledgeable member…
Very helpful and knowledgeable member of staff. Would highly recommend this store.
December 13, 2025
Balfe Bike in Kingston - Great experience
Great experience with Balfe Bike in Kingston. The staff were very friendly and helpful throughout. Ordering through the Cycle2Work scheme was straightforward and hassle-free, which made the whole process really easy. Highly recommend and would definitely use them again.
December 8, 2025
The assistant found what I wanted in…
The assistant found what I wanted in the online catalogue and ordered it. The item was ordered on Saturday and in my hands on Monday.
December 9, 2025
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