The staff was very helpful and friendly. He helped us exchange our phone order for a size that fits my son much better. He provided detailed information and advised us to schedule the first service... See more
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See what reviewers are saying
Excellent service from Balfes Cycle Kingston! I’m very happy with my new bicycle. The staff were friendly, helpful, and knowledgeable, and made the whole purchase easy and enjoyable. Highly recommende... See more
Ordering process through cycle to work scheme a little disjointed. Gears weren't adjusted correctly when I took the bike away so returned within minutes. Staff in the shop incredibly helpful, comm... See more
Madison water proof socks - absolutely superb ; previous used Seal skins also superb however the Madison socks seem more ‘ cycle oriented.. thinish - perfect weight around the foot - so not to pack o... See more
Company details
About Balfe's Bikes - Kingston
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
36-40 Richmond Road, KT2 5EE, Kingston Upon Thames, Surrey, United Kingdom
- 02045315552
4.8
Excellent
1K reviews
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I had a great experience at Balfe’s…
I had a great experience at Balfe’s Bikes in Kingston when purchasing my new bike. The fitting was exceptionally thorough and made a real difference they took the time to get everything perfectly adjusted and explained the setup clearly. The staff were incredibly helpful, friendly, and knowledgeable throughout the whole process. Nothing felt rushed, and I left feeling confident and well looked after. Highly recommend to anyone looking for a new bike.
March 3, 2026
Puncture repair
I took my bike in for a puncture repair. It was repaired very quickly and efficiently. I fully recommend them.
February 19, 2026
Excellent service and friendly staff
Excellent service and friendly knowledgeable staff made purchasing easy
Thanks
February 15, 2026
good effecient service
February 13, 2026
Always welcoming
Every time I have either shopped there or brought in my bike for servicing/last minute repairs, the staff have always been welcoming and helpful. No complaints on the level of service.
February 8, 2026
Attention to detail 10/10
Attention to detail.
Their enthusiasm to be helpful ...
Friendly with great product knowlage...
Great listening skills
February 10, 2026
Second time I have had work done at…
Second time I have had work done at Balfes and my bike has been returned with loose components, meaning I have had to twice take my bike back. First a loose headset after a full service, then a loose cassette after new wheels were put on.
February 8, 2026
My Balfe's purchase at a glance You have good people who are working…
You have good people who are working there, I am talking about the salesman (Kurtis) his knowledge was second to none, store manager (Wes)who went out of his way to help me with my choices and your man at the workshop
February 4, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Balfe's Bikes - Kingston
Hi There,
I'm sorry you're parts didn't arrive the timeframe you needed. We know it can be frustrating.
Hope to see you again soon.
Thanks
Wes
Had a frame replaced & service recently…
Had a frame replaced & service recently , I was served by Curtis , Davide & Rosie .. Had a very good customer care & attention. They were all very professional & attentive .
January 31, 2026
Second (MTB) bike from Balfe's in as many Months
Second (MTB) bike from Balfe's in as many months. This time through a CTW scheme. I'll be honest it's not the closest by far - a 40min drive when there are closer stores but the a few months ago they had the right bike at the right bike at the right price and even though this time the Specialized could be got anywhere I'm the kind of guy when someone looks after me and I know I can rely on them I'll go back there. Great Comms, coached me through the CTW scheme, very patient with the uncontrollables on this. Highly recommended, thanks again! I'll be back.
January 30, 2026
Wonderful service and professional…
Wonderful service and professional advice, such a marvelous team!
January 24, 2026
Matt/Curtis/Wess @ Kingston
Matt/Curtis/Wess @ Kingston
purchased both my bike and my wife bike from there store. The service I have received has been absolutely outstanding, Wess and Curtis from advice perspective on which bike and accessories and Matt for setting everything up and servicing.
thank you guys !
January 31, 2026
Unprompted review
Bike repair…
Great communication.very pleased with the service and the quality of the work.
January 18, 2026
2 eBike service
Great communications
Necessary work was communicated before commencement.
Always great customer service
January 17, 2026
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