Balfe's Bikes - Kingston Reviews 

1,449
TrustScore 5 out of 5

4.8

36-40 Richmond Road, KT2 5EE Kingston Upon Thames, Surrey, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Excellent service from Balfes Cycle Kingston! I’m very happy with my new bicycle. The staff were friendly, helpful, and knowledgeable, and made the whole purchase easy and enjoyable. Highly recommende... See more

Rated 4 out of 5 stars

Ordering process through cycle to work scheme a little disjointed. Gears weren't adjusted correctly when I took the bike away so returned within minutes. Staff in the shop incredibly helpful, comm... See more

Rated 4 out of 5 stars

There was a bit of confusion when the person that set up the order went on holiday and when I check on progress other staff were not too sure what’s the latest

Rated 5 out of 5 stars

Madison water proof socks - absolutely superb ; previous used Seal skins also superb however the Madison socks seem more ‘ cycle oriented.. thinish - perfect weight around the foot - so not to pack o... See more


Company details

  1. Bicycle Store
  2. Activewear Store
  3. Bicycle Repair Shop
  4. Bike Accessories Store
  5. Road Cycling

About Balfe's Bikes - Kingston

Written by the company

The Bike Sales and Servicing Specialists.


Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.


We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.


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About Balfe's Bikes

Written by the company

Free Click & Collect
To our 12 stores across London and the South East
Free delivery
Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
0% finance
Available to help spread the cost via Klarna. Terms & Conditions apply.
Cycle to Work available
Vouchers accepted to save 25-39%
Online service booking
For our professional workshops
Balfe’s personal bike delivery
No unpacking required. Bike built and ready to ride straight away, for local customers

Contact info

  • 36-40 Richmond Road, KT2 5EE, Kingston Upon Thames, Surrey, United Kingdom

  • 02045315552

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,449)

4,856 reviews in the last 12 months

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Rated 5 out of 5 stars

New bikes for both me and my daughter

New bikes for both me and my daughter. The team were really friendly, helpful, knowledgeable and gave us lots of detail to help with choices. Very happy with both bikes after some use over the Easter break!

April 3, 2026
Rated 1 out of 5 stars

Unfortunately

Unfortunately, my experience wasn’t great. The staff appeared disinterested and the overall atmosphere felt quite cold, which made it difficult to feel comfortable as a customer.

April 3, 2026
Rated 5 out of 5 stars

Best around. Great team.

Just had fantastic service at Balfe's Kingston. I can't recommend them highly enough for their expert knowledge and endless patience. Big shout out to Scott for being so very helpful. What a great team! Thank you

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Brompton G Line Electric - great service

Great service when buying my Brompton G Line Electric. Team was quite helpful in explaining how the bike works, the battery and handlebar controller to a newbie like me. Also helped me out with sorting a Quad Lock mount to mount my phone. All pretty seamless and great service over the phone and via email before the pickup date

March 24, 2026
Rated 5 out of 5 stars

Great service from knowledgeable staff…

Great service from knowledgeable staff who are passionate about bikes and cycling. For me, it's important to get the right support from people who understand - without the pressure selling. Shout out to Callum for his patience; he took the time to answer all my questions (no matter how trivial), and he made my visit a a very worthwhile and educational trip.

March 15, 2026
Rated 5 out of 5 stars

Professional experts

Great, friendly and professional service as usual. You always feel reassured by the work being completed. I’m very impressed by their expertise.

March 16, 2026
Rated 5 out of 5 stars

I had a great experience at Balfe’s…

I had a great experience at Balfe’s Bikes in Kingston when purchasing my new bike. The fitting was exceptionally thorough and made a real difference they took the time to get everything perfectly adjusted and explained the setup clearly. The staff were incredibly helpful, friendly, and knowledgeable throughout the whole process. Nothing felt rushed, and I left feeling confident and well looked after. Highly recommend to anyone looking for a new bike.

March 3, 2026

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