Excellent service from Balfes Cycle Kingston! I’m very happy with my new bicycle. The staff were friendly, helpful, and knowledgeable, and made the whole purchase easy and enjoyable. Highly recommende... See more
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See what reviewers are saying
Ordering process through cycle to work scheme a little disjointed. Gears weren't adjusted correctly when I took the bike away so returned within minutes. Staff in the shop incredibly helpful, comm... See more
There was a bit of confusion when the person that set up the order went on holiday and when I check on progress other staff were not too sure what’s the latest
Madison water proof socks - absolutely superb ; previous used Seal skins also superb however the Madison socks seem more ‘ cycle oriented.. thinish - perfect weight around the foot - so not to pack o... See more
Company details
About Balfe's Bikes - Kingston
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company

- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
36-40 Richmond Road, KT2 5EE, Kingston Upon Thames, Surrey, United Kingdom
- 02045315552
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New bikes for both me and my daughter
New bikes for both me and my daughter. The team were really friendly, helpful, knowledgeable and gave us lots of detail to help with choices. Very happy with both bikes after some use over the Easter break!
Unfortunately
Unfortunately, my experience wasn’t great. The staff appeared disinterested and the overall atmosphere felt quite cold, which made it difficult to feel comfortable as a customer.
very good service
The lads in the shop very helpful
The lads in the shop very helpful
Scot in particular who took my bike in and have some great advice, turned it around
Most of them have great knowledge
Best around. Great team.
Just had fantastic service at Balfe's Kingston. I can't recommend them highly enough for their expert knowledge and endless patience. Big shout out to Scott for being so very helpful. What a great team! Thank you
Good communication and straightforward…
Good communication and straightforward service
Recommended for reliability
I though they were reliable, knowledgeable, and friendly, though their accessories are seriously overpriced, which is why I could not award 5 stars.
Brompton G Line Electric - great service
Great service when buying my Brompton G Line Electric. Team was quite helpful in explaining how the bike works, the battery and handlebar controller to a newbie like me. Also helped me out with sorting a Quad Lock mount to mount my phone. All pretty seamless and great service over the phone and via email before the pickup date
Friendly and competent service.
Great service from knowledgeable staff…
Great service from knowledgeable staff who are passionate about bikes and cycling. For me, it's important to get the right support from people who understand - without the pressure selling. Shout out to Callum for his patience; he took the time to answer all my questions (no matter how trivial), and he made my visit a a very worthwhile and educational trip.
Professional experts
Great, friendly and professional service as usual. You always feel reassured by the work being completed. I’m very impressed by their expertise.
Efficient and helpful service.
They was helpful and good service
Really helpful and knowledgeable staff…
Really helpful and knowledgeable staff that did not try and hard sell. Good service as usual.
Great advice and assistance
Great advice and help in choosing new bike and accessories. Very well priced bike. Thanks.
I had a great experience at Balfe’s…
I had a great experience at Balfe’s Bikes in Kingston when purchasing my new bike. The fitting was exceptionally thorough and made a real difference they took the time to get everything perfectly adjusted and explained the setup clearly. The staff were incredibly helpful, friendly, and knowledgeable throughout the whole process. Nothing felt rushed, and I left feeling confident and well looked after. Highly recommend to anyone looking for a new bike.
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