Excellent service from Balfes Cycle Kingston! I’m very happy with my new bicycle. The staff were friendly, helpful, and knowledgeable, and made the whole purchase easy and enjoyable. Highly recommende... See more
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See what reviewers are saying
Ordering process through cycle to work scheme a little disjointed. Gears weren't adjusted correctly when I took the bike away so returned within minutes. Staff in the shop incredibly helpful, comm... See more
There was a bit of confusion when the person that set up the order went on holiday and when I check on progress other staff were not too sure what’s the latest
Madison water proof socks - absolutely superb ; previous used Seal skins also superb however the Madison socks seem more ‘ cycle oriented.. thinish - perfect weight around the foot - so not to pack o... See more
Company details
About Balfe's Bikes - Kingston
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
36-40 Richmond Road, KT2 5EE, Kingston Upon Thames, Surrey, United Kingdom
- 02045315552
4.8
Excellent
1K reviews
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Fantastic after sales service and they…
Fantastic after sales service and they go the extra mile every time I’ve been in with any issues. A refreshing change and highly recommended
June 10, 2025
Purchased the bike online
Purchased the bike online, sent over my Cycle2work voucher and bike was ready to collect by the following weekend. Could've collected it earlier, but i don't like close enough. The team in the shop had my bike ready to go within 10-15mins. Will be back to get it serviced.
April 26, 2026
Had an issue with my D-lock
Had an issue with my D-lock, the Kingston branch fixed it then and there, great service.
May 2, 2026
Unprompted review
Wes is ace
Wes is ace! Thanks for all the help fitting and ensuring the right bike
For me.
April 17, 2026
Click and collect service is really a…
Click and collect service is really a great way to get your parts or lubes super quick at great prices. Amazing shop and pleasant, helpful staff
April 23, 2026
Great service from the workshop
My bike was serviced promptly and I collected it the next day. Thank you
April 23, 2026
Great bike shop with fantastic staff.
Always helpful, knowledgeable and very friendly. Prices are really good too and all cyclists should be supporting their local bricks and mortar bike shops. Balfe’s are my go to when there’s something I can’t fix myself.
April 19, 2026
Matt was extremely knowledgeable
Matt was extremely knowledgeable, a good problem solver and not trying to upsell.
April 17, 2026
Great experience
Great experience buying a bike through the bike to work scheme. Staff are very knowledgeable abd helpful. Service was superb!
April 18, 2026
Excellent help
Excellent help, gave great advice for a novice rider and suggested great accesories. Very pleased with the bike. Callum was especially helpful!
April 20, 2026
Such a good experience buying from…
Such a good experience buying from balfes? The shop had a great vibe and the shop assistant wasn’t pushy and let me take my time choosing the right products. He also helped with genuine advice without trying to sell me the most expensive version of what I wanted.
April 20, 2026
Excellent bike servicing
Excellent service. Although it took a bit longer than expected, staff kept me informed by email and text. Very knowledgeable staff about the issues I had with my bike and gave me some advice to support me through the next cycling season.
April 19, 2026
Usual great experience with a bike…
Usual great experience with a bike service. Good, pragmatic advice on work needed. High standard from the workshop, as always. Thanks to Scott and Curtis on this one - but the team are all great.
April 17, 2026
Greay bike, great value and great service from Balfes bikes Kingston…
I purchased a bike from Balfes bikes under a cycle to work scheme. The whole thing was simple and the guys at Balfes in Kingston made it it easy to choose a bike that was right for me. They took a deposit so I could secure the bike at a very competitive price. They then had it all set up and ready for me to collect once I'd got my letter of collection (LOC). Deposit was refunded and I'm delighted with my purchase. Great job guys. Would recommend to friends and family.
April 11, 2026
Huge thanks to Faaiz at Bafle’s Bikes…
Huge thanks to Faaiz at Bafle’s Bikes in Kingston for helping us out few Sundays ago!
I popped in to find an XS adult bike for my 10-year-old, and Faaiz was brilliant. He took the time to properly measure my son’s height to ensure the frame was a perfect fit. He was also incredibly knowledgeable, clearly explaining the differences between a hybrid and an MTB so we could figure out which style worked best.
Faaiz was so friendly and patient while we weighed up the options, and he remained completely professional throughout. I honestly ended up trusting his recommendations blindly because it was clear he knew exactly what he was talking about.
If you’re in Kingston and need a bike, definitely go see him.
Cheers, Faaiz!
April 5, 2026
Unprompted review
Good price for a great product
Good price for a great product.
Quick and easy click.
Bright and friendly collect.
April 8, 2026
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