Ordering process through cycle to work scheme a little disjointed. Gears weren't adjusted correctly when I took the bike away so returned within minutes. Staff in the shop incredibly helpful, comm... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
great service from both the Kingston Shop and Gatwick Home delivery warehouse. Bought the Specialized Creo 2 Carbon great bike. Only reason didn't get 5 stars is because I had to phone for my refundab... See more
Madison water proof socks - absolutely superb ; previous used Seal skins also superb however the Madison socks seem more ‘ cycle oriented.. thinish - perfect weight around the foot - so not to pack o... See more
Wes and the team at Balfes Kingston helped me out massively, on a Satursday afternoon not long off closing time. My commuter bike had gearing issues, which the team diagnosed, and replaced the gear ca... See more
Company details
About Balfe's Bikes - Kingston
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
36-40 Richmond Road, KT2 5EE, Kingston Upon Thames, Surrey, United Kingdom
- 02045315552
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service - bike like new!
Balfe's were amazing. I had a Boardman aluminium bike that was a bit unloved and having trouble shifting. I booked it in for the 'could be anything' service and they talked me through the options. An assessment and a quote came through next day, which I approved and the work was carried out shortly after that. I can't tell you how good a job they did - everything was stripped down, cleaned, tightened and tested. It's like riding a new bike! Thanks to Rosie and the Balfe's team for an excellent job.
May 14, 2026
Top Marks for Service
Ordered a Trek From Balfe
Great price & a great service from my initial enquiry from their customer service team right through to collection of the bike. The staff in the store @ Kingston were very friendly, and helpful despite it being busy.
Thank You
May 17, 2026
Great handover
I bought on line and arranged to collect at Kingston. All very smooth re timing , where to park etc.
I was looked after by a young man from Poland. He was brilliant. I had listened to if questions which he fully answered, and added a few of his own when asked what else I needed to know. He also got someone to fix a lock holder. It was an all round excellent customer experience. (I am sorry but I did not ask his name. A lot of talk about Zakopane!)
May 16, 2026
Thank you to the team for my bike…
Thank you to the team for my bike repairs. You’re all very friendly, and the service was quick and really helpful.
April 28, 2026
Very helpful staff
Very helpful staff, mended my bike in a much shorter time than predicted
May 12, 2026
Great work in the workshop
Had an issue with my road bike making a weird creaking noise, got it serviced and couple of new parts but still wasn't feeling right. Staff took it back in, re-investigated and fixed the outstanding issue at no extra cost. Lovely and smooth riding now, thanks guys!
May 9, 2026
Very easy ordering online and smooth…
Very easy ordering online and smooth pickup service, very pleasant staff
May 7, 2026
Good selection of bikes at fair prices
Good selection of bikes at fair prices. Prompt availability of selected bike.
May 7, 2026
Early morning saviour
Matt efficiently & speedily fixed a snapped gear cable early morning on a Saturday so I could get back out on a club ride. Much appreciated.
May 2, 2026
Well spotted...
I bought the cheapest adult bike from their online clearance and had it delivered to their Kingston branch. I collected it a couple of days after ordering and a manufacturer's fault was noted by the store manager(?) and corrected the following day. I use the bike daily and it is amongst the best bikes I've ever owned, at a cracking price. I have been cycling over 60 years. Excellent service.
April 27, 2026
Helpful and knowledgeable staff
Helpful and knowledgeable staff. I went to look but made a purchase!
April 30, 2026
Fantastic after sales service and they…
Fantastic after sales service and they go the extra mile every time I’ve been in with any issues. A refreshing change and highly recommended
June 10, 2025
Purchased the bike online
Purchased the bike online, sent over my Cycle2work voucher and bike was ready to collect by the following weekend. Could've collected it earlier, but i don't like close enough. The team in the shop had my bike ready to go within 10-15mins. Will be back to get it serviced.
April 26, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.