I have had my bike serviced at Balfes at Waterloo for a number of years and they are always professional, helpful, courteous and knowledgeable. This was the first time I used the Notting Hill branc... See more
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Made purchase online but visited store in Nottinghill and had a wonderful service. The store only had the product in black but I got the right fit after getting feet measured, tried 2 pairs of shoes,... See more
I got a puncture on a very hot day during a bike ride across London and Balfe’s sorted it while I waited for £23 including a replacement inner tube and new wheel tape. Brilliant service. Thank you... See more
Reports that my father paid to have written by a creative artistic publicist (both masons)were ignored and I was given enough respect to be provided the best service that Evans can.. I am gratef... See more
Company details
About Balfe's Bikes - Notting Hill
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company

- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
106 Westbourne Grove, Notting Hill, W2 5RU, London, United Kingdom
- 020 4506 3856
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Very polite and efficient service…
Very polite and efficient service carried out immediately. Thank you.
Standard bike servoce
I took my bike in for a standard service as the cassette and brakes were feeling worn. The bike now feels like new once again! Happy with the bike and customer service from Balfe's, as I have in the past.
Great Service from knowledgable staff…
Great Service from knowledgable staff who go out of their way to look after you.
New bike purchase
James made my new bike purchase a lovely experience despite me being so nervous about spending so much money on a new bike. He also took the time to explain to me about all the things I needed to know about the bike and how I should look after it. Thank you again James.
They do the job
They do the job. Staff friendly and helpful.
(Westbourne Grove, Bayswater, London branch)
I got a puncture on a very hot day…
I got a puncture on a very hot day during a bike ride across London and Balfe’s sorted it while I waited for £23 including a replacement inner tube and new wheel tape.
Brilliant service.
Thank you for getting me out of a hole Bslfe’s!
Excellent service by Balfe Notting Hill
Commuter bike
My commuter bike needed a lot of work. Doug spoke with me to ensure I understood the work that was going to be done and the parts required. He set realistic expectations that I was happy with. The work was very well done too!
The Notting Hill team were brilliant
The Notting Hill team were brilliant. Very knowledgeable. Super happy with my bike!
Super helpful fixing problem
Super helpful fixing problem, great customer service from Elias
Bike mechanic was very helpful and…
Bike mechanic was very helpful and patient. Excellent experience.
Excellent shop service and deliverypurchase online but visited store…
Made purchase online but visited store in Nottinghill and had a wonderful service. The store only had the product in black but I got the right fit after getting feet measured, tried 2 pairs of shoes, searched other shoes sold by the company online with the assistant of the employee. Later I purchased one of the styles/shoes tried in blue. Purchase was delivered super fast!! Excellent shop service and delivery. Not yet tried shoes as I need to get the cleats put on.
Excellent customer service
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