Balfe's Bikes - Notting Hill Reviews 

964
TrustScore 4.5 out of 5

4.7

106 Westbourne Grove, Notting Hill, W2 5RU London, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I have had my bike serviced at Balfes at Waterloo for a number of years and they are always professional, helpful, courteous and knowledgeable. This was the first time I used the Notting Hill branc... See more

Rated 5 out of 5 stars

Made purchase online but visited store in Nottinghill and had a wonderful service. The store only had the product in black but I got the right fit after getting feet measured, tried 2 pairs of shoes,... See more

Rated 5 out of 5 stars

I got a puncture on a very hot day during a bike ride across London and Balfe’s sorted it while I waited for £23 including a replacement inner tube and new wheel tape. Brilliant service. Thank you... See more

Rated 5 out of 5 stars

Reports that my father paid to have written by a creative artistic publicist (both masons)were ignored and I was given enough respect to be provided the best service that Evans can.. I am gratef... See more


Company details

  1. Bicycle Store
  2. Activewear Store
  3. Bicycle Repair Shop
  4. Bike Accessories Store
  5. Road Cycling

About Balfe's Bikes - Notting Hill

Written by the company

The Bike Sales and Servicing Specialists.


Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.


We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.


Get £5 off when you sign up
Book a Service
Shop Bikes
Shop E-Bikes
Shop Helmets
Shop Accessories

About Balfe's Bikes

Written by the company

Free Click & Collect
To our 12 stores across London and the South East
Free delivery
Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
0% finance
Available to help spread the cost via Klarna. Terms & Conditions apply.
Cycle to Work available
Vouchers accepted to save 25-39%
Online service booking
For our professional workshops
Balfe’s personal bike delivery
No unpacking required. Bike built and ready to ride straight away, for local customers

Contact info

  • 106 Westbourne Grove, Notting Hill, W2 5RU, London, United Kingdom

  • 020 4506 3856

4.7

Excellent

TrustScore 4.5 out of 5

964 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(964)

4,654 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Brilliant job but didn’t communicate the day it would be ready

Brilliant job on the service, including putting air in the tyres and giving it a wash.
But I wish they’d told me it was going to take a week, which wasn’t communicated at any time until I got a notification the next week.

March 28, 2026
Balfe's Bikes - Notting Hill logo

Reply from Balfe's Bikes - Notting Hill

Brett London,

We're glad you appreciated the service! We regret not informing you about the week-long wait. We'll review our communication to prevent this happening again. Thanks for your feedback.

Regards,
Store Manager

Rated 5 out of 5 stars

Balfe's service is consistently superb

Balfe's service is consistently superb
As with my previous experiences, the team at Balfe's Notting Hill are always super friendly, brilliantly knowledgable and consummately professional in their service. thank you James and all

March 22, 2026
Balfe's Bikes - Notting Hill logo

Reply from Balfe's Bikes - Notting Hill

Dilys Williams,

We're happy to hear that our team's friendliness, knowledge, and professionalism consistently meet your expectations. Thank you for your continued support and for sharing your positive experience.

Regards,
Adam

Rated 5 out of 5 stars

Excellent service from the team

Excellent service from the team. Thanks again.

March 20, 2026
Balfe's Bikes - Notting Hill logo

Reply from Balfe's Bikes - Notting Hill

Gideon Boyfar,

We appreciate your kind words and are happy to hear that you had a great experience with our team. Thanks for your support!

Regards,
Adam

Rated 5 out of 5 stars

The employees at Balfe’s are polite

The employees at Balfe’s are polite, knowledgeable and try to do their best. I always use Balfe’s because my expensive e-bikes require top ability mechanics to repair them: after a Balfe’s service the bike is always better than when i brought it in (they even clean the bike!) My only problem with this service was it took about 3 weeks when my expectations were a week: but I dare not given less than five stars because my bike is now in such good nick I could sing!

March 17, 2026
Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant. I bought a bike which turned out to be too big. The team was so helpful and accommodating at the time when I asked to exchange it. It came as a relief

March 8, 2026
Rated 1 out of 5 stars

Your colleague told me that I had a…

Your colleague told me that I had a ball back tire when I didn’t it’s the racing bike and it has slick tyres. I had a second opinion third opinion.

Also your colleague destroyed my brakes thank you very much.

March 8, 2026
Rated 5 out of 5 stars

I had a great first time experience buying my first bike at Balfe's

I had a great experience at Balfe's Notting Hill bike shop. The staff were professional and very knowledgeable, especially James who was extremely helpful throughout. The team was patient with my Cycle to Work (C2W) voucher situation, which meant the bike had to be held in store for a while. Communication was excellent at all times, and the whole process was smooth and stress free.
Overall a fantastic service!

February 1, 2026
Rated 4 out of 5 stars

Great buying experience

Really good prices , good website,easy ordering and prompt delivery even if the items had to come from suppliers because they weren't in stock. Big thumbs up.

February 27, 2026
Rated 5 out of 5 stars

Excellent service

Excellent service. The team provided regular updates while my bike was on order and walked me through the cycle2work scheme ensuring I was able to get the bike I wanted.

February 25, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look