I have had my bike serviced at Balfes at Waterloo for a number of years and they are always professional, helpful, courteous and knowledgeable. This was the first time I used the Notting Hill branc... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Made purchase online but visited store in Nottinghill and had a wonderful service. The store only had the product in black but I got the right fit after getting feet measured, tried 2 pairs of shoes,... See more
I got a puncture on a very hot day during a bike ride across London and Balfe’s sorted it while I waited for £23 including a replacement inner tube and new wheel tape. Brilliant service. Thank you... See more
Reports that my father paid to have written by a creative artistic publicist (both masons)were ignored and I was given enough respect to be provided the best service that Evans can.. I am gratef... See more
Company details
About Balfe's Bikes - Notting Hill
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
106 Westbourne Grove, Notting Hill, W2 5RU, London, United Kingdom
- 020 4506 3856
4.7
Excellent
964 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A great spot to get your bike serviced…
I have had a couple of really positive experiences with the team at Balfe's in Notting Hill. Experts with respect to bikes and looking after them, very customer focussed, charming and a cohesive team. It looks like they all really enjoy their jobs and where they work.
December 23, 2025
Unprompted review
Detailed product knowledge across the…
Detailed product knowledge across the team made decision taking much clearer on a high value purchase. And keeping the delivery, preparation and handover phase running without a hitch was helpful too
December 16, 2025
I am absolutely satisfied with Notting…
I am absolutely satisfied with Notting Hill Branch's service. All staffs are very experts on each area, and very kind. Recommended to all!
December 8, 2025
Swift and friendly
I had a puncture and they fixed my bike straight away , lovely friendly staff.
December 9, 2025
Waiting over two months and still without a bike
My battery on my cargo ebike was stolen. I dropped my bike in on the 11th October and I still do not have it resolved on the 13th December. This is over two months and I am still without a bike.
December 7, 2025
Always very helpful and efficient.
November 30, 2025
Staff going over and above to ensure…
Staff going over and above to ensure everything was working well
Fitted properly and they did it with such a professional and cool manner
December 3, 2025
First class customer service.
December 2, 2025
Great team, great service – highly recommended!
I recently bought an e‑bike from Balfe’s Bikes in Notting Hill and couldn’t be happier with the experience. The team gave me excellent advice, taking the time to explain everything in detail and making sure I felt confident with my purchase. They went out of their way to have everything ready on time and were always quick to respond to my emails. Great team, great service – highly recommended!
November 29, 2025
Highly professional service
For the purpose of satisfying my insurer my bike needed a crash assessment after a road rage incident. Balfe's (Westborne Grove) conducted this quickly and efficiently as well as the required repairs thereafter to a high professional standard. Incidentally, they also assessed my Ultegra chainset with the result that I received a brand new replacement (as the result of Shimano's recall scheme). I was surprised at how economical the whole experience was given the work involved.
Very satisfied.
November 25, 2025
Just bought my second bike from Balfes…
Just bought my second bike from Balfes Notting Hill.
Super nice people to deal with and very knowledgeable and professional.
I find it a much nicer experience then to just buy online .
November 20, 2025
Great experience at Balfe’s in…
Great experience at Balfe’s in Westbourne Grove branch. Serviced the bike there and the whole team was great.
October 23, 2025
nice welcome
nice welcome, reasonable price, repaired puncture fine- Just had to ask about repair as wasn't told when back was ready
November 7, 2025
Very helpful staff
Very helpful staff, good advice on repairs and costs and a much better bike emerged
October 23, 2025
The staff in the Notting Hill branch…
The staff in the Notting Hill branch were very helpful indeed.
November 6, 2025
amazing services with all these guys!"…
amazing services with all these guys!" I am very grateful with them for their support : )
November 4, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good shop, bad customer service
The shop is great, but the polish guy with brown spectacles was extremely rude.
October 31, 2025
Reply from Balfe's Bikes - Notting Hill
Dear Umar,
We appreciate your feedback. We're sorry your experience wasn't satisfactory. This matter will be addressed to the colleague.
Kind Regards,
Store Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.